In 2012, we hired Vilmont (VIP) to manage our condo property in San Carlos. For the last 5 years,…read moreLen Moore and his team have meticulously managed our renters, handled repairs, and worked closely with the HOA on any issue related to the condo. Len is painstakingly detailed-oriented and very responsible. Being that we lived out of state, we feel fortunate to have someone like Len manage our property. When we decided to sell our unit last year, we hired Len to be our selling agent. Again, he and his team worked diligently to put our unit on the market, held weekly open houses, and collaborated with us on every decision in the selling process. We would wholeheartedly recommend Vilmont for property management or buying/selling of your property.

I have been a tenant for about three years at one of VIP's properties. My experience has been…read moreAMAZING. All my maintenance requests are handled immediately and quickly (which has never happened at any other place I have rented in the Bay Area). The VIP staff, Debbie, Melissa and Ricardo are so friendly and professional; they never make me feel like I'm a nuisance and the service they have given my husband and I has been great. We love having them as our property manager!

We worked with Brett and Don to find and purchase our new home in Belmont, CA, and we couldn't be…read morehappier! It was truly a pleasure to have them as our realtors, as they were patient, thoughtful, and responsive to our needs and questions. Beyond that, a few things really stood out: 1) Focus on our needs: Beyond budget and level of finish, they really paid attention to our personal likes and dislikes as we walked through open houses, and took those into account with future listings. 2) Thorough disclosure review: For listings we were serious about, Brett and Don thoroughly reviewed disclosures with us, pointed out big issues vs. non-issues, and provided a solid recommendation on whether or not we should place an offer. We were grateful for their expertise and ended up not offering on 2 properties we liked based off their recommendation. 3) Post-purchase renovations: We have no previous experience with renovations, but Brett and Don assured us that they would help us with reasonably priced kitchen and bathroom renovations after our home purchase. This opened the door to more listings, including the one we eventually closed on. While work is still in-progress, we've been happy with the contractor, suppliers, and associated pricing, and can't wait to see the end result!

Don Straub knew the Peninsula market for our 2BR luxury condo in downtown San Carlos in August…read more2026. He priced it accordingly and we received two offers over asking price within six days of listing. Equally important, he took care of all the preparation for the sale and dealt with the prospective buyers' agents fairly and firmly. He was in regular communication with us throughout the process and his staff was efficient in helping us with the title search and closing processes. I would definitely use Don and his associates again.

Joanna was the most AMAZING realtor to help us find our first home 5 yrs ago. She listened to…read moreexactly what we wanted and sent us properties to review almost daily. She even sent out a mailing to home owners to inquire about interest to sell in properties we were interested in! When it came time to make the offer on what ultimately became our home, she went above and beyond and included a token for the seller that she knew would make the offer even more personal. We're almost sure her thoughtfulness is the reason we were successful during the bidding process. We couldn't have asked for a better realtor or person to go through the very stressful process of buying. We were looking for close to a year before we met Joanna, and she helped us find a place that we loved in a matter of months. Thank you, Jo! 5 years later and we're now working together again to sell our home. We're still confident that you're the best in the biz!

Joanna has been amazing throughout my first home buying process. Even after being discouraged by…read morethe bay area/peninsula housing market, Joanna did not give up on me! I remember talking to Joanna about exactly what I wanted long before my purchase and she pretty much found me my dream home! She's really an expert in the area and knows how to navigate her industry. She kept me in the loop and was quick to respond to the many questions I had along the way and connected me with the right individuals throughout the whole process. I truly think that if it wasn't for her dedication, I wouldn't have had the chance to buy my dream home in the bay area at a great price. Thank you so much, Joanna!

Ed and his team is the best property management firm I have ever worked with. Ed is very…read moreknowledgeable and responsive for tenant needs. Jenny the bookkeeper updates everything on time.. I really appreciate the help all these years until I sold my property. I highly recommend this is the best Property management company you could ever found !

Carrick and English, Ed & Jenny My wife and I just recently…read moremoved after renting a home in Half Moon Bay CA. We rented for nineteen years. Our kids grew up there and both kids completed graduate degrees. We absolutely love Half Moon Bay. Carrick and English were our property managers. It takes a lot of work to keep up a house and we had a consistently good experience with Carrick and English. They had a home warranty provider in place, and we were able to deal directly with the warranty company and file claims directly any time of day. The yard work was always kept up, and the lawn maintenance people were very friendly and accommodating. Carrick and English answered emails and texts promptly, sent lease renewal details well in advance, and were transparent about any fee or policy changes. Move-in and move-out inspections felt fair, and I got my full deposit back without any drama. The folks at Carrick and English (Ed and Jenny) were always friendly, responsible and professional. We would highly recommend Carrick and English for your property management needs.

