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    Edberg Jewelry

    5.0 (9 reviews)
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    Services - Edberg Jewelry

    Jewelry repair

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    Ron Jewelers

    Ron Jewelers

    3.7
    (10 reviews)

    Ron's Jewelers helped me out greatly by quickly changing the battery of a rare watch I had. They…read morewere able to do this quickly and at a very reasonable price. I highly recommend.

    At Christmas time, I picked up a magazine that featured a pendant from Ron Jewelers. I visited the…read morestore on December 18, 2021. I was helped by Alexis who was professional and courteous. I really wanted the pendant, and was quoted a price and told that it would arrive before Christmas. I accepted the price, but then was asked to pay up front. Without thinking about that clearly, I agreed and paid. I wasn't that worried about it because I was told that I would have the pendant in a few days. Alexis was kind of pushy about leaving a review, and texted me after I had left the store to request one. I did leave a positive review at that time. Two days later is when things started to go sour. Alexis called me on Monday to tell me that the piece would not be in by Christmas, and could take as long as eight weeks. She said that if I didn't want to wait that long, I could get a store credit and choose something else. I explained that I wanted the pendant, not something else, and if they couldn't produce the pendant, I needed a refund not a store credit. She offered me some stud earrings for my trouble, and again I had to reiterate that I either needed the pendant or I needed a refund because that's what we were contracted for. She again told me that the pendant would definitely be in within the eight weeks, so without any real recourse I decided to wait. I also did not accept the stud earrings, because that would have been an acceptance of something of value other than the pendant. Approaching eight weeks, I got a text message from Ron Jewelers asking me to leave another positive review on Yelp. I texted back that I would wait to leave a review until I actually received the pendant. I then got another call from a sales associate other than Alexis. We had another conversation about the pendant, and was told that if I wasn't happy I could get a store credit and have some stud earrings for my trouble. I again explained that we were contracted for the pendant and that I would not accept a store credit. I either needed the pendant or I needed a refund. I explained that this isn't covered by the return policy. I wasn't returning anything. I hadn't received anything in the first place. She says she has to talk to the owner, and then call me back. She does call me back, and tells me that the return policy is on every receipt. She also tells me that the pendant will take another few weeks. At this point it becomes pretty clear to me that I'm not going to get the pendant, and the best Ron Jewelers is going to do is give me a $2,700 store credit. I asked that the owner call me, but the owner never called me. After a few more days, given my lack of faith in this transaction and the fact that I had been lied to at least twice, I consulted my attorney. At this point I was expecting to have to file a lawsuit. My attorney took the time to tell me that I should never pay for jewelry without seeing it first and being able to take immediate delivery. Well, thanks for that, but it's a little late now. He then instructed me that before filing a lawsuit I should file a charge-back with my credit card company for non-delivery of merchandise, which I did. The credit card company took my information and told me they would contact the merchant for their side of the story. A day later, someone from Ron Jewelers calls me to tell me that now they have the pendant. That seems a fine coincidence to me, so I again consulted my attorney who told me that I was not under any obligation to receive anything from Ron Jewelers and that I should leave it with the credit card company to handle. I followed this advice and successfully received a refund. I have now made two new life rules for myself: 1. I will not pay for jewelry without seeing it first and being able to take immediate delivery. 2. I will not do business with Ron Jewelers. I feel like all of this could have been avoided if the owner would have called me and had a conversation with me and dealt with me in good faith, but that never happened.

    Edberg Jewelry - jewelry - Updated August 2026

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