They were very nice at this location, but I wouldn't recommend them because my visit there wasn't…read morethe best. Yes the staff was nice, the process was not. Meaning I left without getting any glasses. I asked for help with the glasses and I don't feel as though I got the help I needed. So I left, but to return because they didn't include some information on my prescription. Another wasted trip time and gas. So no I won't be returning to them in the future nor would I recommend.

I am extremely disappointed with this location of the VEI. I recently went to the Westchester…read morelocation for an eye emergency and had a wonderful experience with friendly people and no issues. They had to send me here for my regular check up bc they don't have a regular eye doctor at the other location. Nobody told me this doctor does not have credentials to accept vision insurance. I arrived for my appointment and was told upon check-in that I had to pay out of pocket, even though I have vision coverage that is accepted by the practice overall. I shared this should have been told to me when the appointment was made and they offered to cancel my appointment. I already came out of my way to a very inconvenient location to get this appointment done, so no, I'm not cancelling. Luckily I have the money to pay, many others would not. The young lady at the front desk handled herself well, even when I was not calm. I then had to wait for the doctor. Appt was at 330. The tech brought me back and took the measurements and I then had to wait for the doctor. The doctor seemed to second guess my prescription a few times. They made me sign something that I got my prescription even though I didn't. Then they messed up the bill. They had charged me $99, then the eye dr said I owed $1 because it should've been $100. I told the lady at the desk that I owed her a dollar and she said I didn't owe the $99 and would void it. I told her I didn't think that was the case and that I owed $1 for the difference and she insisted I only owed $1 for the entire visit and voided the $99. I wasn't going to fight her. She called a day later to tell me I will be getting a $99 bill ‍. The eye doctor is a once/year visit if we are lucky. Poor experiences will not keep me coming back. Guess it's time I find another practice. Given my insurance wasn't charged and I have no faith in the prescription from this doctor, I will be going somewhere else before ordering new glasses or contacts.

Once of the worst experiences I have ever had with a medical practice of any kind. I was accused…read moreof insurance fraud because of a mistake the practice made. I was assured that I would receive a credit for an over charge and incorrect order for my prescription glasses. I am pretty sure they never went back to the insurance company to refund them the money. All of the people working there with the exception of one are just not nice people. They don't want to be helpful or take responsibility. I had asked that Dr Roffis reach out to me and explain what happened and to apologize for what happened. (There are too many things to even list here.) I am still waiting for that call. If I can prevent one person having to go through the horrible experiences that I have gone through, this will be worth it. Find another practice!

Terrible customer care, you can wait for them but they can't wait for you. Never new glasses in…read morestock

Most thorough eye exam I have ever had. The staff and doctor are friendly and really care about…read moreyour care. I can't recommend them enough.

I received my glasses there. The office is great. Staff was friendly. I got in and out in a timely…read moremanner. I got fitted and framed in no time. All around great place.

It's an old styled clinic. I really appreciated how informative Dr. Toler was, he was detailed with…read morewhat he was doing and why. He's not different than any other eye doctor I've been to, he's actually really friendly and more personable than most I've seen. If you're looking for futuristic looking offices, this isn't the place for you. If you want straight forward this is the place to go.

Excellent medical care. Very nice staff. Thank you!read more

Well it has been 2 weeks since I had LASIK done and it has been a life changing experience so far…read more The staff has been wonderful, and the procedure went super fast. Dr. Mullen was my doctor and I he seemed very through to make sure I was a good candidate and that the procedure was going to work well for me. they used more fancy eye equipment and doohickeys then I've ever seen for measurement. I know they are using some new laser tech (sorry don't know the name) but it was able to correct some of my astigmatism so thing have been really clear too. (there is some haloing at night but they say it will clear up in a few months. really look forward to swimming later in the summer, but I've enjoy riding my motorcycle and using regular sunglasses. The price was very affordable (to me anyway) for the new procedure. Was glad I was refereed to him and his staff.

Sometimes it can be very busy. There is not a good waiting spot which can be difficult. Overall…read moreit is very dependable place to eat.

Dr. Angela Shen has done an amazing job in resolving a medical mystery when it comes to my vision…read more I have experienced blurred vision for several years and was told that I needed eyeglasses. I made an appointment with Dr. Shen and told her that I had been told I needed eyeglasses previously and that I too felt that I needed them. Rather than writing a prescription right away, she immediately looked for the source of my eye problems. She found that my blurred vision was the result of a medical condition that could be easily treated with medication (eye drops). She was very cautious in my treatment and ensured that only necessary treatments were used. We discussed the medical treatment options as well as any side effects of the eye drops and I was able to make an informed decision based on her professional evaluation and advice. After two weeks of treatment, my vision improved from 20/40 to 20/20. Not only did my vision improve, my allergy conditions also improved and I did not even need eyeglasses. My husband who has experienced redness, pain, and blurred vision (20/50) has undergone treatment for only 24 hours and has already notice improvement in redness and vision. I was impressed with the time and dedication Dr. Shen put into caring for me. Her office was immaculate demonstrating a genuine concern for over all health. Her office carefully scheduled time between patients to be sure that all questions could be answered and that she would be able to give me her undivided attention. As someone who has worked in the medical billing, insurance, and compliance field for several years, I was impressed also by her high ethical standards in ensuring that all practices from patient care to business practices were in accordance to the rules and regulations set forth before her. I would highly recommend Dr. Shen for any medical treatment in regards to vision. She really cares for each of her patients and treats everyone with respect and with their best interest in mind. Visit her website at http://www.brandermill... for more information.

Horrible experience. Appt at 8 and two hours later I'm done. But this place refuses to provide pd…read morefor prescription. They stated it's against their policy since we are not purchasing glasses from their facility. No one can afford $500 glasses but yet I'm sure they will overbill the insurances. DO NOT GO THERE UNLESS YOU WANT TO WAIT 2 HOURS AND NOT RECEIVE COMPLETE PRESCRIPTION.

Dr. Harrill does a very thorough evaluation of my eyes each and every visit! I would recommend him…read moreto all my friends!