I have been a tenant for about three years at one of VIP's properties. My experience has been…read moreAMAZING. All my maintenance requests are handled immediately and quickly (which has never happened at any other place I have rented in the Bay Area). The VIP staff, Debbie, Melissa and Ricardo are so friendly and professional; they never make me feel like I'm a nuisance and the service they have given my husband and I has been great. We love having them as our property manager!

We hired VIP to handle our property. They did a good job the first 5 years. However, after placing…read moretheir own staff as tenants in our property, the house became badly rundown. My mistake was that we trusted them and did not do our annual walk through. When we finally did a walk through, we found that a lot more people (10 rather than 4) were living in the house than were on the rental agreement. VIP exploited the fact that we lived out of the area. This added extra stress to the house. When I let VIP know in 2017 that we had the financial means for improvements, since we knew the rent was lower than other rentals in the area, their response was that "your house is old, don't worry about it". I made a business trip specifically to do a walk through and was completely caught off guard by what I found. There were walls built into create an extra bedroom, badly deteriorated paint and carpet, walls falling apart, fans and fire alarms in disrepair, plus a business was run out of a tent in the backyard. We had spent thousands on property improvements, such as kitchen, paint, carpet and bathroom renovations prior to tenants move in. Through our attorney, we had the tenants move out and then we fired VIP. This financial expense was worth every cent, just to get rid of VIP and the tenants. We have since had to spend nearly $50,000 on repairs that had gone "unnoticed" and /or intentionally not done. I would not recommend using VIP *EVER*

Ines is truly a top notch broker and we can't thank her enough for all her hard work and…read morededication! She helped us purchase our first townhouse 8 years ago and we didn't hesitate to call her again when we decided to buy and sell in 2013. She helped us find the perfect singly family home in San Mateo and we really couldn't have done it without her! In such a hot market, we thought we would be house hunting for months and getting outbid many many times. But with her extensive knowledge of the Peninsula neighborhoods, and exceptional negotiating skills, she was able to find us our perfect home within a month and we got the house on our first offer! Writing up an offer on a house is always so nerve wracking and overwhelming, but Ines held our hand every step of the way. She provided expert advice and guidance on writing up a compelling offer as well as spent the extra time to get to know the seller's agent and truly represent us well! Once we bought our new house, we had to sell our townhouse right away, and Ines quickly helped us prepare the townhouse for sale. She gave us expert advice on various improvements we could do to prepare for sale and she even helped us with scheduling the painter, plumber, cleaners, inspections, etc! Townhouses weren't quite selling as quickly as single family homes, but we were able to sell within 2 months. Buying and selling at the same time is not easy (especially with a baby!) and we really couldn't have done it without Ines' expertise, professionalism and commitment. We knew she was working with other clients at the same time, but she always made us feel like we were her #1 priority. Even working around our baby's schedule, she was always so flexible and accommodating. And if we simply had questions or needed advice and guidance, she was always reachable by phone or email.

Ines is awesome! She knows the market inside and out and she definitely knows what buyers want and…read morehow to prepare your house if you're selling. I've bough two properties with her and sold two others over the past 19 years, and I value her judgment and expertise tremendously. When it comes to selling (my most recent experience with her), Ines knows how to set the right listing price, determine what to fix up and how much the work should cost, and bring in the right people to make everything happen. She helped get my house from a long-term rental with lots of deferred maintenance to a showcase, staged home (with a new sewer line, new roof, new fence, new flooring and freshened interior) in just two months - exactly in the time she budgeted :-) I trust her 100% and can't imagine using any other agent!

Bob is a one-of-a-kind real estate agent. His background as an attorney and homebuilder make him…read moreand amazing resource and advocate. He is infinitely patient, has a thorough understanding of the nuances of the market, and every step he takes is to protect his client's interests and drive the best possible outcome. Bob did an amazing job of assessing our Portola Valley home, immediately understood its strengths and areas we needed to address, and put out a beautifully crafted marketing package. The home sold within a month and at a price we were extremely happy with, and he was there until the very end to ensure that the buyers had a fantastic experience moving in. I cannot say enough about his character, expertise, work ethic and willingness to make an extremely difficult process as painless as possible. You will not find a better agent. Period.

