Great rates, excellent service, offers personable guidance in finding the best auto insurance rates.read more

Jason and his staff do a great job at giving you excellent service that's trustworthy and…read morepersonable. Along with inquiring about multiple different types of insurance, you also get additional info on AAA roadside assistance that helps give you additional discounts. Worth your time to check out.

Axel Jimenez is the best of the best and the cream of the crop when it comes to all types of…read moreinsurance needs. In fact, it goes above and beyond just insurance. He is a wonderful human being and has true compassion for people on a personal level. He is personally invested to help others. His career of being a State Farm Agent is more than just a job title. He is empathetic and knows what people need without them saying it. He is working 24/7 for his policyholders in the aftermath of the devastating storms that have hit central Illinois this week. Despite the fact that he has a wife and children who need him at home, he has stepped up and put in extra time and effort outside of normal business hours in order to personally get his policyholders' lives back on track and recover from the unexpected. I realize it sounds cliché, but he is the epitome of a good neighbor who helps people recover from the unexpected, in addition to everything else that is expected of a State Farm agent. I'm also proud of his time serving our country and putting his life on the line to fight for all Americans who need protection and are unable to do so for themselves. Thank you for your service, Mr. Jimenez. Now, the reason I am sharing this story is.... for the first time in 30+ years I have been a State Farm policyholder, I had to submit my very first fire claim ever. A catastrophe claim at that. Twice in 2 days, I have spoken to him on his personal cellphone outside of normal business hours. If you think about all of the people who have suffered damage from the storms, how many insurance agents are calling their policyholders from their personal cellphones on the weekend? I can tell how many. Not many. In addition to the fact that Axel personally cares about his policyholders, he also cares about human beings on a higher level. He is so kind and giving and compassionate, and I have personally experienced this first hand this weekend. I thank Axel for being a lifesaver and helping me get my life back on track. Please, if you have experienced any type of hardship this week because of the severe weather, and you have received help from your insurance agent, please take a few minutes to recognize them. They deserve it at the very least. Their leaders also need to hear the praise. At the end of the day, this is their job. This is how they make money to support their families. The people who lead these agents need to hear the positive words and praise about their agents who are on the front lines helping people change their lives for the better. I have a feeling these State Farm agents don't get the praise they deserve. Please take a few moments to thank your agent. They need to hear it. Thank you, Axel, for being a blessing to me. You are awesome and I am continually impressed with the level of service you provide. Your direct involvement with my first fire claim has been extremely instrumental in getting me back on track. I thank you for that. Lynn Ludwig

Axel has been awesome but unfortunately, his support staff doesn't promptly return messages.read more

The receptionist blind-transferred me to someone after I called and requested to add someone to my…read morepolicy. This was after she asked for my name and told me she was looking me up. Why lie to me for no reason? Why waste my time?

Great people to deal with during the good times and bad. I would recommend the office to anyone…read morelooking for insurance.

Jim Spachman is NOT, "your" State Farm Agent. He is an agent for State Farm. My insurance rates…read morehave increased because, he failed to represent me on a claim. The other driver was also represented via State Farm. I was clipped by another driver as I started to "veer" over (not crossing the marked lines). It was a construction zone and the other driver had switched over to the turn lane and sped up to pass illegally. He was trying to leapfrog back into my lane. The other driver then tried to leave the scene. I had to pursuit him to get him to pull over. Because I said the word "veer", I was found to be at fault. I called "my agent" (Jim Spachman) to describe what had happened. He told me that there is/was nothing he could do to help. Like a good neighbor? More like the sleazy local bill collector! While someone like myself, that struggles with monthly finances (because of things like insurance rate increases), Jim is off on another fun and sunny vacation. Thanks Jim! Hope you choke!

I worked with Samantha a few weeks ago to inquire about quotes for home and auto. She was extremely…read morehelpful, knowledgeable, and friendly. She responded quickly to my MANY questions. She found us a few ways to cut some items that weren't necessary for our current needs and in addition to State Farm's rates, we are now paying much less than with my previous insurance company. The transition from my old company to State Farm was quick and seemless! After I shopped around with MANY companies to find lower rates, I strongly suggest saving yourself some time and call Jim Spachman's agency for a quote. I highly recommended them, Samantha especially-she was so easy to work with!

When our big insurance company notified us they were increasing our auto rates, we went to another…read morebig agency. Then they increased our homeowners insurance, too and we decided to see what else was out there. Dave came highly recommended from a family member and I'm SO grateful. First, Dave was amazingly easy to work with. We did everything via e-mail due to my work schedule and availability. He was super patient with my very long delays and didn't pester me at all (amazing). Next, he answered my questions quickly and professionally. I ask a lot of questions, so this is also amazing. Last...and best...between our home and auto policies, he's saving us over $1200 this year!!! We added another driver and vehicle and it's still LESS than we were paying with other companies. The coverage is exactly the same. We've already received our new policies and cards in the mail, after less than a week! I can't thank Dave enough. If you're curious about what else is out there, just ask. It doesn't cost you a thing to shop for a better deal, and it may save you a ton!

When I was in a bind and my long time insurance company wouldn't renew my auto policy (through no…read morefault of mine), I frantically looked for another agency and found Rueck Insurance. Dave assured me that he can get me covered through another insurance company (at the eleventh hour!). Six months later, Dave got me reinstated with my old insurance company. Fabulous! Dave's the real deal and I highly recommend his services for your insurance needs. Thanks Dave!

Home insurance company disregarded my payment instructions and refuses to fix their error. If they…read morecan't handle something simple like billing me directly instead of the mortgage company then why would I believe they can handle my insurance? I called twice and was told they would follow my payment instructions. On the third call I'm told that now it's too late and impossible to fix. Like they can't mail me a refund check and bill me as per my instructions. Please.