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    Dion ReyesQuiocho - HealthMarkets - Advocating for Affordable and Better Insurance in Capitol Hill with with my fellow NAIFA board members

    Dion ReyesQuiocho - HealthMarkets

    (22 reviews)

    I have relied on Dion not only for my family's health insurance needs but have also referred…read moreseveral friends and relatives to her services without issue in the past. However, recently it has become increasingly difficult to receive a return call from her or her office. I nearly missed the deadline to change my Medicare plan because, according to Dion, she had been busy. While I understand that business demands can increase, I expressed to her that this explanation was not professional. If she was unavailable, I should have been informed by her or her staff so that I could have sought assistance elsewhere. Keeping clients waiting until the last minute--especially when I had only one day remaining to enroll--is unacceptable. I had left messages months in advance and made multiple attempts to follow up with both her and her office. I have also heard similar concerns from relatives I referred. Business growth is certainly positive, but it should not come at the expense of client service and communication.

    I was upset at the delay involved and it turns out that is the fault of CIGNA, when I heard from…read moreDion we changed to another ins co., the process wasn't easy complicated by I had 2 choices which were offered and I clicked on the wrong one setting Dion into action again, poor gal really had to work on my application as well as last minute problems with other clients! she got things corrected and I'm insured. Happy now!

    Allstate Insurance: Lauro Gutierrez Jr

    Allstate Insurance: Lauro Gutierrez Jr

    (6 reviews)

    My mom and I dropped all of our policies with Lauro Gutierrez earlier this year because of his…read moreterrible customer service. My mom had her house and car insured with Lauro Gutierrez for over 25 years. After my father passed away suddenly last year, Lauro RAISED my mother's car insurance rate by $15.79. He didn't tell her when she was in his office paying the bill, but instead sent a notice in the mail weeks later which she unfortunately missed. My parents had been loyal customers for nearly three decades, visiting Lauro Gutierrez twice a year to pay for their policies. The least he could have done was call a grieving widow on the phone or knock on my mom's door (she lives literally two blocks from his office). Instead, he canceled my mom's policy over $15.79 and left her without auto insurance. My mom only found out she didn't have insurance when she got into a minor fender-bender. All Lauro would say is that there was nothing he could do because he "didn't make the rules." Even worse, his office sent my late father a birthday card a few months later. Lauro Gutierrez's office was quick to raise my mom's insurance rates after my dad died, but couldn't even be bothered to remove my father from their marketing list. After reviewing comparable policies from other major companies, I discovered we'd basically been overpaying for our coverage for years. We switched to a different insurer and have been very happy. That extra money we were paying Lauro Gutierrez definitely wasn't going toward customer service.

    ABSOLUTELY THE WORST SERVICE EVER! They never were able to activate a policy for me. I called to…read morehave them cancel it after two weeks of not receiving an ID card or the "paperwork" in the mail I needed to fill out. When I called to hear back what was being done to cancel my policy, Liza, "kindly" HUNG UP on me. DO NOT GO HERE.

    Nicholas Cheng - autoinsurance - Updated July 2026

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