Axel Jimenez is the best of the best and the cream of the crop when it comes to all types of…read moreinsurance needs. In fact, it goes above and beyond just insurance. He is a wonderful human being and has true compassion for people on a personal level. He is personally invested to help others. His career of being a State Farm Agent is more than just a job title. He is empathetic and knows what people need without them saying it. He is working 24/7 for his policyholders in the aftermath of the devastating storms that have hit central Illinois this week. Despite the fact that he has a wife and children who need him at home, he has stepped up and put in extra time and effort outside of normal business hours in order to personally get his policyholders' lives back on track and recover from the unexpected. I realize it sounds cliché, but he is the epitome of a good neighbor who helps people recover from the unexpected, in addition to everything else that is expected of a State Farm agent. I'm also proud of his time serving our country and putting his life on the line to fight for all Americans who need protection and are unable to do so for themselves. Thank you for your service, Mr. Jimenez. Now, the reason I am sharing this story is.... for the first time in 30+ years I have been a State Farm policyholder, I had to submit my very first fire claim ever. A catastrophe claim at that. Twice in 2 days, I have spoken to him on his personal cellphone outside of normal business hours. If you think about all of the people who have suffered damage from the storms, how many insurance agents are calling their policyholders from their personal cellphones on the weekend? I can tell how many. Not many. In addition to the fact that Axel personally cares about his policyholders, he also cares about human beings on a higher level. He is so kind and giving and compassionate, and I have personally experienced this first hand this weekend. I thank Axel for being a lifesaver and helping me get my life back on track. Please, if you have experienced any type of hardship this week because of the severe weather, and you have received help from your insurance agent, please take a few minutes to recognize them. They deserve it at the very least. Their leaders also need to hear the praise. At the end of the day, this is their job. This is how they make money to support their families. The people who lead these agents need to hear the positive words and praise about their agents who are on the front lines helping people change their lives for the better. I have a feeling these State Farm agents don't get the praise they deserve. Please take a few moments to thank your agent. They need to hear it. Thank you, Axel, for being a blessing to me. You are awesome and I am continually impressed with the level of service you provide. Your direct involvement with my first fire claim has been extremely instrumental in getting me back on track. I thank you for that. Lynn Ludwig

I would highly recommend going with any other state farm agent in the area…read more Not a customer of theirs, but had a fender bender in front of their business. I was not at fault, but one of the axel's agents came out and graciously informed me and the woman involved that he's seen this 100 times and I'm definitely at fault. He was honestly being super unprofessional about it. Really had no business trying to point out any accountability at that time. I think he was trying to score some points with the young women involved, not really sure. Needless to say, they told me that my insurance company could reach out to them for the security footage of the incident. They never responded back to us with the footage. Go figure. I even showed up in person to ask about it to which they assured me Mr. axel would reach out to me (never happened). Fortunately, working through my own insurance, I was not found at fault of the accident. I guess this goes to show that despite "seeing this all the time" this team really doesn't know jack about who's accountable in an accident. If this epic display of professionalism and knowledge is what is to be expected when you are an actual customer for them, then I would just avoid this place like the plague. Seems like a bunch of stuck up idiots. Thanks for your time !

Christine was terrific! Answered all my questions, returned…read morecalls promptly and sent information when promised. Rates were very favorable comparded to my exsisting company.

I had always had my insurance with State Farm up until 2019. In an effort to save a few dollars I…read morewent to Allstate. I never was able to speak to anyone, my agents office changed hands 2x in 2 years and my rates went up drastically after the first year. Brett and Christine at Derek Eastman State Farm worked with me to make sure I had all the coverage I needed and the right amount of protection for me and my family. The cost came in better than expected and no rate increases after my first year. To top it off I had a major personal item loss this year and State Farm had no issues taking care of the matter immediately. Christine and team at Derek Eastman were always available for questions or immediate customer service. Insurance is something we are mandated to have to have. I am grateful for State Farm making having it easy, painless and beneficial in times of need.

I appreciate Kenneth for helping me get life insurance. He gave me space as I was trying to decide…read morewhat I wanted to do and continued to inform me about the process as we went along. I had previously been denied insurance in the past due to my lupus and had actually gave up hope to even have insurance. But Kenneth made it all possible. I now continue to inform others about the benefit of getting life insurance earlier in life (before you get any type of medical condition), but its good to know there are still options for those who did not.

Mr. Kenneth Tooles was very patience with us. He explained everything so we can understand. Very…read morehappy my husband has insurance now he has diabetes and now he is covered. I praise GOD for that. Thank you so much Mr. Tooles. I will be sending business to you. Everyone needs some life insurance and you made it possible, investigating insurance companies that will take us. Pops Family

Lori is very knowledgeable and goes above and beyond for her clients. She cares deeply and it…read moreshows in her service and thoroughness. Would highly recommend her and her team.

Great Agent - Great Customer Service - Friendly - Knowledgeable - Would highly recommend. Covers…read moreboth my business and personal accounts. Small town agent that looks out for the community and you.

Would like to amend previous review. As Dan personally called to apologize. Will consider using…read moreDan and his team for our future home buying needs.

Dan is a miracle worker! He has saved 2 clients from lenders who were trying to take advantage…read moreright before closing. Dan saved my clients by getting the home re-appraised by local appraisers and closing in 2 weeks. One of the clients had a Jumbo loan and Dan helped them close on their dream home in Lakewood and start a family. I am forever grateful and I hope to refer Dan to clients who choose local lenders from the start versus risking it on for online lenders or out of state lenders who may not understand the local market or have their best interest at heart. Establishing a relationship with a local lender who Is financing your most important investment is the key and I have seen this to be proven over & over after years of experience as a real estate Broker in Dallas.