One star is not a reflection on my primary care physician!! Her I give 5. However, the employees…read morewho are @ the front desk are incredibly rude. A definite shame that they are the first thing that people are subjected to upon arrival.

Showed up early for a 1030am appointment, only to be told they had canceled my appointment 3 days…read morebefore via voice mail. They never spoke to me directly or tried calling more than once to actually verify I received the voice mail (which I did not). After telling me I would have to reschedule for a later date (took 2 weeks to get an appointment, will not wait another 2 weeks) they called me 10 minutes after I left to offer me an appointment at 4pm with a different Doctor. While a nice gesture, not very practical as I had already taken the morning off for the canceled appointment...

I went to the urology center for a testicular injury that occurred during the Iraq War that now…read morerequires attention. PA Ambrosino sent in a student to surprise me and knowing I'm a veteran with blast TBI she mocked me for being socially isolated and laughed at my sexual inactivity. I walked out. The PA and VCU refuse to respond to the dashboard and patient experience messages. I don't know if she hates men or veterans but don't go if you need help.

Regarding: Dr. Jonathan Isaacs…read more I drove from Hampton to Richmond for nothing. I was referred to Dr. Isaacs by my orthopedic surgeon to determine whether my bone tumor was an enchondroma or chondrosarcoma:. Prior to him entering the room, his nurse told me that they didn't receive the image of the x-ray,, but they only were able to view the written x-ray summary/notes. She asked me if I had a disk of the x-ray, and I told her no. Dr. Isaacs rushed in about 5 minutes later and said that based on what he can see from the x-ray, he doesn't think it's a bone tumor, before even examining my hand. Then, when I told him that I had surgery on that finger for an enchondroma in 2015, he then walks over and examines it and says, "Okay, so, it's probably a reoccurring enchondroma then, but let me take another set of x-rays to see." This tells me that he did not even review my file thoroughly, if at all. He rushed through my appointment and really gave me no new information other than what we already knew, and then, when I told him that I was experiencing pain in that finger, he attributed it to my anxiety. I took off a full day of work, wasted gas and time for absolutely nothing.

She moved her office (I'll update once I find out where), but I didn't keep the info on the…read morelocation because I really don't want to see her anymore. She has no sense of doctor-patient cordiality/manners. She's not very friendly at all and seems very detached from and disinterested in her patients. I really did not like the way I was treated. It's hard to verbalize, but you'll know exactly what I mean if you choose to see her. That's exactly how my experience was--people told me about her and I couldn't understand what they meant, but when I saw her the first time, it all made sense. Her nurses are downright rude to top off her complete lack of emotion or genuineness. I've heard that, despite the negatives I mentioned, she knows her stuff, but she's not what I'm looking for. She's a bit too cold for me.

I had a totally opposite experience from the other reviewer. I saw Dr Cella bc a friend recc her…read morewhen I was looking for a new Primary care doctor. I have several chronic medical conditions and have been going to Patient First which isn't the best for someone like me. I was looking for someone who could give me all my prescriptions etc. Dr. Cella spent about an hour with me - she talked to me, took a full history, and I got a physical with lots of extra bloodwork because she wanted to test my vitamin d levels as well as screen me for celiac disease based on what my symptoms are. She was really nice and I walked out with 2 prescriptions for my insomnia and my anxiety disorder, as well as 2 referrals for an allergist and a dermatologist. Her office even made the appt for me for the dermatologist before I left. I'm excited to find a good PCP. The office is located behind JW hospital in the medical office park.

Wonderful visit start to finish! They were able to squeeze me in quickly for an urgent issue. Staff…read morewas super helpful in navigating an insurance issue so my visit was covered. All of the providers I saw were respectful, helpful, and answered questions. I was seen in a reasonable amount of time and walked out with a plan of care that made me feel comfortable about next steps. Would completely recommend to anyone who needs care.

Overall do not recommend. While the office does not make you wait long to get an appointment and…read morewhen you're in office to see a doctor, my procedure experience with them felt very rushed. I had a kidney stone removed, only to wake up and be told that the stone was already passed. Why didn't they do imagining to check before putting me under? I had a painful ureter stent for five days for no reason. I never saw the same doctor twice. I can't wait to be done with this place. Paid money for a surgery I didn't need.

My mother who is handicap and has cancer, was referred to Dr. Armstrong. we drove over an hour to…read moresee him, however; when we arrived we were told that they do not accept her insurance. Therefore, they were not able to see her. I explained to them that it was their practice that schedule the appt and already had her insurance information, why didn't someone notice this and call earlier to cancel or tell us they don't take the insurance. The office staff was not nice about it and told me well the doctor needs to get paid. Insurance was united healthcare Medicare advantage plan. They take the Medicare part but not the advantage or united healthcare.

I recommend this practice. I have been attending for a number of years now. I have frequent visits…read moreas I gave year around allergies. Dr. Becky is amazing and always takes time to be very thorough. The nurses and the front office staff are always accommodating and make my visits engaging and more personal than transactional. Myesha has been around for a good while as well as the more recent additions of Amber and Meghan who I always share a laugh with. Keep up the great work ladies; I am sure serving others can be thankless; however, you do it with grace and a smile. Keep up the great work!

some of the nurses are helpful, some are patronizing. Be sure to come with a list of questions as…read morethe doctors give fast food type service...

This is an amazing group of people and the best place I've ever worked - no offense intended to…read moreother groups/facilities for which I have worked. The staff at VeinSolutions of Richmond are an awesome group of people. They are genuinely so very concerned about their patients, and work with one another like a loving family. The physicians, Dr. Binns, Dr. Evans, & Dr. Makhoul are so skilled as top-notch vascular surgeons and love helping people! We have cosmetic services and a full medi-spa menu there now. Please come visit us and you'll find us quite worthy of a five-star review. I guarantee it! Tell 'em Karen sent you! Patricia will take extra-great care of you. Promise!