From the initial phone call, I knew I was at the right place. The staff is very friendly and…read morehelpful. The doctor was wonderful. They all seem to truly care.

Called this morning to schedule a appointment and I'm a new customer. Was assisted by Kim who was…read moresupper efficient and very friendly in helping me find a quick appointment that fit within my schedule. It's always nice to get friendly phone service when making an appointment.

Hanover location- Melissa at the front desk was absolutely…read morewonderful! From the moment we walked in, she greeted us with a warm smile and made our entire family feel welcome. She was incredibly friendly, kind, and patient with my children, going above and beyond to make their visit a positive experience. Melissa even took the time to give the kids small gifts, which completely made their day. More importantly, she genuinely engaged with them and helped them feel comfortable and excited about being there. It's not often that children leave a doctor's appointment asking when they can come back, but thanks to Melissa, that's exactly what happened! Her kindness, professionalism, and attention to making families feel welcome truly set this office apart. We are so grateful for the exceptional customer service she provided and look forward to future visits. Thank you, Melissa, for making such a lasting impression on our family!

Had appt 7/13/26. Good checkin, wait for consultation with associate/nurse, which happened within…read more10 min of appt. Answered questions, saw Dr. Grubbs within 40 mins of arrival. Answered any questions I had - very complete exam in my view.

Good cost and great value service for glasses and contacts prescriptions, conveniently located next…read moreto eyeglasses store

Been going to Dr Lucas for several years. She & her staff are very friendly. Dr Lucas is detail…read moreoriented and offers very valuable information during your visit & her staff is very good with follow up when needed.

I have been going to Dr Lucas for years, ever since she left VEI. I was so happy to have found her…read moreagain. I have been very pleased with prescriptions she has written for new glasses. She is caring and attentive to concerns. Her office staff go out of their way to make you feel comfortable and help with insurance. Can't say enough good thing!

Candice from the office called responding to a previous bad review I made. She was extremely…read morehelpful. She apologized for the lack of response over the phone and showed me how to order contacts going forward using their new phone app. The fact she took the time to address a concern posted online demonstrated their dedication to their customers. They will keep my business!

Doctor Holley and his entire staff are top notch. They answer all questions and explain everything…read morethey are doing in great detail. My cataract surgery experience was a lot easier than I expected. I was pretty nervous going into the surgery but they explained everything and settled my nerves. I highly recommend Doctor Holley and his staff at the Richmond Eye Associates office and the Med-RVA at Stony Point Surgery Center.

I waited 3 weeks for an appointment only to be told when I arrived that my insurance was not…read moreaccepted, despite the website claiming 'all insurances welcome'. I was told I could still keep the appointment if I paid like $150 out of pocket. I guess we don't agree on what words mean. 0/5, 3 weeks wasted, trashy business practice

I have used MyEyeDr for several years. My last visit in Jan. 2025 in the Ricmond, VA. Office…read more The dr was excellent. She looked at glasses I currently wore and confirmed that I wanted bifocals again. When I went to pick frames the one I chose the employee stated with my new RX it woukd make lenses very thick and heavy so i chose another pair. When i recieved my glasses they were had only rx for nearsightedness with no bifocal. I inquired and was told thats what i requested. I spoke to office personal on 2 occasions with no help. The RX clearly states Multi-focal. Why woukd i change up my choice knowing i needed bifocals. I am now stuck with a pair of glasses that are worthless to me. Insurance paid $413.00 for them to sit in drawer usless. I believe when the employee assisted me getting a more suitable pair she got sidetracked. I will never return to MyEyeDr as i feel that should have redone them as RX stated multi-focal and was confirmed with Dr. Very disappointed waste time, money and gas getting glasses i cannot use. I would have continued to be a customer but because of this i will seek my eye care elsewhere.

Dr Dalton and staff were professional and attentive. Upon arriving I was greeted by friendly front…read moredesk employees. The wait was less than 5 minutes. The examine from start to finish was detailed and thorough. Examine equipment was up to date and clean. As a matter of fact I saw it cleaned before and after use. The optical center is staffed with knowledgeable and talented professionals. The manager evaluated my prescription and insurance and made some wonderful eyeglass suggestions. She has many styles and top rated manufacturers to choose from. I did not feel rushed, but felt comfortable trying on many different styles and colors.

When you move to a new city, you have the joy of finding everything new. When you are vision…read morechallenged...that means a new eye doctor. This place was recommended by a co-worker and was everything she said it was. Very efficient, professional, thorough and competent. I had Dr Stoller who was great to work with. I would highly recommend this place. You get in and out quickly and they have great customer service.