Jack has been my landlord since 2021, when I downsized from a large house on the Foster City lagoon…read moreto my cozy hillside apartment here in Belmont. It was quite an adjustment moving from a wide-water view on the lagoon to a Peninsula view from the Belmont hills, and after living in Foster City for 15 years I wasn't sure if my new location would work for me long-term or if I'd get restless. Now that I've been here for 5 years, I guess I know. Before moving here I'd always lived in single-family dwellings (houses), and have been pleasantly surprised that my concerns about "apartment living" were overblown or unfounded. Yeah, I was a house snob. I give Jack high marks as a landlord, and the property high marks with respect to maintenance & upkeep, landscaping around the property, etc. I've been surprisingly happy and satisfied here. Jack has consistently demonstrated he genuinely cares about the well-being of his tenants. I try to be a "low maintenance" tenant, but I appreciate knowing Jack is there when I need him.

Jack by far his the nicest and most thorough apt complex manager on the planet…read more My little sister was a tenant in one of his buildings but her job transferre her to New York so she had to leave. Jack always fixed everything, being gracious and not forgetting to give back well deserved security deposits. He is amazing at his age. My wife and others think it is his new scooter - which allows him to get outside in the fresh air. Kudos Mr. Jack for being such a cool dude, for biking water dog lake and for keeping your rental properties affordable. God Bless you. Thanks for all you do for all your tenants and their visiting relatives. Regards, Zeke

My partner and I lived in one of the apartments that CRG managed in downtown San Mateo. Ken L…read moreshowed us the unit when it wasn't fully ready but my partner and I immediately wanted to move in. The location was perfect and the right size for us. We even had our own driveway and one car garage. It was near the Main Street but the complex was very quiet and everyone stayed to themself. We stayed there for almost two years and if we could, we would have tried to stay much longer. Thanks Ken for being there from start to finish.

Headline: Ten-year veteran tenant forced out by poor management and cut-off amenitiesI have lived…read morein this complex for a full decade, always paid my rent on time, and treated this apartment like my own home. Unfortunately, the current management under Capital Realty Group (specifically dealing with Ruan) has made it impossible to stay.Pros:If you have an absolute emergency plumbing break, the maintenance crew does respond quickly.Cons:Amenities cut without notice: While I was away recovering from a major surgery, management completely disabled the outdoor water spigot I use to rinse my car (which gets constantly covered in thick dust from their weekly, unscheduled leaf blowers). When I questioned it, they were incredibly argumentative and told me to read my lease. There is absolutely nothing in the lease forbidding water use. As a retired, disabled veteran, losing this access makes basic upkeep incredibly difficult, and they flatly refuse to turn it back on.Massive rent increases with zero upgrades: They are hitting tenants with sharp rent increases (nearly $200 extra on a $2,200 unit) while refusing to update ancient, 20-year-old appliances, outdated countertops, or even provide touch-up paint. They dismiss old, deteriorating items as "normal wear and tear."Difficult communication: Unless it is a catastrophic emergency, getting standard repairs or reasonable accommodations approved by the front office is incredibly difficult. They turn down almost every request.Because they refuse to negotiate a month-to-month transition or restore my water access, I am forced to move out. Renters beware: they do not care about long-term, reliable tenants. They will raise your rent significantly while cutting back on basic property support.

We had such a great experience purchasing our dream house with Kevin's and Kiri's help that we…read moredecided to work with them again to sell our townhouse. Our townhouse was rather dated and needed quite a bit of work to make it appealing and stand out amongst competitions. We work full time, have a young toddler to care for and were about to move to our new home at the time so, we were worried about the effort to manage the whole remodeling. Kevin and Kiri proposed a pragmatic solution and took care of everything from planning, communication, overseeing the remodeling and so much more! This means so much to us because not only that we were able to focus on tasks at hand but also ended up with a gorgeous townhouse. The transformation was stunning! We couldn't believe that it was the same place! Kevin and Kiri communicated frequently to ensure that we were always in the loop. Kevin personally did some of the work himself to save us some money from the remodeling while Kiri directed the staging precisely and wonderfully. They answered our millions of questions day or night throughout the whole process. Their effort paid off when we closed the deal at 12% over the asking price with 5 offers and only 8 days on the market. We set the highest price in the community and highest percent over asking in the downtown townhouses. Kevin and Kiri were always available for us before, during and after closing, providing guidance and support. We couldn't have done it without them. Thank you, Kevin and Kiri!

