I placed an order for the safari platter, an order of chocolate dipped pineapples and a chocolate pop. I received a different platter and nothing more! In the screenshots below you will see the difference between the two platters. Unfortunately I was not the one to receive the order when it arrived. The order came in around 6:45pm. When I saw two thirds of my order was missing, I tried calling customer service as well as the store, but could not reach anyone. The stores hours are shortened to 4pm during this pandemic. I am beyond frustrated with the lack of a call from the store confirming my order and the laziness of not fulfilling my full order after all I spent! I can understand giving me a call to say, "hey we were out of melons and bananas, also the chocolate pops so we will refund you for the items!" Instead I'm currently being ripped off by this location! read more

Edible Arrangements - What I received - Gift Shops Near Me - Chicago, Illinois

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A total disgrace. Charged me for same dat delivery, processed the payment, delivered the next day, at the end of the day, and still haven't responded to my inquiry for a refund of delivery fees. That was December 23rd. It's now January 1st. I shopped with this company once a week. Sad to no longer be able to patronize because of this location. I've initiated at least 5 inquiries with case numbers, communicated on social media (Twitter, Instagram and Messenger), spoken with customer service representatives on multiple mainlines and left one voicemail message (out of at least 25 attempts to reach someone), taken by a store employee, for the manager at the actual store. I'm still awaiting a response. That was December 23rd. This is January 1st. read more

I ordered a Wishing on a Star arrangement for my friend's 75th birthday. The picture below is what she received at almost 7 pm. I called and was told that the container was different. What I ordered sold for $79 and with delivery and tax cost just under $89. Please don't order from this place. You'll get substandard quality and horrible service. Apparently, the order was filled at the 99th and Halsted. read more

Edible Arrangements - a variety of fruit arranged in a bowl - Gift Shops Near Me - Chicago, Illinois

I placed an order to be delivered on Mother's Day but it never came. I understand delays happen but I would have expected an email or phone call informing me about it. I have called the establishment and emailed them to inquire about my order and have not yet been contacted. I am now out of pocket $130 and have no idea if I will get a refund or will eventually receive my order. I don't understand how a business can just take your money and not deliver what you paid for. Very disappointed. read more

Customer service here is terrible. I live out of state and ordered something 2-3 days prior to be delivered to my mom. Not only was the delivery late, they only delivered 1 out of the 3 things I ordered. When you call the store, no one answers. I'm surprised they are still open after seeing all of the complaints. They literally only have 2 stars because I was able to get a full refund after mentioning them on Twitter. I love this company as a whole and this experience was so disappointing, I'll think twice before ever ordering again. read more

They made my Valentine's Day most enjoyable and rewarding. I will use them again, plus who doesn't like chocolate covered fruit.

Would give 0 stars if I could! DO NOT USE THIS LOCATION! I placed an order online last week via edible arrangements main website to have it delivered today. Never received an updated email regarding the order status from the location. I called 10 times, 4 were busy, 4 gave me the voicemail where I couldn't leave a message and I was hung up on twice. Finally I called corporate and explained that I placed 3 separate orders online for 3 different recipients in 3 different states. The other 2 orders arrived before 11a in Phoenix and South Carolina. This one is still pending processing according to the order tracking system. Keep in mind I placed them all last week. I am military and now my moms gift hasn't arrived in time for her to receive it and it has nothing to do with me. Pay attention to these reviews..... I wish I had seen the others before ordering. Worst part is the main website suggested this location according to my moms home address. I am livid. NEVER AGAIN. I'm calling corporate to complain first thing in the morning. Ruined my whole mood for Mother's Day with their terrible ass service. read more

SAVE YOURSELF: DO NOT SHOP HERE!!!Worst costumer service ever, no one of authority is ever around to handle orders. I called them the day of delivery for an eta and was told there was no driver in at the time and asked if I could pick it up. She further goes on to ask if the receiver could get a ride or drive to the store to pick up their " birthday gift." After realizing how unprofessional, unapologetic and ill-trained this staff is, I can only imagine the food that would come from this place. They clearly don't want your money so why give it to them. read more

this was one of the worst customer service experiences of my life. I walked in to no one at the counter (no big deal). then the door from the back opens to a worker with a box of popeye's chicken in hand and annoyed look. the worker said she was not able to eat as if it were the customers fault for coming in and interrupting. I simply bought a cup from the fridge and was allowed to pick it for myself. the box of popeye's chicken never left the workers hand or sight for the entire service and transaction. If i didn't really want my Lady to have some fruit at that very moment I certainly would not have given my time and money to this place! do better read more

