Shipped my order the wrong address. I called them within 30 minutes of placing the order. rep said to call UPS, UPS said call EB and back and forth. After 7th try I'm still trying to get the merchandise I paid for. read more

Absolutely top notch. Service was impeccable. Staff was well-organized and professional. Menu is insane with too many delicious options. This is where you make a special night a SPECIAL night. read more

lack of after sale service! Ordered toddler's 2 jackets as was not sure of the size (there is no clear size chart near product page); raised request of the day of delivery for the smaller one that didn't fit. till now, after 2 follow email, did not receive any response for return process or label. will never ever shop from them as in this modern age no one will wait for such horrible customer service. could not even return at store as i have not heard back from them on my online return request! I don't think this company will survive long read more

I walked into this store yesterday and had the best service I have ever received! Christine (sp?) was super helpful. She helped me pick a coat that looked great on me and wasn't overwhelming during my thought process. She was funny and genuine and was lovely to see this type of care during this chaotic time we live in! I will say their online ordering system has been down for awhile she said so I wasn't able to place the order for the coat I wanted in store because that was down! read more

Terrific service by Andrew, who exhibited patience, professionalism and customer care.

Christine gave us absolutely amazing service until we got the Jacket we needed. She went above and beyond to help us. Thank you!

I went to Eddie Bauer Burlington at the end of a long day, frantically trying to finish my holiday shopping. Christine and the rest of the crew were so helpful and nice!!! Working retail is tough enough, during the holidays is even harder, working retail during a pandemic!!! I can't imagine!! Christine went above and beyond to help me pick out a few items. She truly made a process that I was stressing over fun!!! As I was standing in front of a super bargain display, seriously questioning the amazing price of an item, I asked another team member about the price (a question she had probably been asked 100 times that day) and with genuine kindness she helped me out. Thank you!!! You are all awesome!! read more

Patrick, a delightful young man, insisted a certain style of coat was never made though my husband has one. Well maybe that one was from the outlet from many years ago. He helped me find a comparable coat. Fabulous quality and warmth reflected in product and service! He assured me if my husband was finicky, we could exchange things. He loves the coat! Also, Patrick noticed my mishap bundle of bags from the days excursions and provided me a bundle bag! Thank you sweetie. read more

After going to several stores on the hunt for a nice winter coat and having no luck, I decided to stop by here before heading home. And I am so glad I did because they were having a 40% off sale on EVERYTHING. They were busy but there was always someone around if you needed help. I tried on a few coats and found one I really liked a lot. The young lady who helped me was very knowledgeable on the coats. I also picked up a few other things as well. The line for the register was somewhat long but it moved rather quickly. read more

Moving from the Pacific NW, I was excited to purchase some heavy coats from this great company. The store was nice and the products excellent as I expected. However, the staff here is unfriendly and unhelpful. All cashiers were honoring the friends and family discounts, but my cashier whispered something to another cashier and instead of offering me this discount, she tried to sign me up for the credit card instead. Sadly, the lack of customer service outweighs the quality products they offer. Sad. read more

I want to like EB but the fit of women's clothing has changed a lot making it difficult to buy here. I had to return an online order and needed help canceling the rest of the online order coming in 2w since I now know the items won't fit. Michelle told me to call EB. Aren't you EB? She did pull out their land line then and dialed and handed me the phone but after a couple of minutes, the EB customer service on the phone hung up on me. Maybe we should rename them customer non service? An extra star for dialing the number and trying to help. read more

Best. Shopping. Experience. Ever. I can't say enough about this place. Great service (they leave you alone or not, depending on your needs), great quality. The stuff isn't cheap, but there's a lifetime, no questions asked warranty. Not for some prorated price, but the full purchase place. It really rocks, and I don't offer praise lightly! read more

We spent literally two hours here on Saturday. I have to thank the lovely sales person that helped my boyfriend who is a Eddie Bauer freak! She spent so much time with him and his obsession with Eddie Bauer jeans. She was so patient and totally understood his obsession with the place. It didn't help that they had a 50% sale on everything that day. I thought I'd never get out of the place alive. She was super fun and all three of us joked around and she made shopping totally fun! We got some great finds for amazing prices and my boyfriend is strutting around in his new jeans thinking he's totally hot now..thanks A LOT! read more

The products have always been quality and recently they are becoming cutting edge. However, most "outdoor" retailers have awesome customer service (L.L.Bean, REI, EMS) Eddie Bauer completely let me down. I was christmas shopping and saw a good deal on a nice coat. $249 with 40% off. So i made the purchase. After I got it home I realized this was not the coat for me. So leaving the tags on it I planned on bringing it back. A week or two goes by and I try to bring it back and come to find out I do not have the receipt. At the time of purchase they had me sign up for "Eddie Bauer Rewards" so i thought they could track my purchase...wrong. They said that card does not track purchases it just tracks the points of purchases. So they take the coat back, at the lowest price the coat has sold for (which is fine by me) but only issue me a store credit. I don't want a store credit. They did say "if i find the receipt I can come back in and they will give me cash" I guess the awesome service I have received at L.L.Beans, REI and Eastern Mountain Sports sets an extremely high bar that I am expecting other companies to meet. Regardless, I feel like Eddie Bauer is in direct competition with these other companies for my dollar and I will gladly never give them another. p.s. I have a $149 Eddie Bauer gift card that is for sale. read more

I use to really like Eddie Bauer and their clothing. However, if you have a billing question my experience they could care less about you, They are too busy to answer a simple question or keep you on hold until you hang up. Their main customer service number can not answer a question if you bought in a store rather than on-line. I made numerous attempts to ask a simple billing question as I felt I was doubled billed for some purchases. I did not even get any apology from the store. Horrible and unconscionable! I am done shopping there as I don't trust or believe the care for their customers. read more

Not only is this EB store super clean, well organized and easy to navigate, but the service is fantastic. I came here after losin 20 pounds and not being quite sure of my size. When the sales gal caught wind of this she congratulated me and helped me look for new threads. When we discovered that their largest size was still a little too small she gave me some words of encouragement and said she hoped to see me soon. I was amazed at the fact that I had actually received service from someone at a clothing store. read more

I like this store. Prices are ok, I kinda dig the outdoorsy feel of the clothes, even though I'm not outdoorsy myself! At least I can LOOK the part, right!? I like the short sleeved button up shirts here best - the material they are made of is that quick-dry stuff which is awesome to wear when you are lugging a 5 year old nephew around all day in the summer heat. Good store! read more

Fantastic store- service (including returns) has been outstanding and the clothing top notch. I've bought 5 coats in the last 2 years- it's our "go-to" store for almost everything. I have 2 teenage boys and the coat styles have become quite trendy.. j crew meets Eddie Bauer! Love this store! read more

Love the clothes. Wrinkle-resistant threads that you can just wash, dry, and wear! No ironing, but it looks like you had them pressed. Of course, the sales people are now being pushed to be all over the customer, that blows, but the styles are all good. Some business-casual, and weekend-wear. read more

I've never been a huge fan of Eddie Bauer, just because I think their cloths look kind of boring and dull sometimes. They make you look old I think. Fairly pricy, but it's good quality. So I guess it depends on your taste whether you should go or not. read more