What an amazing stay!! Called ahead to let them know we were…read moregoing to be late coming in and the gentleman who helped us was great. Even requested a high level room to be a bit quieter which was on point. Hotel was clean and very well kept. Room was clean although I would recommend bed protected mattress There were a few stains on sofa sleeper cushions but we took off. Sleeper sofa my daughter said was ok which she is 16 but making the bed there were some stains on bottom side. Breakfast was outstanding and the sweet elderly lady was so nice. Never used the amenities. But we for sure would stay again!!! Thank you for making a great pit stop!!

Travel to visit family in Memphis and stayed 4 nights. Property was well maintained and clean and…read morestaff was both helpful and courteous. Property was pretty full the whole weekend and everything went well. There is also a bar!

This hotel had a nice room and convenient location, but the staff was so unfriendly and almost…read morehostile I was glad to get out of there. Not sure what their problem was but we'll choose somewhere else to stay next time. There are more than enough similarly priced options in the area where I'm sure customers are valued.

This is a very bad hotel. It's filthy and does not deserve your business. The employees are rude,…read morebadgering and unconcerned for your safety, health or cleanliness. The room carpet was crunchy, the bed shamed smelled like old gum socks, the furniture was covered in dust the bathroom was filled with stains and the Peking pot was littered with drinks passed out all I've ether place. I told the piece is crap that runs this place about my concerns and he yelled at me for being it up and demanded $15. I hope he has to stay at this hell hole for the rest of his life.

This is my second time staying here when visiting family and will be my last. If you plan on…read morestaying here, you have two options, either ask for a room with no neighbors or bring ear plugs. The sound barrier between the walls is non-existent. I might as well have been in the room with my neighbors. Each visit I heard every noise that my neighbors made from snoring, flushing the toilet, closing doors, dancing, singing etc. This last night I was up until 3 am due to my neighbors and back up at 8am due to them again. I really like this hotel as it's clean and the staff are friendly; however, I cannot stay hear again due to the thin walls.

Do not stay at this hotel. 1. Crime. Rental car window was…read moresmashed overnight. 2. A/C did not work. 3. Bugs bit me all over my body overnight. On the positive side, front desk staff are friendly and pleasant. They did their best to accommodate, but in the end, even their best is just not enough. I had to switch to a different hotel.

DO NOT COME HERE My…read morewife and I got in around 12:30am. My mom was staying at the same hotel in her own room, and she reserved a room for my wife and I as well. The person behind the desk said that the only room that my Mom reserved was the was that she was in. We had to call a Hilton rep to get a reservation number to bring down to the front desk person, which helped her find the second room. Once we got in the room, we were pretty grossed out. The sink was dirty, the bed sheet had pilling on it and a stain on the side showing that the sheets weren't even changed, and more as shown in the pictures. They have you sign a paper stating that you won't have any parties, but even at 1:00am in the morning we heard tons of people talking loudly in their rooms and walking up and down the halls from within our room. You couldn't pay us to stay here again.

This hotel appears on the surface to be fine, but the staff definitely let it down…read more The general manager in duty upon check-in literally stopped paying attention to the person checkin in in front of me, to watch basketball on the TV. Now he did not turn back to her until the play was finished. He was a pleasant guy but after a long day of travel, you just want to get to your room. The room was not as clean as it should be. Looks like the room is cleaned after each guest but deep cleaning is omitted. My shower had dark mound like stains under the shelves where water drops regularly. Muck along the edges of the walls and fingernail clippings on the floor in the bathroom. The body wash dispenser had nothing in it and there was no conditioner for those of us who need conditioner. A sign saying that the hotel was out of body wash would have helped me yo understand I needed to take soap into the shower with me. Breakfast was the same. There was a lady behind the breakfast counter, but not paying full attention to the guest experience. The coffee was empty and glasses for juice were so far back on the top shelf only someone over 6 foot could reach them. Both of these things were things that moving from behind the counter would have revealed. There was absolutely no fruit out for guests either. I'm deadly allergic to red meat and dairy products, so fruit is my go to item. Walmart not far away has lots of fruit in their shelves, so there is no National shortage. I called for a late check out and was only given 1/2 hour, with out being given a chance to explain my issue. As I said the staff on the surface are nice, but truly don't understand the customers experience.

This was my first time staying at a Hilton. I have mixed reviews about the stay. The lobby area was…read moreimmaculate and had fruit infused water available all day/night. The kitchen buffet area was to the right of the checkin counter. It also had a very nice conference room and business room. My negative reviews starts with the room. The wall paper was peeling of and was in need of repair or replacement. There was white stains on the ottoman which meant that it wasn't going to be used my us during our stay! YUCK! The bathroom was small and also had peeing wallpaper. In the hallway, one of the elevators was not working at least one day during our weekend stay. The carpet in the hallway was buckled at one section. I dont know what caused it, but please see the pictures. The front door is to close to the dining area. For breakfast and dinner the temperatures outside were in the 20's and low 30's. We sat at the cold dining area as far from the door as we could get but our hands and heads were still freezing cold. Design error? Posisbly, but someone needs to look into it. I will say one great thing about this place. The entire staff from front desk to room service to dining was courteous, professional, and always spoke with a pleasant smile. They made the stay worth it. But, for future stays I will go back to Marriott or Holiday Inn proerties. Sorry Hilton you blew it "for the stay!"

