I stopped in to get replacement windshield wipers. The person that first helped me literally passed…read moreme off to another worker. I guess my wipers weren't worth bothering to wait on me. The next worker wasn't in any better mood though. Oh well. I got the wipers I needed, no extra words needed, I guess. Don't go here expecting any extra conversation, and you'll be fine!

Worst ever. Went in because autozone was packed and orielly's lot was EMPTY. I was the only…read morecustomer in the store, went in to get my battery checked and purchase seafoam. The guy behind the counter said he couldn't check my battery because there "were only two of them working". When I looked at him confused because they BOTH were just standing around, he threw his hands in the air like I was the idiot. Funny thing, I just went to autozone, they also only had two people working, a line at the register, and they still had NO ISSUE helping me. Plus the Seafoam was on sale - Orielly just lost a customer, and a brand new battery sale.

Best dealership in the bi-state area! The staff is friendly, helpful, and knowledgeable. Great…read moreexperience!

I originally had a frustrating experience and left a negative review because the issue had not been…read moreresolved. Since then, Clements reached out, corrected the problem, and is reimbursing me. I truly appreciate that they took responsibility and made things right. No company is perfect, but what matters is how they respond when something goes wrong. Clements followed through, communicated with me, and resolved the situation to my satisfaction. Because of that, I wanted to update my review to reflect my complete experience. Thank you for standing behind your work and your commitment to customer service.

My wife went for a couple issues. Slow tire leak, right front tire. Balance issue, suspect right…read morefront tire. TPMS sensors both drivers side tires. They fixed all that. Replaced the tire. Sensors working. Balance issue gone. But all the ABS/ traction controls lights and the stabletrak warning are now on. Immediately went back in and told them. They said they couldn't have caused that. They suggested that the lights would go out, just drive it a little way. Drove it a ways, returned, because the lights are still on. Well, you'll have to make an appointment. I note that they didn't notice the lights at all. Not when they started the work. Not when they finished the work. The lights come on immediately with the key. Still in the parking lot. Probably a wiring issue, likely the speed sensor. Just happened to go bad immediately after they fixed the requested items. Maybe the slow tire leak and bad balance were masking the issue, so the car couldn't see it. Maybe the unreadable TPMS sensors weren't allowing the ABS system to see there was a problem. But maybe the most unlikeable thing in the whole event is that they just didn't say "let's make you an appointment right now to see what happened so we can make sure you're safe." What they said is "you'll have to make an appointment." Some other time. On your time. After you call on the phone and wait a half hour while we do other important stuff. When you aren't standing right here where we can just look at our appointment book together and get you the very next convenient appointment. Their attitude was dismissive to a woman who probably didn't know mechanical stuff, they KNOW they didn't do it, and the problem will hopefully just go away. And it probably will.

make sure to set an appointment. the customer service was awesome. the prices where amazing. I will…read moreuse them again.

I went to get a tire put on left rear. I HAD NO DAMAGE TO MY CAR, no scratches, I'm retired, don't…read moredrive to Illinois everyday, my car is garaged. BEWARE! Take a picture of your car before you take it to this DOBB's and check your car at DOBB's before you leave this Brentwood DOBB's. My car was DAMAGED on the left side (only) part of the appliance around the light was off, the left front tire MOULDING was off the wheel and the left FOG light was COMPLETELY out and there was EXTENSIVE damage in the left fog light where wires were pulled out ( per my insurance company). You could hardly see the damage but it was there! To reiterate the left fog light was COMPLETELY OUT! I HAD $2,000 worth of damage! I contacted the CEO, and the Better Business Bureau. The CEO said they COULD NOT PULL UP the video after 30 days to see what happened to my car! The manager on duty knew nothing about the damage. I'm working on a newspaper article about shops that damage cars. NEVER DOBB'S!!!

I started going to the Dobbs Brentwood, MO location for the last several repairs I've needed. I…read morewas skeptical going there because I have not been very happy with the quality of service over the years at other locations. I am extremely glad I took another chance with Dobbs, and went to this particular location. Every time I have been at this location, everyone has been courteous, knowledgeable and very helpful. I just had service there today to have a tire repaired that had a nail in it. Since I bought my tires there, it was under warranty and there was no charge, which was fantastic. I had already put the spare on my vehicle, so I left the tire with them, they repaired it, and then put the tire back on my car. Based on how service has declined almost everywhere these days, I expected the spare tire to just be thrown in the back. To my surprise, the spare tire, and the jack that had to be secured back in place with a screw, was put back exactly where it belonged. It's pretty sad that I was expecting that I would have to do that myself, but they did that for me. That may sound like a silly thing to be happy about, but it truly was appreciated and moved them up a notch further with my respect. It's been a long, rough 7 months trying to get my dad back in his house after it was severely damaged by a tornado in March. That small gesture, meant more to me than they know. My thanks to all at the Dobbs Tire & Auto in Brentwood, MO. You have been consistently helpful, kind and have provided great service to me. Thank you for getting me back on the road so kindly and quickly. Theresa R.

