Karen Gonzales at Allstate was wonderful to work with. She was prompt, responsive, and incredibly helpful in walking me through everything. She explained the details clearly, answered all my questions, and made the whole process feel easy and stress-free. It's rare to find someone who is both knowledgeable and genuinely kind. Karen put me completely at ease and made sure I felt confident about my coverage. Highly recommend! read more

Great caring team of professionals. Carley Gary is outstanding! Provided multiple options for my insurance, patiently explained details and I had a new policy same day. Thank you, guys! Highly recommend this company! read more

Quick response from agent, although lower premium but less coverage compared to other

Bad communication and not enough staff. They forgot to contact us and remind about the swallow combs, so problems kept happening. This is real, not made up. They keep getting chances but keep disappointing. Staff skills are uneven. Long-term customers are very unhappy -- please fix this or offer other options. read more

Been with Allstate for 20 years. Get great service from the team. Suzanne is extremely responsive and helpful always alleviating my concerns. read more

Unfortunately, contrary to other reviewers, Eddy / His team hasn't been responsive even after multiple follow-ups (see screenshot of our conversation). read more

Eddy Chan- Allstate Insurance - Screenshot of our conversation - Home & Rental Insurance Near Me - San Bruno, California

Tamika answered my call when there computers were down. And she still noted and handled everything I needed and followed up with me twice just to make sure that she hadn't forgotten me. Her customer skills were top tier. Honestly I have the best service with this company I'm very happy. 10/10 recommend. read more

The first time I had to call the insurance office this year I did not get good service. And I asked for a return call which I also did not receive. This month I had to call for the same reason and I was lucky enough to speak to Tamika. She went over and beyond to help me. She did things my first caller told me I could not do. She called me back when she said she would. She was friendly and polite and delightful to work with. If you're looking for a good agent, I would recommend working with Tamika. read more

Awesome great solved all my insurance needs. Made a complex problem seem simple and was quick.

Wretched. These people are overcharging their customers! I was with them for almost 5 years, they continued to up my premium without telling me. I was rear-ended last year and they increased my premium $250 because I was the one reversing. (My car was smashed by a woman going 30mph in a parking lot when I was already 5 feet out of the parking space. I got a new premium the other day and my payment for one month for two cars was $600! With one accident on my record! I switched carriers and saved $400/month. Do not use this company. read more

I have been almost two decades with Allstate insurance company. I am so happy and proud of services , customer care. Thank you read more

Eddy and his team are really good!! Responsive, helpful and go above and beyond to make things work for you!! Even drove to my house to take pics of my cars and get the mileage cause there was a tight deadline and I couldn't get both cars to them at the same time! Jacky showed up on time and was very professional. Just dealt with Aki for my umbrella policy and she was really patient with me and my questions. Got my policy taken care of and explained to me quickly and efficiently! It really is just my dumb luck that I was transferred over to their office when my former agent retired! But dog loves his special creatures and once again things worked out better than great for me! Go see them for all your insurance needs!! read more

Never returned any of the numerous phone calls that I have left for him. Worst customer service out of three agents who have owned the Allstate agency in Sunnyvale. read more

我與Eddy的辦公室已經合作至少六年了，自此我剛畢業買第一台汽車開始 記得六年前，初出茅廬，剛畢業的我滿心期待衝去dealership 買車，結果卡在那，慌張錯愕找不到公司願意承保一個只有國際駕照的畢業生，結果Eddy's office 成為我的救星，提供保險與合理的價錢 六年後的今天，Eddy's office 仍然是我的最佳夥伴，總共幫我保了：兩棟房，兩台車，甚至是另外兩棟還在購買合約中的新房。感謝Jacky 的即時幫忙，他總是誠懇與透明而值得信任，現在加州大家都找不到願意承保的保險公司，但是Eddy's office 就是有辦法！ I have been working with Eddy's office since I got my first car with a useless international driver's license 6 years ago. I still remember 6 years ago I was stuck in the car dealership since no one was willing to provide car insurance to people without a CA driver's license like me, but Eddy's office helped the helpless me, with a reasonable price. Now 6 years later, Eddy's office is still my best & the only partner that covers my 2 houses, 2 cars, and even 2 more houses currently in contract. Thank you Jacky for the timely help and being always transparent to me. Really appreciated! It's been a hard time for Californians to find property insurance but you always can! read more

she really tried to get me Insurance, but my house is in a high fire region and the cost is really expensive

I have been working with Allstate Eddy Chan for years with my my home and car insurance. They are awesome team who like to provide the best customer service and financially help me to find a best fit plan. Thumb up for Jeffrey and Jacky who are my to go agents. They are very patient with all your concerns, and alway give solutions promptly. I really recommend them. read more

I have been with Eddy Chan's office for several years and they have always exceeded my expectations. My main contact has been Aki and she's phenomenal! She has helped me with setting up my insurance needs and never fails to support me when needed. Give them a call if you want agents that are smart, driven, and highly service oriented. I highly recommend Eddy Chan's office! read more

I called Allstate Insurance to get a renters policy and spoke to Nina Rossi. She was extremely knowledgeable and explained what all the coverages were for. It's nice when you talk to someone who clearly knows what they are selling. Thanks again Nina. Kathy read more

Aki was professional, warm and efficient. Excellent Service. Processed my application on the phone with no hassles.

this morning i called and spoke with Rhianne Pierson about my car insurance policy that went up dramatically for my renewal . I was anxious and upset about this change and Rhianne was able to look at my policy and explain the reasons for the increase . She was able to calm me down and help me understand what is happening with insurance actoss the board and especially in California . I found Rhianne to be friendly and informative and knowledgeable and also clear in her explanation of these changes to my policy . I am grateful for her help and assistance and for your Allstate agency right here in Sunnyvale . sincerel, Leah Catungal read more

We were really pleased with the responsive, efficient, and timely interactions. Exactly what we wanted!

