Horrible experience! Basically, I took my business elsewhere and I have been getting railroaded by…read morethis Corporate Bully ever since. I received yet another replacement truck because every other month the trucks I had were having issues. Last vehicle had significant noticeable damage. Most noticeably was damage to the roof which my crew took pics of. Upon return, the manager came out and specifically looked for hail damage TO THE ROOF OF THE TRUCK that he claims was not there. They could not provide any pics showing that the already damaged truck DID NOT have prior hail damage. I escalated the matter to a regional manager who agreed to absolve some of the charges. Of the remaining balance due by myself, another thousand would be credited as I made a thousand dollar deposit. Manager told me he wud put in system and claims dept will reach out to arrange payment of my remaining balance ($1100). When claims reached out via email they still had the balance wrong as there was no credit for my $1k deposit. I advised and copied the regional manager on the email (who never responded). Instead of exercising due diligence and following up with leadership, they instead submitted a back door fraudulent insurance claim for more than double the amount I owed. No business ethics at all...shady to say the least. To add insult to injury, they already had claims out against the truck for previous damage that they never got repaired. Take ur business to Ryder.

Dear Sirs: I am…read morewriting to tell you about our recent rental with Enterprise in Bridgeton (Earth City), MO. During our rental of a moving box truck, we had a flat tire on the highway (two states away from Missouri). After calling Josh at the Earth City, MO office, he immediately gave me the number for road side assistance. The operator with Enterprise found a tow truck for us. Our truck was taken to an overnight facility and then towed to a Firestone Tire repair location the following morning.. Thru out the two days that we had the vehicle, we were called several times from Enterprise to insure that everything was okay. The Enterprise staff at the Earth City location, were SO NICE! I felt like we were family and they wanted to make sure that we were doing okay. They were so apologetic for trouble with the tire and they wanted to make sure that we knew that no towing or repair charges would have to be paid by us ( a huge relief!). Josh, the contact person at the Earth City location with whom I initially made the reservation and the subsequent emergency call; Darlene who worked with Josh and Carlos, the Supervisor of the St Louis Enterprise rentals (314-319-7352), all repeatedly called me to reassure me that all would be taken care of and they wanted to make sure that I was satisfied with the Rental. They were all FABULOUS!! Honestly, this was the first time that I have used Enterprise truck rental for a move because we normally use U-Haul or Budget, but, Enterprise gave us a much better deal on the cost AND, then, after this rental experience, we will be using them again. Truly, a wonderful experience! THANK YOU!!! Anna Boulware Rental Agreement 16L9FH

Penske is an incredibly easy choice to make when moving out of state. The trucks are in great…read morecondition and check in and check out is super easy. The folks here were our drop-off location moving to St. Louis. They've got some really cute dogs on site and the staff are really nice. If we ever need another truck we'll be back. This particular location also has all kind of equipment available for rent if you're working on any projects at home or on a job site.

From the owner: Save Up To 20% When You Reserve Online Today!read more

Elise Ryan has helped me for the past five years getting refrigerated trucks. When there are…read moreshortages in sizes I need, she finds me different options. Extremely reliable, very professional. Not sure if she's the boss here or not. But she should be.

Always fast, and has great customer service! Elise is awesome!! Would definitely recommend this…read morelocation

Very reliable. Have not had any issues other than a truck that slightly leaked. But they took…read morecare of it by offering us extra pads. Have used this location three times. Friendly, helpful staff. If the truck is returned in good condition, that is how it is noted.

Rented a truck from Fairview Heights location. Next morning the truck wouldn't start. When we…read morecalled to ask for help, the fella who answered spent a great deal of energy trying NOT to help. and finally said he had no one available to get the truck started. When I protested he hung up on me! I called back. He said to call their 800 number. Called the 800 number and they told me to call the local rental place. Called the local place back and the same incredibly unhelpful person said they had no one who could help us--even though we were only 1 mile away from their office! Finally, a few hours later they sent someone over to try to start the truck. Now we'll have to try to actually keep them from charging us for a truck that never did start! WORST CUSTOMER SERVICE EVER.

Supposed to pick up truck at 8 AM. No-ones here... Cant start our move. PreScheduled pickup. Hours…read moresay 8 AM to 5 PM. I wanna write 8ish? Its a Tuesday, guy arrived and apologized around 8:15. Very pleasant.

Enterprise is normally a very accommodating rental company whose willingness to provide door to…read moredoor service is extremely convenient. However, on this visit I made an appointment to pick up the car, or so I thought. This apparently became "walk-in" service resulting in a lengthy wait in the crowded lobby with all my luggage while a car was located and made available. While I would expect this from a true unannounced walk-in, I was disappointed that my attempt to reserve a car two days earlier didn't seem to make a difference. The vehicle available was slightly larger than the compact I had requested, but they agreed to the compact rate. The reservation was also not at the government rate I had requested but when I pointed this out it was also remedied. The vehicle was a recent model and in good condition, but after driving it for a few hours with the windows closed it became obvious it had recently been used by a customer to haul a dog. The smell was powerful and the dog hair underneath the seats and floor mats confirmed the source. A liberal spraying of Febreeze and a few hours with the windows opened did help, but after a week with the car it was still noticeable. I would have been embarrassed had I needed to use the car to transport professional colleagues. I considered this acceptable for my use but next time will take a closer look (and sniff test). Anytime a dog has been in a car for a long period it will require a thorough and painstaking vacuuming to get all the fine hair up. I can understand how this might be missed given the rapid turnover of these cars. Otherwise the staff were courteous and knowledgeable. The location was very busy and the full staff worked together quickly and effectively. I would rent from this location again and would recommend it. I would attempt to be more clear with my request to have the car ready at the appointed time rather than accept the walk-in service model.

FRUSTRATED with Enterprise policy regarding time charges and then credit! If you don't return the…read morecar in business hours and drop it overnite, you are not charged for extra hours or even a half-day - you are charged for a full day! Doesn't seem right. That "surprise" arrived via email the next day. A call to the Branch resulted in a great conversation with their team member who promised to credit half a day back - Fair. Tomorrow will be 2 WEEKS since that promise. I'm told that it takes a few days for a credit to go through. In this day of instant system transactions, 2 weeks is unacceptable. I voucher my expenses and will now pay their bill before I am reimbursed... Otherwise - Love their local cars, team, aggressive people and follow-up. I will rent from Enterprise next time, but FIX YOUR SYSTEM & PROCESSES!

Internet speeds are fast but the service is excellent. So glad to be done with Charter! Price is…read moreright too.