Very nice hotel with newer furnished rooms. Beds are comfy, desk area is very nice for the…read morebusiness travelers and always a benefit when there is a refrigerator. There's a sitting area as well so makes the room pretty spacious. For the bathroom, different layout than most Courtyards where the sink area is outside the bathroom it works although the counter space was quite limited. A big plus especially for this area is free parking and definitely lots of it. It's located more in Richmond than Berkeley but I liked that it was located near the freeway but not that close where you could hear the traffic. Unfortunately there weren't stores or restaurants with walking distance but they do have a bistro that serves breakfast and dinner and also a bar. Staff is very friendly and helpful.

First time staying here, and unfortunately it will be our last. The area feels unsafe and rundown,…read moreand the staff were very rude and unfriendly throughout our stay. Definitely not worth the price.

Good location transportation wise. Very nice, clean, and modern rooms compared to the rest of area…read morehotels for this city. Slow to lift $250.00 security hold, at least this was my last experience with them. Be sure to get your receipt when checking out.

Holiday Inn San Pablo i, today is my worst experience, our family always stays there whenever we…read morevisit our other daughter who lives nearby the Inn. I encounter this Maria person, she's in charge of the food express, the first time we mer her and succeeding times, we're all nice to her, because i believe they needed motivation on this kind of work, ,first time we ask her if she can cook the bacon crispy , cuz its undercook, she agreed, then next day it is undercook, ask her the next day to make it more crispy for me, she told me the management told her that is what it iis, but when we go to other locations, its crispy, when we check in yesterday , she's there again, the bacon is undercook, when she go on gacation her replacement lady makes it right. I complain to the front desk, it may seem petty but it is my opinion

The Hotel Mac (built in 1911) is a historic hotel and restaurant located in Point Richmond. The…read moremain hotel is listed on the National Register of Historic Buildings. The hotel originally closed due to a fire in 1971, but it reopened in 1978. The hotel came under new ownership in 2013 and had a brief shutdown during the COVID-19 pandemic. The restaurant space was leased out in 2023 and reopened as Biancoverde at Hotel Mac. [Check in]: Our party had one of the most interesting hotel check-in experiences. I originally booked through the Capital One Travel portal. Unlike other standard hotels, this hotel has no front desk. Guests planning to arrive outside of normal check-in hours are supposed to receive an email within 24 hours before arrival with check-in instructions and an access code. The hotel does not allow check-in after 12 AM and the room is ready at 3 PM. Our party arrived at the Hotel Mac at 8:45 PM only to realize that the front entrance (Washington Ave) is for the restaurant (Biancoverde) while the side entrance (Cottage Ave) is for hotel lodging. I pushed the "Ring for Manager" button but received no immediate response. After waiting for two minutes, a lady got out of her parked car on the street and said that she had been out and heard the doorbell ring. [Issues with check in]: Apparently the manager said she was unable to send me instructions by phone or email because I booked through Capital One Travel and the platform didn't show my actual email and phone number. Once I gave the manager my phone number, I received the full instructions. It was not until this moment that I realized our party was going to stay in the Hotel Mac Annex rather than the actual Hotel Mac. Our party had no trouble getting into the Hotel Mac Annex as the entire check-in process was contactless. The building's front door code, room code, location of the annex, location and entry codes for the designated parking lot, and Wi-Fi password were provided by text. [Parking]: The parking lot right next to the Hotel Mac restaurant is for restaurant customers only. The actual hotel parking lot is a gated lot just steps away (21 Washington Ave) with a gate entry code and a separate pedestrian gate code. [Price]: Approximately $185 per night for a queen bed at the Hotel Mac Annex (36 Railroad Ave). [Experience]: I was able to hear railroad sounds, so I recommend not leaving the window open. Our party could not hear much outside noise once the windows were closed and the hotel also provided disposable earplugs next to the bed. The old-school central AC controls was functional and the room was nice & cool at 70°F. The shower water pressure was good and the water was hot. It would have been nice if one of the bottles had been labeled as body wash or conditioner. Hang the "Do Not Disturb" sign on the door to skip housekeeping service. The text message included a number to text for any issues. No microwave, but there was a K-Cup machine. The hair dryer and mini-fridge were in the drawers and the room also had a small TV. The text message also included a website about what to do while visiting Point Richmond ( https://www.pointrichmond.com/ ) and Rosie the Riveter WWII Home Front National Historical Park was at the top of the list of recommended places to visit. [Check-out]: Check-out is at 11 AM. I went back to the Hotel Mac and pushed the "Ring for Manager" button for check-out. The manager popped her head out of a window above and said that I did not have to do anything for check-out and can just simply leave. [Conclusion]: The one word to describe this hotel is charming. This hotel pays attention to small details from the towels, toilet paper (yes you heard that correctly), mirrors, vase, bookshelf, bathrobes, etc. There was a slight noise issue from the railroad, but once the window was closed it became a non-issue. The room was a bit small, but it had all the essential items. Overall, it was a pleasantly positive and memorable stay.

