Schertz Animal Control put me in a no-win situation. I tried multiple times to responsibly…read moresurrender my dogs when I couldn't provide housing for them, and officers told me they 'don't take owner surrenders.' Later, when they did have my dogs, they turned around and cited me for neglect. The citation wasn't based on cruelty -- it was because my larger dog was underweight. But he came to me that way after I rescued him from a hotel parking lot, and I was feeding him more than I even fed myself. The smaller dog was perfectly healthy. Living in a hot car with no A/C in Texas is what made it harder for him to gain weight, not lack of care. On a recorded call, an officer admitted this wasn't neglect, it was shared starvation, then suddenly changed his story and retaliated after I disclosed I was recording. This department doesn't support owners in crisis or prioritize animal welfare. Instead, they punish the people who are trying to do the right thing.

6-21-23, I had found 3 kittens around 5 weeks old. I took them here and found out they couldn't…read moretake them because I found them in Garden Ridge. They were super helpful and compassionate. I wish they could've taken them because everywhere else I went was horrible and no help. (Spend all day trying to find homes for them, luckily a woman was able to home them and they are all in their new homes)

So many wonderful dogs to choose from. I got one that had been rescued from another shelter where…read morehe was going to be euthanized. This place is clean and staff is friendly and helpful.

Great pet rescue that does so much for all their animals. Very organized, responsive, and active up…read moreto date social posts about all the pets! Truly wants what is best for these dogs and cats!

I have been volunteering at CLASS for almost two years and I think Ginger and Stacie are amazing…read more They care about the animals and finding them forever homes. They do a wonderful job featuring the pets on social media and keeping the dogs/cats entertained with a variety of toys. They also ensure that adopters are aware of the animal's likes/dislikes. CLASS has saved so many lives since I have started volunteering and made so many families complete

I adopted this beautiful little guy from CLASS about two years ago and I am so happy I did. He was…read morea senior rescue and I couldn't have asked for a better match. I will bring him to the shelter soon to visit. Thanks CLASS for everything you do for our four legged

Although the signage was nice and big, it was more for the Hospital so we got very confused as we…read moredrove around the building. They need a clear larger signage all over this place. Even though they gave me a map, it would be so easy to just have a stake in the ground that identified the buildings like building B. If it wasn't for the friendly staff and volunteers I would have been even more lost. How could you not support this place and its commitment to animals? It's obvious they could use some financial support and renovation but the point is they are caring and loving our beautiful creatures big and small. The main parking lot in front has a drop off area for donations. You have enter the building and sign in before seeing the animals for adoption. There's a little gift shop in front and all the staff are super friendly. Most of the viewing areas are outside and not easily handicapped accessible. They have a newer facility across from the zoo, but this one you can tell is where the love started. Come visit and support please.

I brought my cat Wednesday in to get spayed. First, you have to make an appointment online. A…read morenon-refundable $50 deposit holds your appointment and is applied to your total. The costs are significantly lower than going to a private vet. Wednesday hadn't had her shots so they were included in the costs. The only thing extra I paid was for a nail trim which she desperately needed. I think I paid about $130 total. The website has clear instructions of what's required. We signed in just after 0730. The staff was pleasant and kind, we were asked to return between 1500 and 1600 to pick up our fur babies. The process was smooth & efficient. They gave clear discharge instructions and provided the needed meds. We are post op day 4 and she's healing well so far. She was high strung pre surgery and very chill now. I'm glad we went this route with her. This place was amazing.

