The only reason I'm giving this 1 star is because their website is not helpful at all. Half the time the links don't work and the information on there is often limited. The biggest omission from their site and the individual properties is that many of them in the DMV are income restricted but it isn't listed there anywhere on the site. I guess you can assume that from the price of many but there are some properties that are expensive for someone that is on section 8.
The onsite property people have all been very nice and pleasant which is why this isn't about them and if you are on section 8 or are eligible for income restricted housing, I would by all means advocate reaching out to the individual properties but the main management office wasn't really helpful as they directed me back to the website which wasn't really helpful. I asked simple information that the management office should've been able to provide like "Are all of your properties income restricted?" Most of the people I talked to didn't understand what income restricted meant but maybe that's because they just always refer to it as section 8. Another question, "Can you tell me which properties aren't income restricted?" I was referred back to the website where you can't find that information either.
As a property management company you should be very familiar with the product you're providing and how you're providing it. The webpage is terrible and someone should on a daily basis check it to make sure it is working properly. There should also be a review of the information that is on your site and what's missing. The fact that these properties are income restricted is very important in this area because it is filled with people from all income brackets looking for property at all times. Making it easy for people to navigate to and through your site is key.
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