A nice cozy historical spot to meetup with friends for dinner and drinks, or a romantic night out…read more I enjoy coming to this side of Pt. Richmond, so rich in history. You're almost transported to an old spot in Virginia City, but it's in the Bay Area. The entrees are savory, the drinks are strong, and staff are attentive. Very welcoming restaurant, except when it's super quiet right after the holidays, live music may not happen. One day, I want to stay here and have breakfast in bed or simply walk downstairs. It's adorable, glad the new owners re-opened after Covid, be a waste not to. 'Til next time ~ cheers and see you on Yelp (SYOY)!

Our room was repulsive, disgusting, and just gross. First, not only was the door jamb mangled and…read morehad signs of forced entry, but the bathroom door did too. The bathroom shower rod was hanging off the walls, and is on the verge of falling. As a result, the aging shower curtain would bunch up in the middle causing water to splash out on the sides. This resulted in water spraying out onto the floor. Showers were cold. No warm water. Floors weren't that clean and walls were scratched up. There was a blackout curtain that was ripped up that let the bright sun in in the morning. The rip was partially patched up with white packing tape. And I say partially because there were cracks in the blackout curtain that let light in in the morning. The mattress was slightly better than a futon. And the pillows were only slightly larger than a human head. I swear I could feel bugs crawling through my hair at night.

This place is awful/horrible!! It's so ghetto. It's like a prostitution place only. The room was…read moresticky on the floor and on the counter. The bed sheets are so dirty, had stains on sheet. We stay in lower floor and there was people running back and forth upstairs constantly. I had to call the front seat. They don't do anything about it. They keep running and stumping. I was about to leave and go sleep on my car. Don't ever go there and I will never go there again

Pleasant stay. Clean and quiet room with friendly front desk staff. It seems right on the border of…read morea sketchier neighborhood. But also very close to really quiet Berkeley residential area.

Thank you for the reply, but just so you know it wasn't another outlet to book it was your website…read moredirectly so it was what you offered online not a 3rd party and your team still wouldn't book for the price it was online. Like I said your website was not working and I showed them the price it was showing, definitely wasn't my fault your system wasn't letting me complete the transaction online Again no worries we found another hotel to stay at thank you

The front door is locked when you arrive. They buzz you in. When you walk towards the elevator -…read morethe first floor started to smell bad. I checked into my room on the third floor and immediately noticed the smell of cannabis smoke. The room literally smelled like an ashtray. Floors are not as clean either, there were small dead bugs in the corner near my bed. I went downstairs to talk to the front desk but they couldn't give me a new room because they were all booked. Yes this hotel is on the cheaper side - but you are risking comfort.

This hotel was excellent for my five night stay visiting family in Albany. The housekeeping is A+,…read morecleaning and making bed daily. The check in was easy and hotel staff friendly. The room is huge with a king bed and good mini fridge and microwave. Sure beat paying $300/night at the Berkeley marina hotel or an AirBnb without AC in July.

Most Extended Stay Americas are pretty decent, but this one was not. I'd look elsewhere if you have…read morethe option. Check-in and service were fine, but the rooms felt older and dated. The hallways smelled of mildew or urine, the bathtub was stained, and the water pressure was basically nonexistent. The kitchen was essentially empty--no plates or silverware--though those are available to rent at the front desk. Our bathroom had soap but no shampoo, so we had to go ask for it. Aside from those issues, the accommodations were otherwise fine. I liked the location because it was close to our destination the next morning, and the surrounding area seemed okay. The front doors, though, looked like they could stop a tank.

