Super pleased with Candace in insisting I understand what was going on with my youngest child's…read moretires when I was only half listening. I love that she put my child's safety first and took the time to call me back instead of just sending her on her way

Too busy to be bothered much with repairing a flat tire. I dropped it off in the afternoon and came…read moreto pick it up in the morning. When I asked about putting it back on the vehicle I was told they did not know how long it would be. Like it takes maybe 5 minutes to change the tire. This town needs another tire service. I could have gotten it done faster at the gas station but they would just plug it instead of installing a patch to the inside. Next time I'll go to a local garage. I have stopped in small towns when on a trip before with a slow leak and they jump right on it. Not so much here.

On 2/11/2025, I dropped off my vehicle via tow truck. I showed up and talked with the shop about…read morewhat we felt the issue was with my car and that I had the part. I then received a call that stated I had purchased the wrong part, and they were ordering a new one - Great. The correct part was ordered, which was delayed because of a snow storm. They get the part, and go to put it in, finding that the lower radiator hose was actually not the issue, but it was the upper radiator hose. Ok, great let's fix it. They ordered it and again we waited. A few days passed and no word. I called and asked what was going on. Now, it is not the hoses, but the water pump housing is leaking. So we order that part. We waited. No calls from them, so I called again. Then, I'm told they got the water pump housing in, did another pressure test and there is a leak in the radiator itself. So yes, now we have to order that and get it installed. (Mind you when the first hose was reported to not be the issue I was told it was not installed). Finally my car is ready. I go to pick it up, and I question the first hose being installed still. After a lot of back and forth, I just said forget it and paid for the work. But not one time did they make the effort to call me first, not one time did I know what was going on. Then, I get told they did an oil change - not sure why because I didn't ask for it - and charged me $132 for an oil change, which I could have had done up the street for $54. Then I am told there is no gas in the car and that the battery is weak. I said I never had issues with the battery before I came. Well after coming home and my car sitting for one day, we have to replace the battery. As we replace it, we see that is was obviously not the battery we had and was one that someone attempted to cover up that they had done some battery work. Funny thing is I knew something had been done because all of my setting in my car were gone. They had my car for 1 month, I paid over $2400 to get it back, not including the 4 weeks of rental, and now a $200 battery. The lack of accountability is astonishing because I said something about the lack of communication and it was brushed off. Their billboard says Small Town Feel Big time service or something like that. Negative. A small town company should have much better service, they are not that busy that a call to me wasn't made. So they may be good at doing something quick, but most shops are going to run that pressure test prior to replacing anything and not just replace part after part after part. I called another shop and was advised that when the pressure test is done it gives the indication of where all leaks are, not just one at a time. So was this done to inflate my bill? Who knows. I do know I won't be back and I will use the best part of living in a small town - everyone will know everything. Price gouging, lack of customer service, switching out batteries, just not a good look. BBB and licensing bureau will be notified.

If I could give the owners and staff at Calibrated Auto and Diesel Repair a 100 star rating I so…read morewould. My uncle and I were there Wednesday, May 31, 2023. We had just traveled from Kansas to North Carolina which was a good 16 hours of driving. That was when we discovered that our brakes on my uncles' Ford Edge were going out. Being from out of town and not knowing where to go when you are having car problems can be very nerve wracking. But, heard about Calibrated Auto and gave them a call. One of the sweetest gals I have ever met answered the phone that morning and had us come in right then. After visiting with Kathy and explaining our situation she went straight back to the guys in the back and they pulled the car in right then. She had offered to take us back to the hotel that we had stayed in the night before but we had already checked out. And at that revelation, Kathy offered up her OWN CAR to use if we needed to go somewhere. Who does that?! Especially to a complete stranger!! We stayed and visited with Kathy the entire time and never felt like we were in the way or a bother! After a good solid 3 hours, they had us up and running again! The entire crew there will never know how appreciative my uncle and I are for getting us in at the last minute and making us feel so welcome and allowing us to get back home safe. *I hope you all enjoyed the donuts!*

Quick, stayed ..late. have family, coming,!!! 6 sters !!Star, went back all service's…read moregreat..very friendly.. Family Business.

They have done great work on several of our vehicles! Very friendly staff as well. They were very…read moreaccommodating and they were to fit me in to their schedule so that I can get back up on the road.

installed a defective ac compressor and all in all didnt get my car fixed neglected to replace…read morecondensor which had a hole

I wouldn't recommend for more complicated repairs. The mechanic told us the problem and simply said…read more"I just don't want to do it". Wish I didn't waste the $75 diagnostic fee.

Mr. Farmer is an awesome mechanic and updates himself to the newer cars and computer systems. He…read morehas been in business for 42 years and I will say he is very reasonably priced and does wonderful work.

The dealership may be good but the mechanic who worked on my wife's car SUCKS Took it in for a…read morerecall for rear bolt got it back. Found left caliber hanger still on vehicle. A month later called cause making noise come to find out the mechanic never tightened the BRAKE caliber bolt, so it came loose which caused damage to rim. I would not take anything to be worked on to this dealership.

The service department was great. Tara ( front desk) squeezed me in at the end of the day because…read morethey had had a cancellation and got me set up right away. Tyler and Steven diagnosed the problem and fixed it so that I could still drive to Blowing Rock this weekend and be safe in my vehicle. Tyler especially spent extra time explaining what had happened and seemed concerned that everything worked well. Thank you very much service dept! We will be back!