The "Wish on a Birthday Star" fruit basket I ordered was not at all what was advertised on their website. What I received was a downgrade; less fruits, more styrofoam, more artificial grass and a white tin can holder, not the red tin birthday logo can. And when I complained about my disappointment, I was told, "Well if you read at the bottom of the advertisement it states items may vary." ARE YOU KIDDING ME! YOU CAN CHANGE AN ITEM TO SUIT YOU! read more

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I'm checking my delivery status and I see this order is marked "canceled" even though my card was already charged for my online order. I was not called and did not even receive an e-mail about this cancellation. This is a horrible experience to have when I thought my friend would be receiving a special gift in a few hours. Then when I called, the store employee was very indifferent, didn't offer me any kind of substitute and just said "you should have gotten an email." I have not had this experience with Edible before and I'm very disappointed. Now the website isn't letting me process a refund, either. read more

I sent this arrangement to a friend for their birthday recently, from the Jamaica location. Timely delivery, both the store and delivery personnel were great about communicating with me, as my recipient was flying home from a business trip! The arrangements as fresh, and came as expected based on the websites photos. I recommend this location if you're in the Queens area!!! read more

Edible Arrangements - Birthday Wish-tini with Belgian Chocolate Pop - Gift Shops Near Me - Jamaica, New York

I dont see why the rating are bad here. I ordered a large fruit festival with dipped strawberries and added the birthday bundle balloons for my father. I spoke to the lady who received my order and she seemed polite. When my dad recieved it. It looked so beautiful!!! We didn't even want to eat it. Lol. I will definitely order again! read more

Edible Arrangements - Large Fruit Festival with Chocolate Dipped Strawberries and Birthday Bundle Balloons - Gift Shops Near Me - Jamaica, New York

Recently ordered here a few days ago for an early Mother's Day gift. I ordered about a week in advanced and had no problems with placing the order. On the day of delivery their phone was either busy or off the hook for many hours and I was getting worried as I haven't received any confirmation of my order or the time frame in which I could expect my order. I finally got through around 2pm and I was told it would be delivered within the next 2 hours. Overall they called when they arrived and it was a smooth transaction. Pros: Promised timely arrival Great/fresh fruit Nice presentation; received what I expected Friendly driver Cons: Poor communication with customers Difficult to get in touch with store/employees read more

This place is so convenient in my neighborhood. The workers are friendly and willing to satisfy your every needs. I tried there shakes for the first time. I must say it wasn't bad. A little on the sweet side for me but was good any how. read more

Edible Arrangements - Watermelon smoothie - Gift Shops Near Me - Jamaica, New York

Guys do not order from this location! My delivery looked so horrible and when I tried reaching them, I got no response. I spent almost $100 on this trash! read more

Edible Arrangements - This is the mess I got delivered, HORRIBLE! - Gift Shops Near Me - Jamaica, New York

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By far, the worst service I ever had. I understand Valentine's day is a busy day, but I could not get in touch with the customer service hotline nor the actual branch store in NY. I had to resort in messaging the LinkedIn CEO directly, and even then I could not get customer service. You cannot run a business without simple customer service even if it is busy. For any wanting edible arrangements, please use another service and always look up reviews before ordering. Fruit Bouquets is a better alternative read more

Terrible service & the product was received damaged. The fruits fell from the arrangement & the arrangement was smashed on the top. It was delivered late when I requested an early delivery for my daughter's birthday. It also came in a wrinkled up brown paper bag. Very disappointed with this service. This is not what we expected from an Edible Arrangement. read more

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My boyfriend ordered chocolate covered strawberries for me from here. When I picked them up, the cashier was polite and gave me my chilled strawberries which were delicious. I was in and out of the store in 5 minutes. read more

Edible Arrangements - a box of chocolate covered strawberries - Gift Shops Near Me - Jamaica, New York

DO NOT ORDER FROM THIS STORE!!! I placed an order for delivery on Valentine's Day to surprise my mother. Now yes I understand it's their busiest day but not only was her office less than 10 min. away but the order was for their signature box of chocolates, a plush bear and a balloon, something very simple compared to their actual edible arrangements. I tried calling the store all day to make sure they received the order I placed online. At least 15+ times throughout the entire day it was a busy signal immediately as if they unplugged their phone or something. I had to contact customer service twice and they even sent a message to the store to contact me and still nothing. In the end my order was never delivered to my mother. Instead I woke up the next morning to an email saying my order was cancelled with no explanation what so ever. I strongly advise never ordering from this store if you want your order to be delivered. read more

