Edgecliff Services

Horrible experience! Basically, I took my business elsewhere and I have been getting railroaded by…read morethis Corporate Bully ever since. I received yet another replacement truck because every other month the trucks I had were having issues. Last vehicle had significant noticeable damage. Most noticeably was damage to the roof which my crew took pics of. Upon return, the manager came out and specifically looked for hail damage TO THE ROOF OF THE TRUCK that he claims was not there. They could not provide any pics showing that the already damaged truck DID NOT have prior hail damage. I escalated the matter to a regional manager who agreed to absolve some of the charges. Of the remaining balance due by myself, another thousand would be credited as I made a thousand dollar deposit. Manager told me he wud put in system and claims dept will reach out to arrange payment of my remaining balance ($1100). When claims reached out via email they still had the balance wrong as there was no credit for my $1k deposit. I advised and copied the regional manager on the email (who never responded). Instead of exercising due diligence and following up with leadership, they instead submitted a back door fraudulent insurance claim for more than double the amount I owed. No business ethics at all...shady to say the least. To add insult to injury, they already had claims out against the truck for previous damage that they never got repaired. Take ur business to Ryder.

Dear Sirs: I am…read morewriting to tell you about our recent rental with Enterprise in Bridgeton (Earth City), MO. During our rental of a moving box truck, we had a flat tire on the highway (two states away from Missouri). After calling Josh at the Earth City, MO office, he immediately gave me the number for road side assistance. The operator with Enterprise found a tow truck for us. Our truck was taken to an overnight facility and then towed to a Firestone Tire repair location the following morning.. Thru out the two days that we had the vehicle, we were called several times from Enterprise to insure that everything was okay. The Enterprise staff at the Earth City location, were SO NICE! I felt like we were family and they wanted to make sure that we were doing okay. They were so apologetic for trouble with the tire and they wanted to make sure that we knew that no towing or repair charges would have to be paid by us ( a huge relief!). Josh, the contact person at the Earth City location with whom I initially made the reservation and the subsequent emergency call; Darlene who worked with Josh and Carlos, the Supervisor of the St Louis Enterprise rentals (314-319-7352), all repeatedly called me to reassure me that all would be taken care of and they wanted to make sure that I was satisfied with the Rental. They were all FABULOUS!! Honestly, this was the first time that I have used Enterprise truck rental for a move because we normally use U-Haul or Budget, but, Enterprise gave us a much better deal on the cost AND, then, after this rental experience, we will be using them again. Truly, a wonderful experience! THANK YOU!!! Anna Boulware Rental Agreement 16L9FH

Penske Truck Rental

Penske is an incredibly easy choice to make when moving out of state. The trucks are in great…read morecondition and check in and check out is super easy. The folks here were our drop-off location moving to St. Louis. They've got some really cute dogs on site and the staff are really nice. If we ever need another truck we'll be back. This particular location also has all kind of equipment available for rent if you're working on any projects at home or on a job site.

From the owner: Save Up To 20% When You Reserve Online Today!read more

Ryder Truck Rental

Elise Ryan has helped me for the past five years getting refrigerated trucks. When there are…read moreshortages in sizes I need, she finds me different options. Extremely reliable, very professional. Not sure if she's the boss here or not. But she should be.

Always fast, and has great customer service! Elise is awesome!! Would definitely recommend this…read morelocation

Penske Truck Rental

Very reliable. Have not had any issues other than a truck that slightly leaked. But they took…read morecare of it by offering us extra pads. Have used this location three times. Friendly, helpful staff. If the truck is returned in good condition, that is how it is noted.

Rented a truck from Fairview Heights location. Next morning the truck wouldn't start. When we…read morecalled to ask for help, the fella who answered spent a great deal of energy trying NOT to help. and finally said he had no one available to get the truck started. When I protested he hung up on me! I called back. He said to call their 800 number. Called the 800 number and they told me to call the local rental place. Called the local place back and the same incredibly unhelpful person said they had no one who could help us--even though we were only 1 mile away from their office! Finally, a few hours later they sent someone over to try to start the truck. Now we'll have to try to actually keep them from charging us for a truck that never did start! WORST CUSTOMER SERVICE EVER.

U-Haul Neighborhood Dealer

Supposed to pick up truck at 8 AM. No-ones here... Cant start our move. PreScheduled pickup. Hours…read moresay 8 AM to 5 PM. I wanna write 8ish? Its a Tuesday, guy arrived and apologized around 8:15. Very pleasant.

Enterprise Truck Rental

Enterprise is normally a very accommodating rental company whose willingness to provide door to…read moredoor service is extremely convenient. However, on this visit I made an appointment to pick up the car, or so I thought. This apparently became "walk-in" service resulting in a lengthy wait in the crowded lobby with all my luggage while a car was located and made available. While I would expect this from a true unannounced walk-in, I was disappointed that my attempt to reserve a car two days earlier didn't seem to make a difference. The vehicle available was slightly larger than the compact I had requested, but they agreed to the compact rate. The reservation was also not at the government rate I had requested but when I pointed this out it was also remedied. The vehicle was a recent model and in good condition, but after driving it for a few hours with the windows closed it became obvious it had recently been used by a customer to haul a dog. The smell was powerful and the dog hair underneath the seats and floor mats confirmed the source. A liberal spraying of Febreeze and a few hours with the windows opened did help, but after a week with the car it was still noticeable. I would have been embarrassed had I needed to use the car to transport professional colleagues. I considered this acceptable for my use but next time will take a closer look (and sniff test). Anytime a dog has been in a car for a long period it will require a thorough and painstaking vacuuming to get all the fine hair up. I can understand how this might be missed given the rapid turnover of these cars. Otherwise the staff were courteous and knowledgeable. The location was very busy and the full staff worked together quickly and effectively. I would rent from this location again and would recommend it. I would attempt to be more clear with my request to have the car ready at the appointed time rather than accept the walk-in service model.