To everyone who was tricked by the good Google and Yelp reviews for Bellspurr like I was, make sure…read moreyou read the reviews for the previous name she's hiding from: https://www.yelp.com/biz/bellespurr-canyon-lake-2 I bought a 3 month old Maine Coon from Lucy Appel/Bellspurr Maine Coons at the end of January; not even two months later, he passed away from FIP after receiving intensive 24/7 care in the hospital. Upon learning about the poor care she's given her cats in the past from other owners/rescue workers, including knowingly selling a kitten that likely had FIP (and did, in the end) as well as a nasty case of tritrich, and seeing the horrific reviews on Yelp, I asked for a refund instead of another kitten. She refused a refund in any amount, saying that Tofu should've been treated a week ago-a tragic miscommunication on the part of his vet, in which he wrote that Tofu could have FIP in his medical notes from Tofu's last visit and neglected to inform me in person. Of course, part of the reason for this miscommunication was because she has put all her 30+ cats with multiple different owners now on the same wellness plan, where she is the primary plan owner. Communication will go out to her unless someone at the hospital explicitly knows otherwise. The medical records indicate that she is the one who received the email about Tofu's potential FIP. When receiving this email Lucy could have noted it was about Tofu in the subject line and forwarded it to me. Instead she probably just deleted it, as she denies receiving any email. Interestingly enough, Lucy had confided to me over the phone that she had had a kitten of her own die during FIP treatment and that it may have been caused by her own mismanagement of his medication-and now she was blaming me for "leaving [Tofu] without treatment to die a painful death" when I had just spent $3500 trying to save him in spite of a poor prognosis to survive. It was a sharp turn from the empathy she had shown me previously, because now that I had asked for a refund, keeping the money to herself was all that mattered to her. She was also now telling me that Tofu had never been sick, that he had always been the healthy one in the litter. After Tofu's passing, I asked for his SOAP records from the vet. She neglected to disclose to me that: - all her kittens, and her dog, had severe vomiting and diarrhea at one point and that my cat probably suffered the longest from it; fecal tests from a different kitten showed coccidia - my kitten had had continual issues with diarrhea and at one point there were worries about a potential prolapsed rectum - the cold she denied existing was discussed with the vet on the same day In the contract I signed, she promised to deliver him to me vaccinated, microchipped, and that if he died of a genital or congenital defect within 6 months she would replace him. There is no record of him being vaccinated prior, at the hospital or in the papers she gave me, and his medical history states that he was not healthy enough to receive them at the time. He was not microchipped. And based on the fact that she's had other cats with FIP, it's entirely possible that Tofu was genetically more likely to develop it. I'm incredibly heartbroken by the passing of my baby boy, and I feel incredibly betrayed by Lucy Appel, who I trusted to manage her cats with love and be honest with me. Do not buy a cat from her. She cares more about money than the cats. Update in response to Lucy: I don't know why Lucy thinks she has the right to request Tofu's medical history from his vet without my consent and then post it without even having the decency to blur out my personal information. I also don't know why she bothers lying about provable facts, because the record she posted clearly shows a difference between when I get an email vs when she does. I've already confirmed this fact with the vet and they have provably shown the email went to her address. For someone who purports to be sorry for my loss, she's very invested in ignoring all my claims against her to character assassinate me. She is, again, blaming me for the death of my cat, and also intentionally hiding the timestamps of the text messages to make me look worse. Here are the facts: Tofu was hospitalized late afternoon on Monday the 10th, I passed on an offer for unregulated black market medicine Tuesday morning the 11th, and Tofu passed later that afternoon on the 11th. Tofu's condition was so severe that he needed the medication immediately on Monday (unfortunately, the hospital can't keep a supply on hand) or ideally much earlier. In the text messages, Lucy plainly does not care who offered me the medication, what their medical background was, how old the medication was, whether it was scientifically vetted. This really does not bode well for the care she gives her cats. She also repeats her claim here that FIP is not congenital. Google "is FIP genetic" and you'll plainly see that genetics play a rule.

Lucy was absolutely amazing for getting my new kitten! After I submitted an application she reached…read moreout promptly and helped me confirm on which kittens were available and who I could take home. Throughout the entire process she was very sweet and thorough providing a list of the kittens food and general things to help them be more cozy. Lucy hand delivered Mr. Churro right to my local airport and I was able to pick him up and bring him home. He is an absolute sweetheart and very adorable. I've now had him for 3 months and he's only become cuter and sweeter Thank you Lucy for giving me the sweetest baby

Could not be happier with my experience with the Heart of Texas! I was able to go and meet my…read morefuture furever friend, spend a lot of time to ensure it was a good fit, and then they even followed up to make sure everything was going okay. Zeus (Noah) and I were a match made in puppy heaven! If you're looking for your own furever friend, reach out to Heart of TX and get going!!

I have nothing but wonderful things to say about this place! We adopted a sweet little girl from…read morehere who has made a wonderful new addition to our family. The adoption process was stress free and had no complications or hassles of any sort. The staff is so friendly and they are willing to take the time out of their busy schedules to best accommodate you and your needs. Out of all the shelters and adoption agencies we've visited, this one was hands down the best!

We adopted our new family member, Spencer and couldn't be happier. He has the awesome temperament…read moreof his Doberman breed and the staff is very helpful. I would definitely recommend adopting from UC Animal Shelter!

I visited this place twice and on the second time, I got my Cosmo. It is clean the employees/…read morevolunteers were so knowledgeable and helpful. extremely clean and smells great. The cost of my dog with shots, fixed,etc was under $50 out the door. I love it and plan to donate to their facility in the near future.

Very nice, considerate and professional. Handled a very large acrylic tank with ease moving it from…read moreone location to another a few miles away for a reasonable fee.

I spent over $550 on fish here and within a week all three were dead or sick. Two fish showed signs…read moreof ich the day I brought them home, one of them died four days later. The third fish showed no symptoms but died within two days. I'm left with just one sick fish. James was responsive with advice throughout and seemed to genuinely care, which I appreciated. However, my display and QT tanks had been running healthy for over a year with no issues or additions, so the source of the problem was clear. When I asked for a partial refund of just $300, not even the full value of the fish that died, they hid behind their no-refund policy and offered store credit instead (that was only offered after asking for a refund), which is useless to me since I have no intention of starting this process over. I specifically chose Reklaw over online vendors like Dr. Reef and Fishotel because I wanted to support a local business, and this is how that loyalty was rewarded. The communication was decent, but selling fish carrying parasites and refusing any accountability isn't something store credit fixes. Save yourself the heartache and money and buy from a vendor with an actual health guarantee that takes accountability when something is wrong.