The worst customer service I've ever experienced. The workers are liars and they give you the run-around even when they know that the fault was on their end. Had to take issue up to corporate. Don't order from this location!! read more

Edible Arrangements ruined my Valentines Day! Have you ever tried calling into a radio station for a contest and get nothing but a busy signal? I experienced that today trying to call Edible Arrangements. They must have been giving away Lady Gaga tickets because I tried calling every 10 minutes, only to get the inevitable busy signal. I mean seriously, who gets a busy signal nowadays? Only way to get one is if they disconnected their phone; which is probably what they did to avoid angry customers. Angry customers on Valentines Day no-less! Being the crafty guy that I am, I decided to call their corporate office hot-line to track my order. To my somewhat surprise, their customer service was unreachable as well! After several attempts, I finally reached a human and was reassured my order would arrive prior to 5:00pm. I remained cautiously optimistic, being that they must know the importance of customers receiving their order on Valentines Day. Alas, my faith in humanity was once again shattered, because they did not arrive at 5:00pm, nor even close to it. I finally received a phone call at 6:35pm asking me if I want them to redirect the order. I hesitantly accepted their offer and went on to bash them with this review. Horrible, horrible experience! Completely unacceptable for a reputable establishment. It may just be this branch, but as a first time customer, it certainly gave me a bad impression to never shop at Edible Arrangements again. read more

Chris is awesome. My Aunt sent me a birthday gift arrangement that came via the SF branch. The SF store originally sent the wrong item and Chris was very helpful and made my Aunt complete. My Aunt is very pleased by her helpfulness​ and she can't stop praising her. My Aunt goes to this location though there is another location closer to her home. read more

Edible Arrangements - Gift Shops Near Me - Jamaica, New York

This review comes all the way from the land of Aloha...Now that sounds like my self-introduction in the Miss America pageant. HA! But this is exactly where I am and despite the distance (the continental US & Pacific Ocean), I can still see what spectacular customer service that this place provides. Here's my deal... Mom-dukes lives in Jamaica Estates. Birthday just around the corner and I think that she would really like an edible arrangement. She loved my dad's bouquet a few months ago...so why not!?! Ordered...confirmed...all good, until... Snow-pocalypse 2016! The store manager called me on the morning of my mother's birthday just to let me know that she will be unable to deliver. She had already contacted my dad...she had his info from the previous order. She understood that I was half a world away and wanted to keep the birthday delivery a surprise. Not only was the manager a super sleuth for locating my previous ordering history, but she wanted to help preserve the surprise for the birthday celebrant. Little did she know that there is absolutely NO WAY to keep a secret from my mother! Delivered a bit late...and totally beyond her control but the level of customer service was par none! Thank you so much for helping me to bring a bit of sunshine to my mom's face! read more

This store ruined my Mother's Day. I placed an order Sunday May 8th at noon Order # W0048347073 for a delivery to my mom and grandma. The debited my bank account, I got a confirmation email and everything, and they did not deliver. I waited all day for a call from my mom and nothing. I proceeded to call them and the line was busy. When I finally did get thru, I was placed on hold for 45 min. I called this Monday morning, spoke to a supervisor who tells me they weren't taking any more orders after Saturday. Ok- so why did I get a confirmation and why debit my account??? Thanks for nothing. Also, I placed two more orders at the same time for a Massapequa Park location for my sister in laws and the orders were delivered within two hours. read more

The young lady at the front desk Erin was very nice to me and my wife, we didn't know what to get since this was our first time trying something in New York and since my wife loves chocolate covered anything we came here Erin helped us choose what was best for us outstanding customer service she's a great asset to the company. Will definitely come back ! Thanks Erin ! read more

Okay... Just got off the phone with Chris and I must say she is Amazing! I called to alter my online order, which she had no problems doing. Then I came across a larger, yet very similar order that I preferred instead. Yes people... I called again. Needless to say, I explained my new dilemma and she immediately fixed it. By the way, I failed to mention this was a delivery order placed literally less than an hour before closing. Wow! Could you imagine how awesome it would be if all businesses catered to the spontaneous. Thumbs up to Chris and the entire staff at Edible Arrangements. YOU GUYS ROCK!!! NEWS UPDATE: 5:54 pm JUST RECEIVED CONFIRMATION THAT THE ORDER HAS ARRIVED... ASTONISHING!!! read more