Vidya was amazing. She was very helpful, efficient, courteous and has a good customer service. Responded to my inquiries right away. Very pleasant to deal with. She took care of my car insurance needs. It was a pleasure being handled by her. It was very smooth and quick doing transactions with her. I highly recommend Vidya. read more

Jacky has been helping me with my insurance and everything has worked out for the better. He looks for your best interest and is very through in details. I would highly recommend him. read more

Have only worked with Eddy in the last 3 months and have had multiple issues regarding policy renewals /new payment plan. All inquiries were dealt with in a prompt & diligent manner. Special mention goes to Jeffrey Lei who we found to be knowledgeable in explaining insurance coverages and more importantly-assertive in providing solutions. We cast in a 5-star rating of Professionalism for Eddy and his staff!! Thanks Teresita Medel/Ricardo Medel read more

My experience was awesome. I love the customer service was a 10 out of 10 and I recommend everyone to reach out and get a quote.

I've been working with Eddy Chan and his team for years for our insurance needs for many years. They've always been super responsive for any needs and questions. I recently talked with Jacky with adding additional coverage and he was really fast in getting me a quote, explaining everything, and following up to make sure we have what we needed. I look forward to working with him more in the future. read more

Jackie was able to reduce my premium by $47 with similar coverage. He will shop for you to make sure you get an affordable and excellent coverage. read more

Nina Rossi from Eddy's office is AMAZING! She helped me and my family to navigate very complex insurance situations and was able to secure us a great deal. She is very patient, answered all our questions in simple terms we could understand and even when questions come up months later I reached out to her and she was more than happy to help me. She's really just wonderful, kind and honest. I've recommended family and friends to her and they have all felt very well taken care of. Thank you Nina, you're the best! read more

Allstate was able to help us with a collision recently, they helped us filed the claim and we heard back from Allstate within days. The whole process was easier than I thought, Aki was very helpful and patient in helping us. Highly recommend others to purchase insurances with them! read more

I had the distinct pleasure of working with Nina Rossi from Eddy Chan's Allstate office. The challenge of conducting business over the phone and email was minimized by Nina's expertise, excellent communication skills, and quick turnaround times on matters large and small. I was working with tight deadlines to get new home insurance policies drawn up and I feel so fortunate to have been referred to Nina who took care of my needs with professionalism, poise, and a friendly demeanor. I highly, highly recommend Nina for your insurance needs. read more

I highly recommend my agent Aki! She's knowledgeable, friendly, responsive, and always helpful. Aki helped me with both home and auto insurance. I have recommended her to many of my friends and she provided the same high quality services to all of them. read more

Thank you Eddy and Grace for taking good care of me for the past 4 plus years. One of the few places that are open on the on Saturday's, as my schedule was so busy during the weekdays. Eddy explained why my rate was higher than usual due to the area I lived in, and it make sense, because we can all agree Oakland is not very friendly to people cars and windows, but was able to provide with a great rate. After I moved, Grace was able adjust my policy with even better protection and a lower rate. And dealing with All state with their claims, I thought it was going to be a nightmare, it was super simple and easy with my windows being smashed during the height of the pandemic and my catalytic converter be copped of months later. I thank you guys!!! read more

Randomly had my insurance cancelled for some reason and called around 6pm. Aki gave me a call back right away and got me a rewrite and fixed it all up within minutes. Loved her energy and very grateful for all her help. read more

I recently purchased a new vehicle and needed insurance the same day. The dealership only had 1 hour before they close and I tried getting GEICO and others. I was advised that it would take 15 days for me to get insured when I applied. My uncle told me about Jacky and he helped me get full coverage for my new ride at a reasonable price! If your looking for coverage! I recommend you contact Jacky and he will help you out! read more

Great experience with Jacky :) Wonderful service and was really responsive with any concerns i mightve had. super helpful and made our conversation really insightful and useful! read more

Wow just wow! Nina Rossi is great! So knowledgeable, caring, and likable! She was patient with me and went over everything. She listened to my concerns and was able to help me with them. She is definitely your go to Girl ! Thank you again, Nina! read more

Aki been very responsive and helpful on my autos, motorcycle and home insurance updates and quote, thank you very much

Jacky has helped me with my home owners, renters and soon life insurance policies. He is great to work with and ensures I have a full understanding of my coverage before moving forward. I'll look forward to working with him. read more

Jacky was great to work with! My old insurance didn't want to insure my house anymore and I was stressing out trying to figure out the reasoning. None the less, I reached out to Jacky and he was super communicative and was able to help me find coverage right away! I was insured immediately! Definitely would recommend Jacky to anyone who is looking for insurance! read more

I just signed an auto policy with Jacky Yip of Allstate insurance. It was my first time dealing with Jacky and I found him very cordial and professional, straight forward and everything went seamlessly. I highly recommend him! I also want to add that gets back to you and follows through, which I appreciate. Bettie Lum read more