Effing horrible. Messed up my mother's birthday gift. Ordered the balloon flower and chocolate truffle set. Only received a lonely effing flower in a vase. Then tried to tell me some bs like they didn't have the chocolates well if you didn't have them you could have called the customer which is me!!!!! Then lied and said my phone number wasn't on there when surely their customer service called me about the issue !!!!!! Then said well it had a balloon . Like that made up for the whole order being effed up? Then didn't even receive the balloon but told me about it like it would make it better In the retail industry especially floristry and gifts everyone knows if you are out of stock on a flower order call the customer. Or provide a complimentary gift of equal price. You effed up my mother's bday gift so now I have to buy something else in place of this BS. WILL NOT ORDER HERE AGAIN. AND u can take that attitude and go play in traffic . If it was your mom's gift being effed up you would feel some way about it as well. read more

Don't ever order from here! Beware. They delivered dead flowers to my mom and when I attempted to contact them to let them know they completely ignored me. No way I'd ever recommend this business to anyone. read more

Hi, I'm extremely disappointed with the experience I've had with your Cedar Hill location. The flower arrangement delivered to my sister looked sparse and unbalanced on one side, so I called and shared a photo. The person who answered was unprofessional, placing me on hold while I was speaking to her without any notice. I asked to speak with the manager, who later called me, and we agreed that a new set of flowers would be delivered for my sister to add to her existing bouquet. I made it very clear I did not want the original bouquet taken away, as that would be disruptive and embarrassing at her workplace. Despite this, the delivery staff removed the arrangement, causing confusion and embarrassment for my sister, with coworkers commenting that the store must be "cheap" for taking them back. I can't express how upsetting this was. I'm in California--otherwise I would've come in person to resolve this. This was a special gesture that has turned into a stressful experience. I hope you will take steps to address this and train your staff on proper customer service. My sister had to trim and rearrange the redelivered flowers herself to improve the presentation. It's disappointing that she had to do this, as her arrangement ended up looking better than what was originally delivered by your staff. Sincerely, Suzanne read more

Edible Arrangements - My sister had to trim/rearrange the flowers herself , It's disappointing that she had to do this, looks better then original . - Florists Near Me - Cedar Hill, Texas

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I placed an online order this morning around 8am to have a birthday gift delivered to a friend of mine. She received it by 12ish in the afternoon and loved it! The fruit arrangement was beautiful and fresh and the flowers were in excellent condition. Money well spent for the quality and speed of everything. I was nervous reading some of the other reviews but everything came out perfect I would definitely recommend! read more

Edible Arrangements - The Best Birthday Month Flowers & Fruit Deluxe - Florists Near Me - Cedar Hill, Texas

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Received arrangement as a birthday gift Fruit was not edible, only the pineapple everything else is hard, not sweet I guess maybe not ripe You would think they check fruit quality but I'm guessing they don't read more

Edible Arrangements - Florists Near Me - Cedar Hill, Texas

Horrible, they said they attempted to deliver and no one was home, when in fact there was plenty of people at the house at all times besides the point. I call to ask if I am able to pick up at the location instead they put me in hold for 5 minutes they proceed to say yes. I get here not 30-40min later and they say they can't give it to me because the driver is not back and they wouldn't know when they would be back. I ask for a replacement and they said they can't because of the specialized card. Horrible experience, horrible attitude they should learn how to respond or resolve it they just kept backtracking what they were say. Please learn better customer service. read more

Locations matter. I've often had great experiences sending and receiving arrangements from locations in Fort Worth and surrounding cities up North. A group of friends sent me a thoughtful arrangement to celebrate my retirement. It came from this store in Cedar Hill. I feel I should give any store every opportunity to right or repair poor service or product. After no answer from the store, I contacted the corporate office Friday. I advised them that I received an arrangement full of crunchy pineapples, stale and out-of-season fruits, no juice or freshness, old bananas and just an INEDIBLE ARRANGEMENT. The horrible part is that I didn't want to complain to the very people that sent me the gift. I thought I could simply talk with the store and resolve this. The corporate office advised me: "Each of our stores are individually owned and operated, so we allow them the opportunity to resolve all issues directly." Well, it is almost a week later now with no attempt to resolve the issue. I realize that some places will just count on us just letting it go. I will not. Even though it's not my money, someone who cares about me spent their hard-earned money and should have gotten what they paid for. I do NOT recommend using this store. read more

