They were closing and I told them I would be back the next day to purchase a car after work. They said they would put it through mechanical inspection while I worked then texted me the next day at noon telling me they sold the car. Liars! read more

Background : I have a 2012 Cadillac CTS with 109k miles on it. It was originally bought new in Nashville. Story: I brought in my Cadillac to get a leak looked at after firestone noted a oil leak on my car during an oil filter change. I scheduled a time and got Mclaughlin Cadillac to do the assessment of where my oil leak is coming from. Mclaughlin Cadillac diagnosed it as coming from my steering gear, oil pan and the oil filter adapter housing. Their team recommended that I repair the oil filter adapter housing and monitor the other leaks. I scheduled the repair based on their recommendation. They completed the repair and I got my car back. It cost approximately 900 USD with the initial assesssment. Upon the first initial return, I noted that the leaking was much worse than when I had originally given it to them. They agreed to have me bring the car back in and assess the problem and see what was causing it. McLaughlin Cadillac scheduled me to bring my car back on 7 MAR 24. Mclaughlin Cadillac had my car from 7 MAR 24 to 27 MAR 24. I was told they identified a manufacturing defect with one of the gaskets, they replaced it and gave it back to me. They said they drove the car and ran it idled for 45 minutes and said there was no leak. Upon returning home on 27 MAR, I checked to see if there was a leak. Yes, there was still a leak. I called McLaughlin and brought it back to them the very next day. They put my car up on the rack and said the leak was now coming from my front cover, steering gear, oil pan, rear main, different cooler lines and possibly a valve cover. It's odd that there was now a leak from many different locations not originally identified when they put dye in the engine to see where the leaks were coming from. I asked for a quote for all of this and when they could get me in for repair. They said best case was mid to end of April. Upon coming back with the list of issues, I was told that the manager of Mclaughlin Cadillac would be declining to do the work on the car because my 2012 is "too old" and "things would keep breaking" and that Cadillac recently released a new policy that prevented them from doing large jobs on Cadillacs older than 2017. This is highly unusual and fairly suspect, it doesn't appear they know what the root cause of the leaks are in the first place. It also speaks poorly to the cadillac brand as when services are most necessary, cadillac will stop working on your car entirely based on their "new" policy. The repair that originally took one day, the second go around took them 3 or so weeks and now they won't even touch the vehicle leading me to believe they caused more issues they now don't want to fix. Steer clear of Mclaughlin, questionable business practices, ultra slow service - which seems low quality. You will likely have issues with whatever service you recieve from them. Additional Information: The owner has previously replied to this review in other venues stating that we "mutually agreed" that I would seek repairs elsewhere. This is untrue, as I was never given the option despite my willingness to pay for the "identified" repairs. Their manager, according to Sam at their dealership, said they would not service my Cadillac. read more

Choose another Cadillac dealership for any type of service. They are inept, unable and then rude to top it off. The first time they managed to break pieces on a windshield swap.What should have been a simple wheel swap became an ordeal because their "parts" person is unable to complete his job. Then Randy has the audacity to attempt to blame a customer for their failure. Do yourself a favor and take your Cadillac somewhere else. read more

I had the upmost phenomenal experience when buying my son's first car. Mr. Brandon Ellis from Sales & Mr. Lou Stella the Finance Director really went above and beyond to ensure we made the right decision. Both of them were professional, friendly, and detailed. As a result, they made us comfortable during the process. Left the dealership 100% satisfied and a great deal on a Cadillac CTS for my son. Thanks for the wonderful experience! Most definitely recommend them. read more

Dropped my car off today at 9:30 for a two hour recall repair. Called at 10:30 and they said that the recall takes two hours and to come at 11:30. When I got there at 11:30 they said that they had not even started working on the car yet and that it would be another two hours. This place has terrible customer service and was a total waste of my time. If they can't be upfront with their customers then they shouldn't be in business. They should value their customers time as much as they value their own. read more

I purchased my 2011 Chevy Equinox from McLaughlin. After a few years, I had recurring issues with oil consumption. Anthony Castro went out of his way to accommodate me and have my vehicle serviced. They found a number of bulletins and, in essence, rebuilt my engine which was under warranty. It was fast, thorough, and professional all the way. I love this place! read more

I traveled 175 miles to this dealership to pick up a brand new Subaru WRX STI that was the only one in 200 miles. This dealership did most of the work over the phone and I was in there for barely an hour finishing up my purchase. They were extremely courteous and very knowledgeable. I love this dealership and I would buy from them again in the future! read more

Most unprofessional sales experience I've ever had. Called Scott Schnabel and got the run around. Didn't return calls in a timely manner. Unlitmately made a deal then they sold the car to someone else that night. They did not honor the deal they made with me and blew me off. Beware dealing with this dealership! Joe, the sales manager was nice enough on the phone, but still did not honor the deal they had made with me earlier. Very disappointing experience and will never get my business. Avoid Scott at all costs, he will not get your deal done. read more

Quick and easy transaction. Dan was very helpful. Love our new vehicle and would return!

Over a 2 hour drive for us so we put the deal together ahead of time. We were interacting with Dan twice a day all the way up to an hour before we arrived at the dealership. When we arrived we took the SUV for a ride and we liked the SUV. Sat down to do the paperwork with Dan and then Dan says "OH I just got this invoice from our service department and we are not able to give you the deal we had agreed to. We have to put breaks and bearings and a big long list of stuff." Tried telling us they did $4700 in work on the SUV so they were not going to honor the agreement. VERY SHADY They even had boxes on the seat that looked like brake parts. Looking at the brakes and pads they were obviously not new so this was a total scam to get more money from us. This was a complete waste of time BEWARE of these guys. read more

Every time that I've brought my Cadillac Escalade to McLaughlin Motors for service they've done a perfect job. Everything from the greeting to writing my service request accurately to cleaning up my car after it's done is always excellent. Thanks for all your help and keep up the good work. read more

We just purchased our 2nd Cadillac Escalade ESV from McLaughlin Cadillac. This dealership has exceeded all of our expectations with customer service and friendly staff. We drive almost 3 hours each way to purchase vehicles from Dan Machu and the owner Greg Swanson. We would not purchase from anyone else. They make you feel like family and have honest and fair business practices. Can't say enough about what great people they are and how fair the prices are. We will be back! Thank you Dan & Greg for another great Cadillac and a stress-free car buying experience! read more

Purchased a 2014 Subara Outback in Feb in the middle of the horrible winter. McLaughlin sales associate (Kim) exemplified outstanding customer service. Financing process was very smooth and pleasant. Service Dept has been responsive and thorough. Entire experience at McLaughlin has been terrific. We will definitely continue to do business here. Plus - we love our new Outback! read more

I purchased a used 2009 Cadillac a little over a year ago from here. First I was talked out of a vehicle I wanted and convinced to purchase the vehicle I have now. I have been putting money into repairs ever since. Coil Packs, Traction Control Service, ABS Service, Throttle body replacement to only name a few. The car has been off the road more than on the road and none of which are "cheap" repairs. I also learned that I paid WAYYYY Too much for the vehicle as nobody would touch it for trade in due to the negative equity. I am not happy and will not purchase a vehicle from here again. read more