I ordered 3 arrangements on May 20. One was to be delivered from this 95th street location on the same day to a family for a funeral. But I never got a confirmation and I didn't want to ask them if they received it; so I tried to track it the next day and the delivery status said "it is being prepared". I tried to call them to find out why it hadn't been delivered the previous day. They not only wouldn't answer; but they had a recorded message that said "...busy due to Mother's Day." HUH?...That was almost 2 weeks ago! So I called the corporate office and they somehow got someone there to confirm the delivery was made and their online delivery status was wrong. I believed them because they also told me the delivery time and description of the person who received it. The other 2 orders were for the next day. One was out of town and it was perfect. The other one was also from this 95thstreet location - it was horrible! The pictures below show what was ordered; but what was delivered. They said they'd send me the missing bananas on the next day (small consolation); but they didn't even do that! I spent over $200. I'm done with them! read more

Edible Arrangements - this is what was delivered - Gift Shops Near Me - Chicago, Illinois

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I placed an order of chocolate covered strawberries for my wife for Valentines Day. I paid extra due to the holiday but my wife never received the strawberries. I tried calling the business several times and nobody would answer the phone. They charged my debit card the full amount and I didn't receive my order. Very unprofessional, very disappointing. Go to the Lansing, Illinois store if you can. read more

This location and the company as a whole doesn't receive or deserve any stars at all. Zero Stars! I placed an online order on Monday for a cheesecake box and small balloons to be delivered to my mother on Thursday. I even called the store, "store #915" a 95th & Jeffery Location in Chicago and a young ghetto ass lady actually answered and confirmed my order was received and stated it would be delivered as late as 9pm that day. My mother sat around her home and waited, NEVER received her gift, and we never received an apology either. Got no responses from the store and got nothing but the runaround from their customer service line, although I did eventually receive a refund. But someone should be still held accountable for what happened, or shall I say what didn't happen. These bastards have no heart, no professionalism, and overpriced items I shall produce at home myself from now on. I call on EVERYONE to BOYCOTT Edible Arrangements!!! read more

I have never received a service that was so disrespectful!. While the delivery man was on the phone trying to find my location he kept cursing and stating how much he hated delivering in the area he was in. When he finally arrived to the location he asked for my mother to come out to receive her arrangement and tried arguing with me when I refused to send her out there. It is her birthday and she is an elder- that is the purpose of me having it DELIVERED to her. When I tried calling the store to make a complaint no one would answer the phone. Please trust me when I say this will be handled. read more

This place is horrible, my boyfriend purchased an arrangement to be delivered to the hospital I work at for Valentines Day, while he was out of town for the military and it was not delivered. No one called me even though he gave them my number and he asked for it to be dropped off before 3pm and they supposedly arrived at 5:30pm. I tried calling the location and they never answered during their business hours, I was also unable to leave a message. I never received a call nor the arrangement. It was our first Valentine's Day, I'm a Nurse and he was out of town for the Air Force, this meant a lot that he took the time to make my day special even while duty calls. I was so thankful for his thoughtfulness even though my Valentines Day was disappointing due to they're lack of good service. read more

Customer service at this location is horrible. From the person answering the phone sounding like I interrupted her to her not having any idea when the arrangement was going to be delivered. Finally I decided to pick it up myself & let's say I'm disappointed at the final display considering I spent a nice sum of money on the arrangement. Wouldn't visit this location again & I warn people to spend your money here at your on risk. A "smile" & saying "hello" when a customer enters your store goes a long way so hopefully the owner trains their employees the basics. read more

The service was horrible. I ordered an arrangement and it was suppose to be delivered on my sisters birthday and they delivered the arrangement two days before not only did they deliver it on the wrong day but the fruit was not good. read more

My service was fast and friendly. The delivery person made sure that my package was delivered when I wasn't home she called and checked to see when I would be available. read more

My experience started off bad because they delivered my arrangement a day before it was requested to be delivered and it was stated by delivery person that someone signed for my delivery. I do not know what actually happened to that fruit arrangement and at first they did not want to resend. Finally, Candice decided to re send delivery out and even through in an extra gift because it was my birthday. Thank you Candice,, read more

The ABSOLUTE freaking WORST store, customer and delivery service.... Totally F'd up my mothers birthday... Delivery driver LIED about my mother not being home then FAILED to call her as her number was listed on the order.... I will not only never use this store again but I will NEVER use this company again in my life... I'm sooooo pissed I could cry AND scream at the same time.... Never ever again read more