Edible Arrangements - Crunchy pineapples??? What is that? - Florists Near Me - Cedar Hill, Texas

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This is the worst place to order from.I purchased the Valentines platter as seen on tv.I am sorry but it looked nothing like it.I ordered a bear and 2 balloons. With it. a lady shows up in her personal vehicle after I called and asked where was my order with no balloons and she didnt speak English.but I digress.I called the store to speak to Mgr and was told she was to busy to talk.Realy?This is how you treat someone who just spent $95 on crap I wouldn't give a dog.just look at the pics they speak for themselves .Save your money visit the store in Mansfield very professional franchise.Cedarhill is S_ _T !!! read more

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Absolutely loved finding out that Edible Arrangements has Fruit and Vegetable smoothies! And they are absolutely delicious! I went to Edible Arrangements on National Smoothie day, so all of their smoothies were 99 cents and they had free popsicles! I got their pineapple and kale smoothie, which was so refreshing and only tasted like pineapple. Normally their smoothies range from $3-$5, so not a bad price. The popsicles are new and they were testing them to see how customers liked them. I tried their strawberry and froyo popsicle dipped in chocolate with almonds and coconut on top! Wow! So amazing! I definitely plan to go back here for a smoothie! It is good to know that Edible Arrangements has more than just arrangements--but smoothie and popsicles too!!! read more

Edible Arrangements - Yummy pineapple and kale smoothie and strawberry froyo popsicle with chocolate, coconut, and almonds - Florists Near Me - Cedar Hill, Texas

Horrible Company... I placed an order and I have yet to receive it... I have called over 40 times to corporate, well if there is such a thing because I never spoke to anyone... I emailed and called several locations, still NO HELP NEVER ORDER ANYTHING FROM THEM... read more

I will NEVER deal with this business again! I placed an order days in advance and the order was not delivered at all! I called 3 times the day of my delivery all 3 times I was assured that my arrangement was being made and that my order was next to be delivered! By 8:30PM my order was still not delivered, and when contacting the store for the 4th time that day, riding their ass about my order they were closed, yet the online order status said "out for delivery " the night past no delivery, no one even called to let me know it would not be delivered!!! So very unprofessional!! I contacted the store first thing when they opened as you can imagine I was FRUSTRATED! They told me my order would be prioritized and could not explain why my order was not delivered on the requested date. They FINALLY Delivered the order late afternoon an entire day later and get this forgot the balloon!! By this point I'm pissed call up to the store and the lady hangs up on me! Save yourself the embarrassment of your order not being delivered! This location is trash! Customer service is not a priority!!! I should have read the reviews prior to using this location- looks like I'm not the only one that did not get their delivery!!! And it's a joke that RON the business owners only comments on good reviews! read more

Sorry for posting late. Able to return for Valentine's day 2/14/19. They had deals right up my alley. I got $5.99 chocolate covered strawberries in a cone and fruit cup for my husband. Totalling 11.98 and tax. Perfect for me. I don't have much money but like to get nice and thoughtful gifts. Thank you to the owners for making this available. Not sure if this is always available or just because of the holiday but definitely making plans on going again , something new always available and worth a visit. Unable to get pictures this trip. Check 'em out read more

Edible Arrangements - Yummy for his tummy - Florists Near Me - Cedar Hill, Texas

I ordered an arrangement for delivery on 7/3/21. I received an email saying it was delivered and a bill on credit card. Today, I received a call the intended recipient thanking me for the lovely gift. It arrived last night (7/26/21) I always wondered why I never revived a thank you, now I know; it was never received. Local store NEVER answers phone. I called corporate and they were rude and ZERO help. they said "Do you know you called corporate?" They obviously have no minimum standards to hire customer service people. I WILL NEVER BE USING THIS COMPANY AGAIN read more

