Non existent service for the money! I've been a customer…read moresince 1995. They went downhill after Covid. They don't have the staff to service existing customers. i've been calling for 3 days & leaving messages about our usual spring ant problem. I need a service tech to come out and get no response. They no longer have anyone answering the phone, you can leave a message which it appears no one monitors. I'm quitting this overpriced overhyped company and going elsewhere. Don't waste your time or money!

He showed up, asked if we have pets, which we do have two dogs, he asked what kind of dogs, we said…read morePit bulls and he said they are wusses Straight up old man was insulting my family in my own house. I saved his life by locking those dogs in my bedroom. Griffin, I have advice for future, keep this man away from me and my family. He's prohibited in our apartment.

Was a 'no show' for the appointment. I called the office and left a message. When he did call…read moreback, he never apologized and blamed the office crew.

Very disappointed with the service. Although their staff is friendly, their sales is misleading…read moreand they do not address customer problems as they arise. Four years ago, I contacted several companies because we were having issues with bees and wasps. Smitter gave me the most cost-effective quote for treatment of the bees and wasps and set me up for service. We repeatedly had issues with the bugs coming back over the years and had to call them to come back out. When I contacted them recently, I was told by a new office worker that the service we signed up for does not include treatment of bees and wasps and we would need to pay an additional $142 fee. When I asked her to look back at our file to see that we had originally only sought treatment for bees and wasps. She indicated that she did not work there at the time I started with the and couldn't help me. They refused to go back and look at our file as to what was originally requested or try to make it right. I would not recommend and if you do use the service, please double check and look up the paperwork carefully to make sure they're spraying the appropriate products for your needs. Their word cannot be trusted. At this point, we've probably paid them over $1500 and they have not provided any of the service that we requested. We also now have siding damage from the bees that were never properly treated.

I am a firm believer in helping small business men....American Pest Solutions…read morecares about their customers....their promtness and good attitudes will keep me as a customer.

After being plagued with unknown critters in the upper crawlspace of my mobile home, Eric Taylor of…read moreAmerican Pest Solutions resolved my problem tonight! I had been hearing scratching and scampering above me for weeks. I hired Eric, and he has been nothing less than fully committed, non-stop, determined to find and catch whatever animals were causing me such anxiety. After only one reasonable payment, he has come to my house as often as necessary, replacing traps, trying new ideas, etc. Until tonight, around 9 pm, i heard the newest trap snap, and behold, a large raccoon was caught. I had been texting Eric whenever i heard noises, over these many weeks, so texted him this night, and he came right out and took care of the animal right away. He has been amazingly helpful and i would recommend him to anyone!

I was having some trouble with earwigs and spiders in my home, and also lots of cobwebs in my…read morebasement. Personally not being a huge fan of insects I decided I would hire a company to come and take care of the problem for me. When I first called the rep on the other line was very helpful and even offered a discount when I was a little sticker shocked by the price so right off the bat I was impressed with their customer service which is why I perused Orkin Pest Control. Setting up the initial visit was simple and I was excited to finally get this bug situation under control. As the day of the initial visit came closer there was no email confirmation or reminder text, leaving me a little unsure if they had still planned on arriving. But the day of the initial visit I had revived texts and phone calls about the estimated time of arrival which was nice. The tech showed up right when he said he would, was very friendly and professional. However he said he was uninformed that cobweb removal was a service I wanted done that day but he was still happy to help. After spraying all the windows and doorways he grabbed his brush for removing cobwebs and headed to my basement where the situation had gotten bad over the last few weeks for no apparent reason. I waited upstairs while he worked and after about 10 minutes he came back up said I was all set and went on his way. I went down to check, with low expectations given he was only down there for 10 minutes and my basement was literally covered with cobwebs from top to bottom, only to find that every cobweb was still in its place. Extremely disappointed I contacted Orkin and let them know of my situation. I spoke with a different rep this time to which she said "The tech who helped you today will reach out, and you can set up a time for him to come back and touch up the areas he missed." 1. That's like slightly awkward to have the guy who I just placed a complaint about call me back and set up a time for him to come back into my home? Lol 2. Never got a call back so after a week I reached out to Orkin and set up another appointment. Spoke with yet a different rep who assured me that the 1st tech would not be the same one to come and touch up what was missed with the initial visit. I asked about cobwebs removal and explained thats the main thing I wanted taken care of and the rep said "They should remove the ones they can see and that they can reach with their brush without having to move your personal items." That being said I made sure everything in my basement was away from the cobwebs I wanted removed. Most of them were in the baseboards of the ceiling or doorways or corners where I didn't have any personal items in the first place (I have an unfinished basement). When the day came for the second visit (at no charge which was nice) I had high hopes that this time the cobwebs would be taken care of. The tech was different from the first, also kind and professional, so I went into this with a little more hope. But to my demise, cobwebs are still in corners, still in doorways, still visible and I'm left disappointed. I plan on canceling my membership with Orkin. I understand they are not a house cleaning service but if cobweb removal is a service they provide and I'm paying for that service, I would expect it to be done right the first time. If I wanted to do it myself for free I would but I would rather pay a professional to come out and do it properly so you can imagine I'm rather disappointed when it takes two men to come out and clean them and still not do it right.