Darren is very professional and trust worthy. Darren has always fix my cars without any issues.read more

I was very disappointed with Darren at Darren's Automotive. I went to high school with him and I…read morethought fixing cars was his business. My car kept dying when I would take my foot off of the accelerator. I immediately took my car to Darren's, He said that he thought maybe he could fix it. An hour later I was told to come and get my car, he said that I needed one part that would cost $700 and that my transmission was shot and that I should just get rid of my car......What. I was shocked, he did not even want to try and explain other options with me. I left very upset. So I am looking for a new mechanic.... BAD BAD BAD

I have bought a few cars and have all of mine serviced with Hi-Way. You will not find a more…read morehonest sales and service department than Jared and Todd. 100% will work to make you satisfied.

This review is about the SERVICE DEPT....not sales, although they were very nice. Yesterday, I was…read moreon my way home from Southern IL in sleeting winter weather, when my truck started to overheat. I limped into Red Bud and was told to see if the mechanic at Hi-Way Motors could help. He said he could get it in tomorrow. I said okay but I was hoping my wife wouldn't have to drive an hour in this weather. He replied, "Let me see what I can do." Three hours later, I pulled in the driveway safe & sound, after he replaced two pulleys & the serpentine belt and got me back on the road! Great folks at Hi-Way Motors!!

Had to have my son's vehicle towed. This guy is really hard…read moreto get ahold of. The number listed on the door is never answered with no voicemail. When he did finally call me back after trying to contact him for almost a week (and then leaving a note on the door) he called from a different number 618-340-0069. Now it's at least a $500 bill.

The service is garbage the owners attitude is garbage. My truck was towed there after getting…read morepulled over. There is no message system for the phone there and he sends paperwork stating that you have to call to set up a time to get your vehicle out of impound. The guys a crook for real won't let me get my vehicle out because I couldn't get a hold of him after calling many times like his paperwork said to do. Now I'm out of a vehicle. He won't even let me get my belongings out of the truck. Horrible person to deal with for real. DUSTIN DONLEY

RUN! They will lie to you and sell you junk. Don't buy the 72 mustang convertible sitting in the…read moreshowroom. I paid 20k and they said it had no problems. It drove like shit once it got on the highway. Electrical, heater core shot, front end issues, etc and I took it back and they only gave me 14k back. I lost 6k in two hours!

XXX DISAPPOINTED! This business post ads but would not honor their agreed parts and services. At…read moreno time did anyone offer to greet me or assist in any way. The person that I spoke (on the phone) had left for the day AFTER he said he would be! I drove 38 miles one way! I was told (BY THE OWNER) that it was not worth their time to help me. I am in the service industry and owned my own shop. NEVER would I speak to someone or treat them the way they treated me. This place was amazingly messy and appeared disorgainzed. I would not recommend dealing with these folks. Scott R.

I bought a used vehicle from Total Eclipse back in July of 2016...and as of December 14th 2016 the…read moretransmission went out on the vehicle...I bought a 2003 Jeep Liberty and paid Steve Stroh the owner 6,150 cash plus traded in my 2003 ford taurus... so now im putting another $1950 in the vehicle... I would not recommend any one to buy a vehicle from this man!! I thought i was getting a Quality good used vehicle and in fact i got a lemon! A month after i had the vehicle it started over heating the kid steve strohs son was very nice to me and said they would take a look at it. I took it to them while on break dropped it off they gave me another vehicle to drive back to work and later that day they brought my Liberty to me parked it and put a bill in my passenger seat and didnt say a word to me! When first buying the vehicle Steve wouldnt even come down on price saying its worth 6000 or more when in fact it is not worth 6000 dollars...I have given him a negative review on Facebook as well. I am a single mother of two boys who works 45 plus hours a week to pay my bills and now i have been with out a vehicle for over a month. Mr Stroh has not offered to help with anything not even offered me a vehicle to use while my vehicle is down. Please save your money and go to another dealer!!