As many of the reviews said, they didn't deliver as promised even after charging an additional $20 for delivery. This was for a graduation party so I don't need it a day, week or month late. I will be asking for a full refund. Smh. read more

What a great experience! This was my first time ordering from this location, and it won't be my last! When I say the edible arrangement team came thru for ya girl...brownie points all day! I had an order that was already scheduled to be delivered and realized that I had mixed up my dates. It was already after 1 pm and both drivers were already out for the day. I really needed to have this order delivered today for a special birthday surprise. Lo and behold, Miss Mya, one of the workers, took care of me despite my last-minute oopsy and made it happen! My order was delivered in a timely fashion and I was even sent a picture of the sexy merchandise! ;) Thank you so much to this team for putting smiles on more than one face today! Looking forward to the next order... read more

My order was never delivered and when I called the next day, they lied and said it was, and refused to refund. Manager also hung up on me twice. Never order from edible arrangements, especially this location. Horrible experience, and management. read more

Apparently no one works here anymore. I ordered online and received a confirmation that an order was placed. It was not delivered and when I tried to contact the store, no one answers the phone. I also tried to get a hold of the 877 number online number and have been on hold for 20 minutes so far. I have yet to talk to a human. I will never use this company again. read more

Awful. Gave me apples when I ordered strawberries and just looked lazy. Called the store and had a take it or leave it attitude. They didn't remember putting my order together. No accountability. "Well I'm giving u 6 strawberries delivered tomorrow". Today is my anniversary not tomorrow. Awful. Don't use if you want quality delicious food. read more

The service was wonderful the fruit was fresh my daughter and I came in to order a Father's Day gift for my husband and was so impressed with all the selections and the prices along with the discounts that was available I love this location you should come if you ever need some Edible Arrangement fruit this is the place everybody is always so nice. read more

Edible Arrangements - Best place ever!!! - Florists Near Me - Cedar Hill, Texas

Come just in time and my mother loved it thanks.

I am so happy I walked in and discovered they now sell sample sizes if their items. The salted caramel apple slices and strawberry orange smoothie are delicious. read more

This was a great choice for our daughter's 18th Birthday instead of a cake since she is vegan. She loved it! Especially the chocolate dipped pineapple which was delicious. She had always wanted an Edible Arrangement and it was so fun surprising her with this special treat. read more

Terrible service. This is my first time ordering through edible arrangements but thought I'd give it a try. Ordered chocolate dipped strawberries for my wife for Valentine's day to get delivered to her work. They never got delivered and there was never an update on website except "location recieved my order". It's now the 15th, the local Cedar hill location that recieved my order is not answering phone calls even though they are open for business and it goes to a voice mail that has not been setup so cann9lrave message. Called the 800 number to talk to someone, put in my order # and was placed on hold for 30+ minutes before I just hung up. Still nothing has been resolved, don't know what happened to my order and why it didn't get delivered. read more

Worst place ever!!! I called early morning, after calling 12 times they FINALLY answered, and asked them to deliver after 1 pm. Paid almost $100 for an edible arrangement delivery, they never called to ask for delivery instructions if not available. Checked status online and states delivery unsuccessful. I called the store told me they would not be delivering any more for the day at 3 pm, and could deliver the following day.... UMMM WHAT??? read more

My husband loved the arrangement of fruit and balloons!

I've ordered from Edible Arrangements many times, and this location is the first one that I've had a bad experience with. The staff is rude including the manager Emily. They barely answer the phone, no voicemail just a message that says the mailbox is full. One of the guys that answered the phone hung up on me when I asked to speak to a manager. I placed an online sympathy order the day before and I've been trying to check the status of the order only for them tell me that residential orders are last. My order should be treated as a priority and a you shouldn't deliver a sympathy order late after business hours. I have no idea when my order will arrive to the recipient. I'm really concerned with the arrangement, considering the staff isn't professional only God knows what's going on in the kitchen. Should've sent flowers. I will be contacting corporate as Emily suggested and said that I will get the same experience she provided! read more

