This motel billed me an extra $7.36. It's not much, but it still bothers me because it was either unethical or a mistake on their part.
I originally intended to give this motel a 4/5 rating. Or maybe no review at all because I would have mentioned some negative things, and I was afraid mentioning those negative things would scare potential customers away. I felt like I would gladly stay at the Econo Lodge again, and so I wouldn't want to do anything to hurt their business. But after showing me that they will make billing mistakes, I am tempted to stay at a different motel in the future.
There were only a few cars in the parking lot after 11 PM, so I don't understand why they didn't have a Queen available. I had to get a King instead. The room came with a fridge and microwave, which I didn't need. It would have been nice to have the option to not have those amenities and possibly save a few dollars. The air conditioner was running when I entered, and it was freezing cold in the room. Even my female friend who likes the cold complained and was shivering. So we turned the heat on for a while. My one and only real complaint about the room is that there were no trashcans. No trashcan in the bathroom. No trashcan in the room where the bed is. I had to put our trash in a pile, which I later I moved onto a paper plate, and then later I put the trash inside a Subway take out bag. The motel room is a little run down, but nothing that I want to complain about. There were some cracks on the wall above the shower, and dark coloring that could be mold, but it didn't bother me. The sheets looked clean, but if you lifted the sheet and looked at the mattress pad it was stained. But that didn't bother me. I wasn't expecting pristine brand new looking shower walls and pristine brand new mattress pads. The fact is that they do clean their linen. You can see the washer and dryer machines running in the morning. The bathroom sink didn't drain fast enough so if you left the bathroom sink running for a few seconds the sink would start to fill up. But not a big deal. I liked the shower. The water ran hot, it ran hot for a long time, and the shower had a lot of pressure to it so you could get a good massage. Every other amenity was like I expected. I thought that the Continental breakfast was superb. The food looked appetizing, fresh, and delicious. I didn't care much for the sausage gravy, but maybe that is how normal sausage gravy tastes like. The woman who worked the 11 PM to 7 AM shift was especially friendly. I liked her.
I felt like I could easily give the motel a rating of 4/5. Maybe even slightly higher, as my only real complaint was that there were no trashcans. But I'm upset that they made a billing mistake. When I first got the room they wanted me to give them a $50 cash deposit but said that if I had a debit card they wouldn't need a cash deposit. Then on the second day, I noticed a pending $118.84 charge on my debit card even though the room only costs $111.48 per night. The owner hurriedly assured me in his bad accent and English that I won't be charged anything and that the $118.84 pending fee would go away after a few days. But it didn't. The amount changed to $7.36 and then the $7.36 was taken out of my bank account. I know that there was no reason to be charged $7.36. I returned the motel keys in person like 30-40 minutes before checkout. The room was in the same condition as when I entered it. My female friend actually thought that I was weird for straightening the room up before we left. The towels were hanging from the towel rack. The trash was neatly placed inside a Subway takeout bag on the TV stand. The sheets were back on the bed. And I probably left like $5 or $6 of loose change for the maid because I don't like carrying coins around. So why was I charged $7.36?
There is a Super 8 down the road that costs half as much, only $52 a night, and it would probably have been decent. There is also a GrandStay Hotel across the street that has gotten good reviews and looks high quality and is basically the same price as Econo Lodge. I think that I would be tempted to stay at the GrandStay hotel the next time that I ever need to get a motel/hotel room again in Luverne, or the Super 8 if I don't care about having a freshly cooked Continental breakfast. I'm not 100% against staying at Econo Lodge again. It's a decent motel in a great location. I'm just bothered that I can't trust them not to make billing mistakes.
Other than the missing trashcans, my only other tiny complaint is that I wish they provided disposable travel size toothbrushes and toothpaste, but maybe motels and hotels don't do that. That's it. That's my review. I originally would have given 4, 4.25, or 4.5 stars. I would have stayed again. There is a decent chance that I might stay again in the future. But I'm giving them a 3 star rating now and I will consider my other options next time. read more