They failed to deliver a Valentines Day gift . If that's not bad enough the said they attempted to deliver. There attempted delivery was a call to my phone from a private number . So for them a phone call from a private number when the business is closed is an attempted delivery. After waiting 15 minutes on the phone I spoke to a male whom did not give his name or provide the store information. When I asked for a full refund the male said okay and hung up on me. He was totally unprofessional. Don't you this store! read more

Ordered an edible arrangement for mother's day from the location in Jamaica, Queens , NY. It never arrived!!!! After several attempts to call them and find out what happened I got no response.. I filed a claim with their corporate office and was told I had to wait 48 hours for a response from the store manager.... day # 2 got a call from an employee( not naming him).. he said they attempted the delivery on sunday, which never happened... I was there waiting all day nothing or no one showed up... he implied that I could only get refunded the item but not the delivery fee....$14.99!!!! I am very upset and disappointed. Not even an apology for ruining mothers day. Terrible service.the corporate office assured me I would get refunded in full but this situation was not handled in the best way. I buy about 2 to 3 edible arrangements every year but after this experience I will definitely stop read more

Overpriced and undeserved Placed order for Easter and no delivery, no apology , no offer to repair/destitute. Just a run around .... Avoid this store ... read more

I placed a last minute same delivery order at 5pm and it was delivered by 7pm. That was great they kept me updated when it was being prepared, out for delivery and delivered. I was completely satisfied with the entire process of this transaction. read more

If your looking for something to be delivered at a reasonable time it wont happen if its coming from this location. Ordered an item a day before and it comes after 8pm the next day... What type of business you running? Its edible arrangements not something coming from the black market or an underground drug ring lol. Then you call the store no one answers.. When they do answer they give u vague riddles and response. When my item was left on the ground at my door bare to the world without a damn bag. Literally just sitting there in the dark. Very bizarre situation dealing with this particular location. read more

Granted that yesterday was Valentine's Day, and they could not deliver it on the specified time 10-11 AM, but to not be able to deliver it by the specified date that it should have arrived can only be kindly worded as frustrating. They said "they cant tell when it will be delivered" but they assured that it will get delivered on February 14th. I was so disappointed when I got home and found out that they never delivered my order. Today when confronted about what happened to my order they said: "if it reaches 10 PM then it doesn't go out". If they can not handle the volume then they should not take in so many orders. read more

If I could give ZERO stars I would. Do not order from here. Not only did they NOT fulfill my order on Valentine's Day...they sent me a cancellation notice the day AFTER it was supposed to be delivered. I could have dealt with an email stating that they were sold out of my order the day of- I would have made other arrangements... but the day after, as I wonder why my grandmother hasn't received her gift is unacceptable. If the poor service stopped there--- maybe I could have dealt with that as well... however, when I contacted this specific franchise location (where I ordered from) I was directed to a corporate number. I then contacted that number only to be told it was to be handled with the manager of this location. I called back numerous times asking to speak with the manager, Chris, only to be told she was not in and would call me back the following day. Surprise surprise... I never got that return phone call. I continued to call for the next few days (once a day) asking to speak with a manager. It is now a week later... my grandmother still never received anything and I STILL have not received a call back. DO NOT order from here. The headache is not worth it- and the customer service is horrendous. read more

I have to start off by saying how disappointed I am in the service of this location. I have previously done buisness with them in the past and they were amazing. On valentines day I ordered an Edible arrangement for my boyfriend. I received an email at 11pm indicating my order had been canceled. I called the store the next day and I was told to call Corporate. I called and filed a complaint and was told to wait 48hrs. I waited a week and no one reached out to me. I called Corporate again and informed them no one had contacted me the store lied and said my bank had put a hold on my card. Funny thing is my card was refunded . I was told to call the store , and the order would be fufilled. I was very Courteous when i called but Darius was very rude and lacked any customer service skills. They are very unreliable and I will never do business with them again. read more

I love going to this store! I ordered a box of strawberries & was helped by a pleasant young lady by the name of Varona. She helped me pick out the best one & there was no hassle at all! The amount of times I've ordered from them, I've never had a bad experience in-store & deliveries. read more