I've stayed at multiple Extended Stay locations, and while I've had some decent experiences in the…read morepast (including good continental breakfast options), this particular stay was one of the worst. Despite charging top-tier prices--comparable to the Courtyard Marriott--the accommodations were outdated, unclean, and poorly managed. Filthy and Poorly Maintained The entire building smelled like dog urine and smoke, including the hallways and elevators. Elevators had accidents from dogs (urine and feces), and the staff did not clean them promptly. Room furniture and appliances were old and worn out--not worth the price they're charging. My bathtub was stained pink, and cleanliness overall was questionable. Overpriced with Minimal Services They treat the hotel like an apartment complex, yet they barely provide cleaning services. Rooms are only cleaned every three weeks, and guests are expected to take out their own trash--all while paying nearly $3,000 a month. They don't even have smart TV options. How lame!! Breakfast was a joke--just coffee and muffins. No toast, fruit, or real breakfast options for what they charge. Unethical Pricing & Sneaky Fees Amanda, a front desk staff member, removed me from the system when I was extending my stay--this resulted in losing my lower rate and being quoted a ridiculous $3,300 per month. No one informed me about corporate discounts--I had to find out online that I was overpaying. They deliberately locked me out of my side entrance access and messed with my reservations in an attempt to overcharge me. When I checked out early, they refused to provide a receipt--I had to video call and take screenshots just to document my charges. Later, I discovered sneaky late fees and rate adjustments, meaning I likely overpaid. Rude & Shady Staff The staff had a "nice nasty" attitude--acting polite on the surface while overcharging and making things difficult behind the scenes. The manager was condescending, pretending to care when I checked out early, but was clearly upset I figured out their pricing scam. They watched me on security cameras and revoked my key access to certain areas without notice. They kept calling about a smoke detector issue that wasn't real, seemingly to intimidate me. Sending maintenance staff up to my room in the day when I was working remotely in my room. Final Verdict: Stay Away! This place is run by incompetent and shady management that tries to squeeze every penny out of guests while providing filthy, outdated accommodations. They might have gotten extra money out of me, but they lost a long-term customer. I had a six-month housing stipend and would have stayed, but their dishonesty and poor service made that impossible. Do yourself a favor--stay at the Marriott next door (do your research first) or explore better options. Avoid this place at all costs!

We took an overnight family vacation over Labor Day weekend to celebrate Mom/Grandma's birthday…read more(three rooms, all featuring beautiful marina views). The Good: Scenic Views: Incredible views of the Berkeley Marina, San Francisco Bay, and the Golden Gate Bridge in the distance. The marina-view room was well worth the upgrade over the courtyard view. Location & Outdoor Access: Beautiful walking trails directly outside around the marina, perfect for scenic walks. The kids enjoyed the nearby park (swings, slides, monkey bars), though the Berkeley Adventure Playground was unfortunately closed for the holiday. Housekeeping Staff: The housekeeping staff was the highlight of our stay. Every member I encountered was remarkably warm, welcoming, and helpful. Family-Friendly Amenities: The kids loved the indoor pool and hot tub, and the property also features a sauna, a fitness center, and outdoor games (Cornhole) in the courtyard. 12:00 PM Check-Out: The noon check-out allowed us enough time to enjoy a morning walk and a swim before leaving. The Bad: Frustrating & Stressful Check-In: The front desk's handling of a third-party booking issue was remarkably poor. My mother booked through Expedia since it was cheaper than booking directly, which is disappointing for a Hilton Rewards member (hotels should offer the best prices directly to guests). Instead of addressing the issue immediately, staff sent my elderly mother to her room without a resolution. This resulted in multiple calls and transfers, an unanswered front desk line, and a walk back downstairs and three buildings over to handle it in person. The ordeal took nearly an hour and required speaking with a manager, ultimately leaving my mother in tears and setting an unwelcoming tone at the start of the trip. When I asked why front desk staff aren't empowered to help guests immediately with welcoming solutions, the manager offered little explanation beyond needing approval and looking visibly embarrassed. When I followed up to ask why staff didn't just ask for that approval immediately rather than sending us on a wild-goose chase for an hour, I was met with a simple shrug. Unwelcoming Room Greeting: Following the check-in ordeal, the arrival note in our room addressed to "Dear Valued Guest" focused immediately on quiet hours and no-party policies, rather than a genuine welcome, making us feel regulated rather than valued. Small Double Beds: Two-bed rooms featured full-size beds rather than queens, which felt cramped. Pool Area Maintenance & Layout: Severe lack of seating (only 8 seats for roughly 30 guests), leaving families to place belongings on wet floors. The pool ran out of towels the next morning, and the house phone in the pool area to request more was out of order. Exorbitant Parking Fees: Self-parking is $45/day ($47 for valet), which adds up drastically when traveling with multiple vehicles. Extreme Price Gouging: A small lobby market purchase (3 bottles of water and 1 Gatorade) came out to $48.50. While the cashier was sweet and apologized for the prices, the markup felt unreasonable. Final Thoughts: I would stay here again mainly for the beautiful location if the price was right, though I now know to bring my own food/beverages and manage expectations regarding service. While this property is listed as a 4-star hotel based on its amenities, and I believe any hotel has the potential to deliver 5-star service, the DoubleTree by Hilton Hotel Berkeley Marina ultimately operated like a 3-star hotel with 2-star service during our stay.

