service employees are extremely rude & not helpful. when asked simple questions they get rude and have big attitudes towards you. 10/10 do not recommend! go elsewhere!!! read more

WARNING: READ BEFORE purchasing a vehicle at Ed Morse Ford in Geneseo. I have purchased several Ford trucks at Ed Morse and trusted them to service my vehicles for years. My work truck was destroyed in a fire that occurred in their garage while it was getting serviced. The manager, George, called me after the fire and said he would speak to the owner regarding the replacement of my truck and get back to me. I lost track of how many messages I left before he finally called me back. When he called he said their insurance company would not pay me the replacement value of my truck and went on to suggest that I file a claim with MY OWN INSURANCE policy to cover the loss. I'm still without a replacement truck equal in value--mine was heavily modified for farm operations---and critical to the day-to-day operations. Ed Morse offered me the bare minimum payout and refused to make me whole. If disaster strikes, don't count on them to make it right. read more