Edible Arrangements - I love going to this store! I ordered a box of strawberries & was helped by a pleasant young lady named Varona. There was no hassle at all! - Gift Shops Near Me - Jamaica, New York

I ordered online the day before to pick it up the next day. When I arrived at this location, my arrangement was not available and the employee told me it was not ready yet however online I was able to choose 8:30 am to pick up. Why make a time frame promise your company cannot keep? I inquired about delivery because the employee informed me that my arrangement will be available at 10 am when I chose 8:30 to have it ready by. The employee said that I will get free delivery based on the type of arrangement I bought. I later looked at my bank statements come to find out they charged me $16 for delivery. No emailed receipt or call from the store. $80 down the drain. Poor customer service and no regards to people's time frames. I called to inquire and was put on hold for over fifteen minutes. Will not be doing business with this location. read more

Made an order for mothers day. It was never delivered. No one called to warn that they would deliver it. Very disappointed. We order all the time from another location and never had an issue. read more

Came at closing time but they were able to make one right away! They even gave my son a sample to taste. I would definitely come again. Friendly staff as well. read more

By far the worst services. Spoke to several employees including a manager to make sure the delivery gets there on time because it was going to a business. The manager assured me the delivery will get done the next day after they missed the first attempt and they missed the second attempt. They ended up calling the recipient and ruined the surprised, eventually delivering it to her house. read more

I love white chocolate covered strawberries. Till death do we part. And thus i had to give Edible arrangements by my house a quick shout out. Aside from being nice gifts, I pick up orders for myself, just to eat. Fruit is always fresh, chocolate is always yummy, order is usually ready on time, or if not they give me a free choc covered banana to snack on, mmmm. Service is always friendly and calm, presentation is always nice, prices are always fair on all the custom orders I place. Glad there is one right by the heezy to satisfy my cravings and fulfill my gifting needs. Yea! read more

Delicious combinations of fruits and chocolate. The order was fast. I will come back again!!

This location does not provide customers with fresh fruit.. they are inconsiderate when you request a specific time for delivery.. they told me their driver completely ignored what I requested and since they did not pay attention to my request.. they ended up ruining my whole surprise. If you guys wish to provide your loved ones with a nice arrangement please stay away from this place.. you've been warned. read more

I love this store. I order from them frequently and I have never been disappointed. The manager Chris is delightful and very helpful. The employees always greets me with a smile and usually gets me a nice arrangement (even if they are about to close). Thank you edible arrangements you have 1 satisfied customer. read more

I must say I had a great experience. I placed the order a day before online. someone from the store contacted me to asked a couple of questions. Because it was an airport delivery and I forgot to put the exact location. The delivery was made fresh and beautifully designed. it arrived early enough for him to share with the other staff members for a lunch time snack. I will order from here again. Thank you! read more

No, its this particular branch. It's awful. They got blasted on the radio for having horrible service as well. AND in one arrangement there was a crack vial found....I know someone who used to work there and they said they got a lot of complaints. I have gone to other branches and had no problems. read more

Just like the other reviews stated DO NOT ORDER FROM HERE! Mother's Day was ruined and so was Valentine's Day. These people are idiots and my infant son could do a better job running this shit shack of a "store". I placed an order for chocolate covered strawberries and a foil balloon which says happy Mother's Day. We received the item the day after Mother's Day and at 9:30pm. The chocolates were melted and the strawberries tasted spoiled. Also, the balloon was missing. I called customer service on Mother's Day and was on hold for almost an hour. These people are CON ARTISTS! I hope this place gets shut down. They ruin special occasions. Also, my husband ordered me things from another location in Queens and they cancelled the order on the day it was supposed to be delivered!! The entire Edible Arrangement franchise is shit. Please do yourself a favor and order somewhere else because this is just ridiculous. Waste of money and time. They're all a bunch of morons. read more

Very bad experience I send my husband a box of strawberries dip in chocolate,and he received a birthday box address to someone else and a birthday msg ... I'm calling to speak to someone about that and am on the phone waiting for them to answer the phone for more than 10 minute just listening to their apps not nice!! very bad service . read more

If you order online dont expect this place to have it, ordered on tuesday for sat delivery and was told on saturday they dont have what i ordered. I wish i can give 0 stars if possible, very disappointed read more