We hired Bob Kamangar to sell our home in Los Altos Hills. He was very hands-on throughout the…read moreentire process - from staging and creating beautiful marketing materials to personally handling the realtor tour and open houses. Bob and his father are licensed contractors so he knew exactly how to handle inspections and repairs, and what permits would be required from the Town. They have a vast network of subcontractors so the work was done quickly and efficiently. In addition, his background as a lawyer was extremely helpful during the sales negotiation process. Bob was raised in Los Altos so he has extensive knowledge of the local real estate market and the various public and private school choices - a real plus for out of town buyers!

We're upgrade our bathroom to walking shower. The beautiful materials are reasonable prices, we…read morereceived the order quicker than they're suppose to. We live in the townhome and have a narrow stairways, South Bay Marble technicians showed off their skills excellence to maneuver the big and large piece of marble successfully to the curving stairways, we are very happy with the on time installation, and skillful technicians working in our challenges place. We are highly recommended

Overall the qualities of the material are as expected however installation workmanship was…read moresub-standard and warranty follow up was non-existent. Although we had purchased a new shower head assembly, the installer did not check the dimensions and the result was we were unable to use the desired fixture. Instead of checking dimensions, he installed it at 'standard' height. After 3 months, a leak developed under the new sink. It turns out the installer used plumbers putty instead of the proper parts to address a change from a 1 1/4" to 1 1/2" dimension drain line. The warranty item was called in but response time was in excess of 2 weeks and then there was no confirmation call to set the time of day as was promised. I ended up repairing the leak myself and South Bay refused to even reimburse me for the $5 drain extension. Its the old story of once they have your money, the contractor disappears.

Went to an open house that Neva Mills was hosting. We were treated horribly. And felt strong racism…read morein every fashion. We entered the house and she stormed after us asking "What do you want?". We let it go once. Next we were checking the confusing entrance door and she rammed in shouting once again "What do you want? Why did you open that door?". We saw another another asian family facing similar cold and rude attitude. We were speechless at this behavior. I would highly recommend Intero or any other agency to do a basic ethics test before listing through an agent. Strongly discredit doing business.

It has been a year since we have lived in our home that Neva helped us purchase and we have loved…read moreeveryday of past year living here. I believe we got the home we love because of Neva. It is not easy to purchase a property in Silicon Valley. High Markups and quick decisions buyers need to make due to stiff competition make it very difficult to make and stick with offer and because of this it is extremely important to work with someone you can trust. Neva is smart, patient and has deep knowledge of neighborhoods and real-estate market to help anyone make tough decision of purchasing a home in silicon valley. You can count on Neva to have have your best interests at heart and provide honest feedback on all decisions for buying or selling your home. ThankYou Neva!

We first worked with Maya in March 2015, when she helped us look for our first home to purchase…read more She was referred to us from friends. As first time homebuyers, the real estate transaction process was extremely intimidating. We had no idea what we were doing and what to expect! But, Maya spent so much time with us, taking us to open houses and appointments, pointing out things to look out for. We closed on our first home with Maya that year. Even after the transaction had closed and we were all settled, Maya continued checking in on us and made us feel like she was always an ally and friend. At that point, she did not feel at all like our realtor, she really felt like a family member. During the COVID years, Maya made house visits, dressed up like Mrs. Clause, handing out little gifts to our kids. The kids loved it! When it came to sell our house last year (2022), we knew we wanted to work with Maya again. We met with Maya several times, talked through the work we needed to get done on the house in order to prep it for sale and got to experience what the real estate transaction process was like on the seller's side. In addition, Maya represented us, again, as buyers as we were looking for our replacement home. We've been settled into our dream home for a year now and it wouldn't have been possible without Maya. She is an industry expert, creative, honest, hard-working (I don't know how she has the energy to drive around so much and work with so many clients without dropping the ball, ever!), thoughtful and will always represent your best interest. I'm so excited to hear that Maya has expanded her business and is working with Masha. Although I have not worked with Masha directly, I know Maya only works with the best.

I had a very good time when I was looking for my condo. Maya…read morehelps me a lot. She control every moment of my purchase and give necessary recommendations before and after the closed deal. She is a very professional person and had very successful stories during her long career. Maya spends a lot of hours with me during this process.