First room was open , bed not made. Second room was equally a mess. The bathroom was not cleaned…read moreand no towels.

The staff at the Best Western Plus galleria is amazing. So kind and patient. When we got to our…read moreroom it was hot and I didn't like the view. And when I say view, I'm talking about the crack between the window unit and the wall which opened directly to the outside. The room was hot and smelled like urine. There was a ugly stain on one of the chairs. I hoped that if I stuffed a wash cloth in that crack and went out for a while when I came back it would be cool. No -so I went down to the desk and told him that was unacceptable and they put me in a room that was nice and cold and nice and clean. So avoid room 319 and ask for room 206. Did I mention the staff was very very nice? Oh! And the reception area was lovely.

Room stank of smoke, bedbugs, mold in the bathroom, unsanitary in that sink is located outside the…read morebathroom, unsanitary breakfast buffet area which did not have an attendant, sticky coffee stains on elevator floor, extremely loud heating/cooling wall unit, uncomfortable beds, front desk receptionist Haley was unfriendly/rude. I would never stay here again.

Front desk clerk with the glasses and ponytail was extremely rude because I needed to change my…read moreroom due to the air conditioning not working. Attitude was nasty and the Navy should hire someone else that appreciates their job. All other staff were polite and very helpful. Ok stay but I would recommend getting a hotel off base if you can.

While passing through we decided to stay at the Navy Gateway Inn (it's old barracks converted)…read morerather Navy Lodge based on the reviews. It's easy getting here just passed the main gate to first crosswalk and it's on left, first building. Has plenty of parking and for those pulling a cargo/utility trailer etc. The main lobby area is nice and updated, check-in was quick and lady was extremely friendly. It has elevators as well, vending area and patio area outside in between the buildings and apparently a Samual Adams pub, hot continental breakfast in the mornings...Sundays Grab & Go, fruits, Jimmy Dean egg & sausage biscuits or ham and drinks. The beds are comfy, pillows fluffy, has dresser, tv with lots of channels, desk w/chair, shower was clean and water stayed hot, towels are thick. The AC unit could use some cleaning as it was loud kicking on but overall a pleasant stay

Please never stay at this hotel. I've traveled all over the world and this is my far the second…read moreworse hotel I've stayed in. Wasted $500 for two nights in this dump. Absolutely disgusting.

As I went to write this, I noticed that I am not the only person who has had this issue... they do…read moreNOT CLEAN the PET DANDER from rooms... Then on top of it, they are unhelpful in resolving this. WHY is the entire hotel "pet friendly" (and as such all the rooms have pet dander)??? I totally understand wanting to accommodate people who travel with pets, but to have this happen in EVERY room is crazy. I had a horrible experience where I couldn't sleep (due to difficulty breathing from severe pet allergies) and couldn't leave because my kids were sleeping soundly. I tried to get a refund and was told to contact the manager. I left him a voicemail and never heard back. I am currently waiting to get this fixed by Hilton.com people. STAY AWAY IF YOU HAVE ANY PET ALLERGIES... apparently the beds are full of cat and/or dog dander and the staff won't do anything to help you out.

Rate was 70 something. Room would be worth it if that price was reduced by 20 or 30 dollars. Wifi…read morewas surprisingly good though.

AWFUL! STAY AWAY! Needed a place to stay for one night. Our…read morefirst room had cig burns and moths everywhere! We were transferred to a different room and the toilet was broken and the floors were greasy. Cracks and holes in the walls everywhere. The mattress was as a rock, honestly could have slept better on the floor. Couldn't even sleep under the covers for fear of bed bugs. One of the worst nights of sleep I've had. Not to mention the amount of trash! The place reeked like the county dump. A bunch of sketchy people were wandering around and I felt very uncomfortable. The lobby was even missing an entire window. I have never left a hotel so fast. Got up at 6:30am and left ASAP. Just threw on clothes and got the heck outta there. This place needs to get shut down.

No a great experience. Room service never showed up the second day. I had to report a broken tv…read moretwice before maintenance came to fix it. I found a huge roach on the floor when I first walked in the room. When housekeeping did finally come to clean the room, they didn't bother to clean the bathroom, and the sheets looked they just threw everything on the bed and called it good. I guess Hampton just doesn't need my business anymore. I won't darken their doorstep again.

I had a perfectly comfortable night here with no significant problems. My complaint is that my room…read morejust seemed to be a bit shabby.