FRUSTRATED with Enterprise policy regarding time charges and then credit! If you don't return the…read morecar in business hours and drop it overnite, you are not charged for extra hours or even a half-day - you are charged for a full day! Doesn't seem right. That "surprise" arrived via email the next day. A call to the Branch resulted in a great conversation with their team member who promised to credit half a day back - Fair. Tomorrow will be 2 WEEKS since that promise. I'm told that it takes a few days for a credit to go through. In this day of instant system transactions, 2 weeks is unacceptable. I voucher my expenses and will now pay their bill before I am reimbursed... Otherwise - Love their local cars, team, aggressive people and follow-up. I will rent from Enterprise next time, but FIX YOUR SYSTEM & PROCESSES!

Highland Communication Services

Internet speeds are fast but the service is excellent. So glad to be done with Charter! Price is…read moreright too.

Keith's Automotive Center

4.3

(6 reviews)

This was the only one in Highland, IL. That would come out and jump start my car. Keith's…read moreAutomotive got us in immediately replaced the battery and we was on are way, at reasonable price. THANK YOU I would highly recommend KEITHS AUTOMOTIVE.

I have a volvo so it is hard to find a shop to work on it. Not only did Keith's get me right in,…read morebut fixed it and was able to use my extended warranty to save me money. They are FANTASTIC!

ADR Highland

4.3

(6 reviews)

Best. Place. Ever…read more We broke down on a Saturday. They towed us here and are currently taking a look at our car even though they could've told us to wait until Monday. Never had a better experience with a mechanic.

On my way to California, my RV broke down. Not only did ADR send a tow truck to me in record time,…read morethey allowed my father-in-law and I to plug-in for the evening until they could get to it. The entire staff was helpful, friendly, let me bring my dogs inside in the air-conditioning, and showed genuine concern for our well-being. The owner's daughter even brought us lunch! My RV was finished well within a reasonable time frame for the age and condition of the vehicle; the mechanics were incredible. No one likes to get a car/truck/RV repair bill but every penny here was well worth it.

Neal's Plumbing

4.2

(17 reviews)

Simply the best! Offers military discounts and does great work!! Installed an anode rod without…read moreissues and unlike some other companies with stripes. This is our "go to" service...they will take care of you and ensure your issues are resolved without breaking the bank.

We asked for an estimate on installation of a water softener and an RO system. Turns out a water…read moresoftener is not possible with our setup but RO system is. After a week, never received an estimate. Contacted the office via email and called the plumber who came for the estimate, leaving a voice message. Crickets. If you don't want the work just say so, don't waste my time.

AAA Repair & Services

(3 reviews)

In the middle of a roadtrip our radiator busted. Luckily we stopped at autozone and ran into a…read moremechanic from here. He got us fixed up and back on the road in less than two hours!! Great service and people.

We had a screw in our tire on the way home from our road trip. It was Easter Sunday and we knew it…read morewould be difficult to find someone open. Luckily Jason answered and told us to come on in and that he would help us get home! His place is easy to find and service was quick and we were back on the road in less than an hour! Highly recommend bringing your business to Jason!

Steele Plumbing

(6 reviews)

This was the first time I used Steele Plumbing. Working with a local small business is so much…read morenicer than the larger companies. He responded quickly. My sump pump had gone out during a very rainy few days. He didn't mess around. I told him I wanted to upgrade the system. A day or so later (due to my schedule) he changed it out within an hour! I highly recommend A.J. He is kind, polite, honest, and professional! Thank you!

AJ has helped us with a few issues. He finds time for you even when he doesn't really have time…read more I will always call Steele Plumbing first!

Daiber Towing

4.2

(5 reviews)

While it may take some time to get your car into the garage, I have always been treated fairly and…read moretheir prices are reasonable. Would recommned them anyday!

I wouldn't send my dog to this place. Not a full month after I got the car the air conditioner went…read moreout and they said they are not at fault and I didn't even have the car six months and the transmission started going out. they love using the one technique when trying to contact you so they can say you're at fault for no communication and the fact that they had me at 15,000 and the best I could get me a 2011 I know my credit was not good but it's better than that.

A Plus Plumbing & Drain Cleaning

(5 reviews)

Called A+ yesterday for a clog issue, they were out within 24 hours & had it cleared! Fair prices &…read morethe service tech Lafe was very helpful & considerate, cleaned up after himself and was informative. Thanks A+ Plumbing!

Joe and his crew were professional. We had them repair a sewer line. They were quick to respond and…read morereasonable in price. Within 24 hours of being providing an estimate they had a utility locator to our house and a crew digging and repairing the line. The price quoted was reasonable when compared to other local companies.

Diversified Services

Diversified Services of Highland (Phone 618-754-5106) really made my day today…read more Their crew came out and within 3 hours had solved my drainage problems. My downspouts front and back all looked like fountains with every rain, and it was obvious the drains were not working properly. The water was all dumping next to the house foundation...not good and can be a huge problem if not resolved. The crew rectified the problem by digging 6" trenches and adding pipes and pop up drains where necessary as well as removing 2 large bushes that were a part of the drainage problem. A fantastic and very professional job. I would highly recommend them if you have drainage issues. They will come out, review the landscape and offer solutions and furnish an estimate. So happy to have found them!

Great quality work and good value! Also explained the process to me beforehand! Will definitely…read morekeep utilizing their services!

Tripps Plumbing

Professional plumber. Quality work. Honest. Years of experience. Well-groomed, clean cut…read more Retired military.

From the owner: Small veteran owned business Licensed, bonded, & Insuredread more

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