I hired via a broker, Economy Car Hire. I chose a broker to decrease the chance of encountering a supplier going for a quick win at the end of a rental period, using various means of pressure to rip off a foreigner who is about to board an airplane.
But it did happen. The car supplier's name is DRIVALIA, based near Palma de Mallorca.
At the end of the rental period they charged us 130€ because they claimed the car needed "an extra cleaning service".
Over the past ten years we've hired tens of cars with lots of different suppliers. We never overstay our welcome using hired gear. This was acceptable use. If you doubt me, I'll send you pictures. E-mail me if you really must know at do.not.hire.with.drivalia at gmail dot com. A quick session with a vacuum cleaner renders the car back to normal, but the incompetents working at Drivalia claim it costs 130€:
I filed a complaint with ECH. They hide behind fine print and they refuse to take their part of the responsibility for this rip-off.
DO NOT BOOK WITH DRIVALIA. They will RIP YOU OFF when you're under pressure to catch your plane.
DO NOT BOOK WITH ECONOMY CAR HIRE as they choose to defend the rip off tactics of a corrupt supplier over customer rights.
Booking with either company might cost you a LOT MORE MONEY than appears at first. read more