Please stay far away from this hotel. The odor throughout the property was overwhelming and…read moreunpleasant, with strong smells of mold, mildew, and cigarette smoke everywhere. The host at the restaurant was unfriendly to the point where I almost walked away, although I will say that the waitress I had was very kind. I requested housekeeping multiple times during my stay. I was later told it was not completed because my "Do Not Disturb" sign was up during cleaning hours. However, during previous stays at this hotel, staff still knocked on my door to ask when they could return to clean the room, which made this explanation extremely frustrating. On two separate occasions, front desk staff told me directly that my room would be cleaned, and it never was. One front desk employee was dismissive and spoke to me with an attitude that made me feel disrespected. To make matters worse, the hotel uses automated text messages sent from "Glenda." I responded around 11:30 AM requesting housekeeping because I had work calls scheduled. I left my room for a period of time, returned to find it untouched, and later received another text stating they were unable to clean my room due to a high volume of rooms. This contradicted what I had been told earlier and was extremely disappointing. The room itself is in serious need of updates. The walls are extremely thin--I could hear doors slamming, people yelling, and even the person in the next room using the bathroom. The lack of soundproofing made it impossible to rest or work. For someone staying away from home, this was one of the worst hotel experiences I've had. I ultimately checked out early and went straight home.

For this price this place is perfect No smell, clean and…read morequiet. Check pictures I uploaded pictures for better understanding

This is the worse motel in this whole Bay Area! Filthy, floors baseboards, bathrooms. No freezer…read morein fridges. Repeat use of sheets and blankets, filthy chairs, cracks in walls and windows they don't mop the floors my socks were so dirty when I walked on them. Stayed several days here and they put me in the nastiest one here changing once. Don't come here you would be terribly disappointed!!!' Not to mention the cleaning staff are rude when ask for clean towels and toilet paper. Disgrace! If I could I'd give a 0 for sure

What's not to love about this Marriott brand hotel? It's located in a safe part of Berkeley next…read moreto U Cal and short walking distance to fabulous restaurants, cafes, ice cream shops, banks, and museums. The hotel looks brand new inside, super clean, super friendly staff and valet, and free Hersheys chocolate and water bottles when you check in. Our corner hotel room / suite was pretty spacious with kitchenette, 2 TV's, bathroom sink separated from the toilet and shower, comfortable double beds for our party of 3, and 3 windows giving us sight lines of U Cal football field and the Oakland Bay bridge and SF skyline. My wife just loved this place and we would love to come back.

I love this hotel I'm Marriott platinum. Georgina was magnificent as always she is one of my…read morefavorites to see when I visit extremely helpful! Shawncy was a new face but kept me laughing and entertained and answered my every call!! Daniella gave great good recommendations! Each of these woman were outstanding employees like this make Marriott great!!! This is by far the top Marriotts in the Bay Area And these women are the reason why! It's clean beautiful and the fireplace is everything! They also have a roof top bar!!! This is why I love Marriott definitely recommend staying here!!!!!love it here !!!