I'm surprised to see all these glowing reviews for Anna. She must have some good friends. She's a…read morepit bull and not in a good way. She will only respond until she gets paid. We had a real estate attorney review some documents she insisted that we sign as buyers and it turns out that there was no need to sign them. She also asked for copies of financial statements that even our lender didn't ask for and we learned she shared the information with the selling agent. So much fiduciary responsibility. She's a shark and does not have your best interest in mind. All she cares about is her commission and how fast she can get it. Her tactics are less than honorable and I suspect in some cases, not even legal. Stay away unless you want a headache once you're too far in to turn around. We regret working with her in any capacity.

We are sad to say that we had a very negative experience with Ms. Ow. When you choose someone as…read moreimportant as an agent to sell your home you want an ally - but from almost the first moment, we never felt that with her. To the contrary, we felt like we were always fighting with her or pushing her to fight for us. We've worked with other realtors since then buying and selling two properties, and renting one other, and they were all very positive experiences - no drama, no issues, no hesitation at all to recommend. There was never a doubt that these other realtors were on our side. Not so with Ms. Ow. We were sorely disappointed with her. We had a few issues arise during our selling process and considered pulling our house from the market and/or renting instead of selling. We felt (and feel now in hindsight) that these options would have been better for us but she never seriously considered them. We felt that she just didn't want to deal with our house anymore when it didn't sell as quickly as we had all hoped and just wanted to close any deal she could to be done with it. As we were making important decisions we just never felt that she was truly on our side. Here were our main concerns: a) We interviewed a number of realtors before deciding who to use to list our house. One of the main reasons we went with her is that she told us she limits the number of clients she works with at one time so each client gets lots of attention. This turned out to be inaccurate, at least when we worked with her. She always had multiple clients and seemed unable to figure out how to juggle us all. She apparently thought our house would sell in one weekend. When it didn't she appeared to essentially drop us - on the second weekend she planned to come to neither of the open houses we had scheduled. She begrudgingly agreed to come to one after we reminded her how unfair this lack of attention was. But - REALLY? On weekend TWO we have to convince you, our realtor being paid to sell our home, to even show up to one open house day? b) We felt that she was filtering information and we never quite knew the full picture. We overheard another agent complain to Ms. Ow that she had asked her to be in touch before we accepted any other offers as her client wanted the house badly and so her client could consider making a higher bid. We were never told this by Ms. Ow and apparently Ms. Ow did not do this (something that could have bumped up our price). This agent represented a client Ms. Ow was always dismissive of and didn't think would come through (turns out she was wrong - they ultimately bought our home) so she kept trying to steer us away from them. This cost us a lot of money in the end. c) Communication was awful. We constantly had to beg for information about what was going on. She seemed annoyed when we asked. Sorry to want to know what's going on but this was the first house we ever sold and it was kind of a big deal to us! d) We felt that she was extremely reluctant to negotiate or bid on our behalf. She wanted us to just accept what was offered without going back and forth at all. e) We felt that she was focused on the negatives of our home (any home has them) not the positives (of which there were many). We truly regretted choosing Ms. Ow by the end of our experience. I am glad that others had more positive experiences but one thing I note is that the positive reviews mostly seem to relate to quick transactions. I think when something doesn't move as quickly as she wants she simply moves on to the next one. We would never recommend Ms. Ow to anyone.

Mara is awesome. I've been living an apartment rented from her for four years, and she has always…read morebeen really helpful. She's communicative and always responds to email quickly, which I really appreciate. I decided to write this review because recently I had an issue with parking at the apartment and had to deal with the HOA, and they were extremely uncommunicative and unhelpful for months. But Mara was always on my side and really went the extra mile to help me and get the situation resolved. She was such a hero and I really appreciate that.

Im would've given this Realtor a 5, but given that realtor service is a personal service, no person…read moreis perfect. My grand aunt needed to move to a retirement home close to her medical facility & had to sell her house. We selected Mara Salomon as our listing agent. She does all the standard realtor procedures & more, showed the house a few times, & sold the house in a few weeks. Now about Mara, she doesn't talk too much, she does have very good knowlodge about Real Estate. She is well versed on Real Estate and she can answer any question you ask. She is very honest and she remembers & keeps her promises to you. It is a pleasure to do business with her.