Please spare yourself the time, money and frustration--DO NOT STAY HERE!
We're from Oklahoma, and we unfortunately had car trouble while driving on the interstate. We pulled off onto the Villa Rica, GA exit and parked in a retail area. Being that we have to wait until the next morning to have a mobile mechanic to work on our vehicle we decided to stay at a "hotel" within walking distance.
We had been traveling for over 8 hours, and we have four kids, ages 1, 3, 7, and 12. We were tired, frustrated, and the kids were hungry. We just wanted a room to rest. And a local told us the Econo Lodge was "decent."
We booked a room via Priceline, and still got a high price. We had to walk to the hotel with all four kids and all of our luggage, being that our van was broke down.
When we arrived to the hotel, we noticed when you walk into the hotel you're in this little holding room, with a window, not a lobby. So my wife and three daughters remained outside with our luggage while my son and I went into check in. I went ahead and attempted to check in, but I was met with the worst customer service.
At first, they were looking at me like I was suspicious. And questioning why my family were outside. We simply did not want to crowd the tiny check-n area. We were told we didn't pay enough through Priceline, so I had to pay more. Then I was told we had to give a "deposit for incidentals." I paid this too. We were just tired and we wanted to get in the room.
After I finally got a key card and went outside, my wife was sobbing, on the phone with her mother, and told me that she believed she witnessed prostitution on the property. While we new that this was a presumption, we figured we would just go to our room and lock the doors, and just get through the night.
When we walked through the door to our room, the smell was absolutely rancid. It smelled of cat litter and cigarette smoke. Being that our children have sever allergies there was no way we could allow them to stay there. On our way back to our vehicle we noticed the same female meeting and entering into another room with another man who had just arrived. At this point we did not feel comfortable staying at this establishment with our three daughters.
I contacted the front desk and informed them only of the room at the time, not to make any issue about the other situation. I was told that we would be "released if the obligation to the room," wherein I was under the impression that we were getting a refund, as long as the room hadn't been used. They supposedly went and checked the room. When questioning about the refund, we were told to call Priceline to process the refund. And of course, this took a while due to "high call demand." I was also told the room key no longer works for the room we paid for, and to throw it in the trash.
Priceline contacted them to discuss the situation and the hotel REFUSED TO REFUND.
And they stayed the reservation still "stand as is." Therefore, they refused me a refund, and I did not have access to the room I paid for.
We planned to try and drive to our destination; however, at this point our van was no longer capable of driving, so we rented another hotel room for the night.
After Priceline had contacted me and informed me that the hotel was refusing to refund me the money for the reservation, I had contact with the front desk. The individual stated I needed to call Priceline, and that they "no longer had any dealings with me."
I told them that I had called Priceline and spoke to two reps, and one supervisor, and they're all saying that they can do nothing because of "hotel policy on cancellation."
Another individual at the front desk told me "it's not our problem," They also told me to "call Priceline again," and states they would just refuse the refund again. They denied charging my bank card, saying Priceline charged me, not them. And then stayed that Priceline paid them, but they will not issue a refund. And they hung up on me multiple times. Just horrible people, and place. read more