I brought this item for my husband's 1st father's day gift. I had it delivered to his job and he was shocked. Totally caught him by surprised. He loves to grill and cooking is his passion so when I saw the miniature grill I knew that was the gift for him. This was his 1st time with your company and I'm sure it will not be the last time we will use your products. It was delivered to his job in a timely manner. I'm so thankful for your staff and the ease of the site. Thanks again for amazing services. read more

I had chocolate dipped strawberries delivered to my wife for Valentine's Day. When she received them they were shriveled and stunk. Now Edible Arrangements is refusing to reimburse me. Horrible customer service. read more

Edible Arrangements - Florists Near Me - Cedar Hill, Texas

This was a gift, so I didn't actually see the delivered product. But it was easy to order on-line, and the delivery date was right on. So I'm guessing it was a nice arrangement?? Hope so ! read more

Great service. They were able to make a delivery the same day in less than 8 hours. My wife loved her surprise!!!!

I love Edible Arrangements the fruits are fresh and the service is great I send my love ones a arrangements as often as I can it's my go to gift their a bit expensive but worth it!! read more

I called this afternoon in hopes to get a last minute surprise being that it's my boyfriends birthday & chocolate covered strawberries are his guilty pleasure. However, when I called to get some information about pricing & the options the woman who answered the phone told me that I could look online. When I then told her I was driving so was unable to do so she said the strawberries were there so I could just go get some. Rude! I asked how much they were & she said she didn't know. What!? This is by far the worst experience I have had here. Sad to give it a zero I really do love this place but I will be taking my business else where. read more

!! First Class All The Way !! My loving Cousin has blessed our home a couple of time with gifts from Edible Arrangements, Specifically from this store. The folks at this location always provide the BEST customer care. Starting with the delivery person. Half the magic of receiving a gift like this is the surprise when there's a knock on the door. And even though through trying to keep my loud mouth dachshund from barking so loudly that I couldn't acknowledge his friendly smile properly, My delivery driver ran off before I had an opportunity to tip him. And even though I would have loved to show him my gratitude, It was still appreciated that he wanted to avoid any possible uncomfortable exchange either. .... THEN .. For the first time ever, the cantaloupe in the arrangement wasn't quite ripe yet. But knowing the superior care we've receive from this location in the past, my partner (Who the arrangement was actually for) was able to call them to share his MINOR disappointment with the item. That's when Ron (The Manager I assume) took the call and offered us our choice of a variety of solutions. No questions asked, other than those needed answered in order for him to make it right. What I've not shared with you until now is that my partner actually survived and explosion a few years ago, and this Birthday almost never happened for him. Recently he's had eyesight restored in one of his eyes, and even though every day is a blessing we are honored to experience, Special occasions such as Birthdays have an even more special meaning to us. Ron and his team at Edible Arrangements in Cedar Hill Texas have found a way to make an already immensely blessed day into one that's even that much more special to us. Whether you use the delivery service, or pick the order up yourself, I highly recommend trusting your special occasion to the folks at this location. .. Sure, the entire company provides a first class experience, but true character is revealed when someone faces adversity. And whether they are a person passing you on the street or someone you purchase a service from, Ron and every member of his crew is a character you will always remember once they've graced your life with their very presence. read more

I had a great experience fresh fruit taste good and on time

This location has a rude staff! I called in to ask a question about an order of possible delivery time , and when I asked a question employee that answered the phone had an attitude on a simple question no reason for it . read more

Great location, great product, great prices and very friendly staff. My mom loved her arrangement. I am a big fan!

This location did a "terrible job" on the arrangement I ordered. It looked like a last minute put together mess!! It didn't remotely resemble the picture on the website I was horrified when my brother sent me a photo of his gift!! This location shouldn't be in business!!! I'll never order from this location again!!! I would give it no stars if possible!!! read more

We have used the Cedar Hill location several times personally and for our business clients. Our clients love these baskets and enjoy receiving them. The staff is caring and professional. We always recommend them to all our friends and family. read more