Great service. Always helpful and friendly when I come in. They're always willing to work with my…read moreschedule. Great prices too. Would recommend.

Excellent service! Erwin, the service manager at the Hedgesville location is the best. He is…read moreexceptionally helpful in guiding one to what is essential to keep your vehicle maintained. The service personnel are very knowledgeable and helpful!

Incredibly efficient, incredibly professional…read more I am usually a big supporter of buying from the local mom and pop shops. That said, I went Big Chain and I want to share my experience this morning with Discount Tire in Martinsburg. I looked around, read reviews on Consumer Reports for tires and tires stores, considered the local shop we have used since they opened 5 or 6 years ago... I decided to replace kind with kind. I got the same tires the car came with new. Michelin Primacy A/S. I figured they were good enough for Ford to spec on the car... I also decided on Discount Tire. They are Consumer Reports third highest rated chain and the only one of the top chains in the Martinsburg area. HOLY COW!!! I did the ordering online on Thursday and set up the appointment for 8:00 AM Saturday. Thursday: Email and text confirming the order. Friday: Email and text confirming the tires had been delivered and confirming the 8:00 AM Saturday appointment. This morning I arrived at the location at 7:48. Not open yet, no problem, I knew that. I am always early... 7:55: Tech comes out with a tablet, knows who I am, asks for the keys... 7:57 AM the car is in the service bay. Four techs descend on the car like a NASCAR pit crew. Four hydraulic jacks lift the car and by 8:00 AM all four wheels are off the car. Each tech takes one wheel and removes the tire, tests the TPS units, mounts and balances the new tire, and mounts it on the car. 8:11 the car is DONE. 8:12 the car is in the parking lot, I am finishing up with the service advisor. 8:15 I am in my car and pulling out of the parking lot. AMAZING!!! Everything done efficiently, professionally, properly. As I said, I like to shop with the locally owned stores but this is a level of service that can't be equaled. I should also mention that the price was far better than I could find anywhere else.

My wife and I went to Discount Tires in Martinsburg WV and ordered tires. They went down the price…read moreand and gave me a total which i had already done my math so i knew what it should be. it was almost 300 higher. i asked the guy to tell me how he got the prices. As he was quickly going down the list tires, install certificate, disposal. i said i dont want the certificates. He asked why, i replied i just dont want it. We leave, tires come in and my wife has to take it by herself this time. Well it started all over for her. The first guy says we have to do an inspection before you put the tires on. He says you need to get the wipers replaced($100+) and why did you refuse the certificates. She replied my husband just changed them 2 months ago, he says he has to get his manager to take it off. The manager comes out and says why are you refusing the certificates. Your making a mistake. These people are bullies and take advantage of people that dont know they dont have to get anything they dont want. They make it sound like someone has to get these things to get serviced. I can imagine how many elderly they have taken advantage of. Lets get to those certificates around 50 to 75 per tire, yes they will fix or replace them but how many people blow more than 1 tire out there in normal driving? If you blow one and you bought the certificates you already paid for that 1 tire in total certificates. Now if you happen to blow 2 tires, then it may be worth it, but i like my odds and I will always refuse this bs! Judging by the ratings Im seeing and the common stories its safe to say they dont care about reviews or customer service because we all continue to go there for whatever reason. I will drive 10 more miles and hit a different or support my local shop. These guys are bullies and thugs and take advantage of women, elderly and any other naive person that walks in! i wish so bad I was able to be there when those tires were installed!

Prices are ridiculous! I took my vehicle in to be diagnosed and was told in order to fully diagnose…read moreit the had to put a new part on it because the one that was on it was failing. I ended up paying over $500 dollars even after they took the part off and was told it was something different so in other words I was out of $500 plus dollars when I was told it was gonna be just $29 dollars to diagnose it in the first place

Every single time I've been here it's always super quick, great work, and amazing prices. I really…read morehave to give it to the guys handling the mobile division they saved my a** more times then I can count again did I mention the prices?? HIGHLY RECOMMEND these guys any day l.

I had a minor accident with my car and after checking around and reading reviews, this shop seemed…read morelike the most reliable option. Sam really proved that right. He's straightforward, honest and got the job done quicker than I expected. The price was a bit on the higher side but to be fair, I'm the one driving an expensive car so I can't complain too much. Overall, great service and someone you can actually trust. I'd definitely come back if I ever need work done again.

Caught a flat at work, order tires. Drove my car with a flat across town while on the phone with…read morethem. They said they could get me in that day. Hour later I'm back on the road with two new tires. Reasonable prices

We were on the road headed from up north to Nashville in our RV and had an emergency problem with…read moreour tires (caused by another company's non-alignment). They fit us in and promptly did a great job on replacing our two front tires in a hurry and got us back on the road. Much appreciated and grateful. Everyone there was super professional and helpful. Can't be more thankful or recommend them enough!

My low tire pressure light came on and I thought it was just from cold weather. The next day my…read moreco-worker spotted a hex-head screw in my front driver side tire when parking next to me. I went over to Rice Tire on my lunch break and was so happy with the service. My car was done in 45 minutes. I still had time to get food! The price was very fair, which is a big deal when you're struck with unexpected issues like this. Plus the guys working were all very friendly.

I brought my car in to get the axle replaced and they put a malfunctioning axle on it. It was…read moreclanking around like someone was bashing a hammer on the underside of my car. They told me to take it to the dealer and have them look at it. the dealer replaced the axle they put on the car and I went back to them to sort things out. I showed them the receipt of work from the dealer and they denied they did anything to the car and charged me for something else and mocked how much I paid. I thought I found a mechanic I could trust and now I will have to go looking for another disappointed that I wasted my money and time.

I have used Cupp's for over 20 years. They are always reliable, honest, and very reasonably…read morepriced. I would not take my cars anywhere else.

Cool Green Auto has been consistently excellent to work with. Every time we bring our vehicle in,…read morethe team is genuinely helpful and patient. Taking the time to walk us through what needs to be changed, why it matters, and what our options are so we can make a confident decision. A huge shoutout for their newer online video inspection service, too. Being able to see the cause of an issue instead of just hearing a description makes the whole process so much clearer and more transparent. It takes the guesswork out and helps you make an informed choice without feeling pressured.

I encourage everyone to read the negative reviews. I'm pretty sure they're asking people to give…read morethem positive reviews. If you're going to have major work done on your car do not go there. I was given a warranty. My car did not run correctly after I took it there. They damaged the sensor for my ABS and then when I try to hold them to the warranty, they told me oh it's not what they did have to be something else wrong with the car even though when I took it in what they fixed they told me was the only thing wrong with the car. Corey is diabolical, perfect pathological, liar, passive aggressive I would not recommend.

Jim repaired our 1995 Toyota T100 recently and we were very pleased with the entire experience…read more Finally feel like we have found a great mechanic that is also honest and upfront.

What I like about Hoffman Automotive is their honesty and quality of work. They always gave me the…read moreoption to decide on how I wanted to proceed under the given circumstances. They asked what grade of break pads I wanted and allowed me to look and determine if I wanted new rotors. They were honest and up front from the beginning every step of the way. If it's trust and hard work you're looking for when getting your vehicle fixed in an affordable manner, these are your guys.