As an public school educator and first time home buyer, the whole process of looking for a home,…read moreespecially in the Bay Area, is very intimidating. Of all parts of the process, the part I was the most nervous about were the financial options available to me. A work colleague and friend highly recommended I contact Kevin after he helped her create the winning offer that wasn't the highest on her condo. Sure enough, he did it again! Kevin did not make me feel pressured but also helped to explain the process and even made sure that as he learned more about my needs, he would be able to put me in touch with the best lender. It was basically a miracle. We weren't the highest offer, we even had a contingency, but here we are, now living in a home I've dreamed about for a very long time. Keywords that I'd use to describe him: Effective: Kevin found us an off-market property and helped set expectations that this place was going to be sold quickly if/when it hit the market. He then got us in to see the place quickly and we fell in love with it. Local expert: We only looked at a few homes together and some were fixer uppers. We could tell he understood costs and timelines for various renovations. Hard working: We had met just prior to the winter holidays and he wrote my contract on his birthday and then helped ratify the offer two days later on his wife's birthday. Resourceful: Kevin was able to help us qualify for a bigger and better home than expected because he found us a lender that was offering a 3.75% 30 year fixed mortgage when the competition was in the mid 6% range. Would I recommend him to others? Absolutely.

AVR REALTY gets a 5 Star Rating from Me! In January, 2023 San Mateo County experienced Devastating…read moreFloods and Storms that created massive damages County wide. My in-law-unit became flooded and I had to be Evacuated for my own safety! AVR Realty took over as Property Managers last year. When they heard of my situation they took immediate ACTION! They saw to it that I would be put up in Comfortable Accommodations until the work was done to replace the carpets with new Beautiful Laminated Flooring. AVR handled my situation with so much Class and Care! After 13 days, Sally said it's OK to return to my unit. WOWWIE!!! The Floors looked Fantastic! I want to let Sally and Gordon know you saved us from the Darkness of Disaster and saw to it that we would slide back into the Sunlight of a New Day. It feels so GOOD to be back home with a SMILE! Thank You Sally, Gordon and Team! Thank You! Thank You! Thank You AVR REALTY! Best Regards, Dave Loobey

AVR Realty are terrible property managers. They are lazy, incompetent, and worse yet will put your…read moreproperty at risk with their negligence. Firstly, AVR did not market my rental property well to find tenants, I did most of that myself. They put it in the MLS and on Craigslist (I had already listed it on Craigslist). They had no idea where else to market it - and who looks for a rental via the MLS?! No expertise or sense of urgency. I did add'l marketing myself and found tenants for both units MYSELF. They paid my property taxes late - TWICE! The first time they paid the late fee and took responsibility, the second time they refused. They claimed they were not receiving the bill, but then they just forgot about it when they paid all their other managed properties' taxes in Dec and Feb? Wouldn't they have realized mine were due at the SAME TIME as EVERYONE ELSE''s? And when they didn't receive the Dec bill, they made no efforts to correct the issue by the time the Feb installment was due. When issues arose, communicated by either my tenants or myself, they were slow to respond and did not find solutions in a timely manner IF AT ALL. Ex the gardener stopped coming in Sept, the tenants emailed them, of which I was not aware. I later emailed them on Mar 3 wondering why there were no payments being made to the gardener. They still had not had a gardener clean up the property when I fired AVR at end of April, so the landscape was in disarray. When I fired them starting May 2024, I moved all bills to be sent to my address as I took over. I asked about payment history of each company where the property has an account (ie PG&E, the water co, garbage co, etc). PG&E reported that AVR didn't pay the Jan bill for my property, they didn't pay the Feb bill, they paid both in March but then canceled the payment before finally making the payment for Jan and Feb at a later date in Mar. ???!!! The style of all three AVR employees who managed or were involved with my property under their mgmt (incl the owner Ross) was completely reactive, never proactive. And sloooooooowww. It was as if not only did they drop balls all the time, but when you pointed out that there was a ball on the ground, you had to repeat it multiple times before they decided if or when they would do something about it. I cannot give them ZERO STARS, but I would if I could.