I should have known better than to expect anything great to come out of this trip given the location. I'd placed an order on line to be picked up at 7 pm. When i arrived the lady at the counter told me that they'd run out of chocolate... WTF! ALL you sell is chocolate covered fruit! I could have at least been warned not to travel for it if it wasn't available. I was afforded the beautiful luxury of picking up my order the following day. -____- Why, thank you for planning my night for me. NEVER AGAIN read more

I dont even yelp at all but the service in there is horrible. Waited in there for 15 minutes while one lady walked to the back and another one comes out and finally asks if I need help and I say yes. I'd like to place an order she tells me she doesn't think they are taking orders anymore? It's Valentine's Day and a day where you make most of the money you possibly can and you deny service I'm pretty sure because they were just lazy and didn't want to stay a little later then normally and I mind it it was only 3:30. Bad business and I buy edible arrangements regularly but I definitely won't be purchasing from this location anymore. Whoever the owner of this location is needs to have a talk with his employees. I own a business myself and I can guarantee my employees would put the extra effort in and if they didn't they would no longer be my employees. read more

Please do not select this location! My daughter ordered 2 arrangements for Mother's Day - 1 for me and 1 for her grandmother. I received a call from the delivery driver on Mother's Day that she left my delivery on a neighbor's front porch. Why??? Even worse, my mother NEVER received her arrangement. My daughter called and left messages for the manager and she never received a call back. This is totally ridiculous. read more

I cannot even explain how bad this experience was! The most upsetting was the negative attitude and way that Evena spoke to me on the phone. I ordered an arrangement for my sisters birthday on line. I was called by Evena the delivery driver the day after my sister was supposed to get her birthday delivery. She told me that she had been to her home yesterday and no one was there. She said she will only go once a day to Try to deliver again. When I couldn't reach my sister I went about my work day, Evena called me again about 20 minutes later. I hadn't heard from my sister but I told her she could deliver. I found out the next day that my sister never got her gift. When I called and asked Evena if it was delivered to the right address she yelled at me, basically screamed, that she handed it directly to my sister. Now I don't know about you, but when you pay 50$ for an arrangement and get yelled at by the delivery driver when they clearly don't give a crap about the customer or product, then you have no other recourse but to complain. I couldn't even get the satisfaction of complaining or get a word out without her saying "YOU BE WRONG!" I was so angry by the way I was treated I asked her what her name was, she didn't remember that I wrote her name down the day before. To my surprise she screamed back at me "EDIBLE ARRANGEMENTS THATS MY NAME!" Then she abruptly hung up on me. When I compared notes with my sister in Indiana she informed me that she has had nothing but problems with that branch in the past. Save your self the trouble and the money. DO Not give them your business! read more

Ordered for Mother's Day on here for a Friday delivery. They claim they attempted delivery on this date but did not as the person was home ALL day and was waiting on this delivery. Then Saturday said they would delivery in the morning. Still did not and had to cancel as the person was leaving town. Said the manager would call me regarding my cancellation and never did. Called coporate on Monday and they only filed a complaint and would not reimburse me. Called store again and requested cancellation and they finally processed after 5 minutes and claims they delivered twice! Will NEVER order from this store again as they ruined a Mother's Day gift for a dear friend! read more

If I could give no stars I would...placed order on Thursday at 7pm to be delivered Friday for a birthday. Friday came tracked order online around 3 said it was out for delivering(which turned out to be a lie) , call around 5 to store person told me it was out for deliver should be there within hour...get a call around 7pm (kinda late don't you think) from delivery driver saying he is on his way will be there in 30 minutes 8pm(fruit delivered at 8pm??? what the...) comes & delivery driver calls again saying he wouldn't be able to make it can he come tomorrow then phone cuts off...I was so displeased I spent over $70 for a birthday gift that couldn't even be delivered on my mother in laws birthday...call the delivery driver the next day say he not working at the moment call the store the hours say online open at 8 I called at 8-9am NO ANSWER (so that's false advisement on their place of business hours) I called customer service for a refund they tell me the manager of the store will be in contact with me...NOTHING no manager called me no one apologized to me for such a horrible experience yet I receive an email about my refund..its more then the refund I wanted the moment in time for my mother in law birthday and I couldn't received that. who ever runs this location is very unprofessional a phone call with communication could have easily resolved this situation and kept a loyal customer and well as their sale sadly I will not be ordering from edible arrangements every again... read more