I called Orkin because we have mice in the ceiling. The technician was an hour late. Once she…read morearrived, she said she wasn't prepared with the correct equipment to help me. She advised me that I would have to schedule a new appointment with their ancillary team. I was not happy. The manager said she wasn't able to help today or this weekend. She did not make any effort to get someone to my house. The manager said she would cancel my account and not charge me since they provided no service. Very bad customer service!

I had contacted Critter Control after seeing some damage done in my garage by some type of animal…read more Nick came out and was able to accesses the damage, and to tell me what animal it was, and how it was getting in. It was a free estimate, and you can't beat that. I will definitely be using them in the future (I hope I don't have to tho haha)

I called today with a critter problem and they were able to fit me in. Ryan texted me updates on…read morehis whereabouts, and was to my house within the hour. He was able to locate the problem and swiftly and efficiently took care of it. I was extremely pleased with his kindness and professionalism. ~Brenda

Excellent company. Highly recommend them and have recommended them to friends who have been very…read morehappy with their service as well. Chuck has saved me twice now... once from purchasing a termite infested home that had resulted in structural problems and a second time by finding termites in the current home we own before we purchased it. We were able to negotiate the treatment of the house with the former owners. I truly believe another company would not have gone above and beyond as Chuck did to find the termite problem in my current home. Great company!

From the owner: Aardvark Pest Management Inc. provides protection from pests year-round by regularly treating the…read moreinterior & exterior of your home, making it the more convenient pest control choice. All of this means we protect your health and home like no one else.

We had a pest control company for 15 years and we were happy with them, but the service technician…read morestarted doing a very poor job. So we called around to several companies and Pest Pros of Michigan responded to our call that day and gave us a price. The house is a vacation rental so we needed the work done before the renters came. They scheduled Matt to come a few days later. He arrived promptly, listened to our needs and finished his work before the renters arrived. Matt is very nice, dressed well and easy to talk to. Also, before the next treatment, he called ahead so we could notify the renters when he would be there. We are very satisfied with Pest Pros of Michigan.

Consistent tech treating properties with contracts. We have used this service for several years and…read morewe had an exceptionally bad experience in 2025. The technicians that came each time were different and did not know where they were supposed to spray. It was clearly highlighted on our contract but they said they didn't or couldn't see the paperwork. Absolutely unacceptable because that is how the company bases their charges. Be home when treatment is being applied.

Thank you Jack and Amanda for your fast, professional services. I have been having some pest…read moreproblems this summer (my worse fear in life I can't even type the word.) My son who lives out of state did a goggle search for pest control in my area. Fortunately he called and was impressed by Amanda's kindness and concern. He got me a years service. They came out as soon as they could, explained everything they were going to do. I was impressed by their knowledge and they were very understanding. They said to call them if I have any concerns before the next treatment and they will come back at no extra charge.

I've tried calling them for a quote, but they've never returned my phone call. I ended up going…read morewith another company that was cheaper and was quick to pickup the phone.