Horrible customer service. Ashley, the so-called manager, is extremely unprofessional. I received a gift of fruit in December that was not edible. The cantaloupe was not ripe and cracked. Ashley was so kind to give credit for the cantaloupe since it was crack. She would not give credit for any other fruit because she alleges that the fruit she packed had nothing wrong it. So not true! Ashley is not recognizing the condition the fruit was delivered. read more

I waited in the parking lot for 23 mins and the store door was locked. When the cashier finally came to open the door she said that they are not making anything else today unless you already placed order. This is so unprofessional. Stay away! read more

Got a Chocolate Dipped Indulgence Platter as a gift. Fruits got moldy barely two days after. I've kept them in the fridge. I've called and left messages. No answer. I guess they don't really care after they get paid. read more

Edible Arrangements - Moldy fruits. - Florists Near Me - Randallstown, Maryland

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I called and to ask when my order would be delivered and the lady who answered didn't even ask for my name or order number she just told me "anytime between 11 am and 7 pm" and that they have 40 orders to do today.... well duh, that should be the usual for a big business like this... who wants to receive a birthday gift at 7 pm? lol read more

This is one of the smaller edible arrangement stores I have been to. They always get credit for smelli g good when you walk in just a nice chocolate fruit aroma of course. The woman was really helpful and answered all of my questions when I walked in. The only problem i had is that because it is so close to mothers day I couldnt order anything that wasn't mothers day related besides the basic chocolate covered strawberries and pretzel sticks. The woman told me the full menu would be available again on Monday. (Insert confused face) Im not sure if this is an all the time policy where close to holidays you cant order anything not associated with that holiday from the physical store but it was off putting. I need mothers day gifts and a bday gift and i could only get have my errands done. read more

DO NOT ORDER FROM THIS LOCATION! If I could give a zero star rating, I would!! The fruit was not ripe and the service is terrible! My husband ordered a basket for my birthday. It was DELIVERED LATE, ADDRESSED TO WRONG NAME, there were TYPOS in message and the FRUIT was TERRIBLE with the exception of the chocolate covered strawberries. Also, they REFUSED TO PROVIDE A REFUND! It annoyed me when I couldn't eat the fruit, so I figured the kids would eat it--NOT!!! So, I called and informed them of all the issues. Anna, though not very apologetic, offered to send another basket the following day. The following day, I called to see what time to expect the delivery. "Between 1-3pm," I was told. At that time, I agreed to wait for it but stressed that I needed to pick up my child from school at 3:20. I called them at 3:40 to tell them I could wait no longer. At 3:50 pm, I called corporate to request a refund. Corporate attempted to make arrangements with the store but the store declined because "they had made an attempt to deliver." The following day, while I'm out running errands, I was asked to get home in order to receive my basket. I spoke with the owner, Kevin, who essentially denied my request for a refund and told me about how he had to resort to delivering the baskets in his own personal vehicle with the A/C blasting because of issues with the company's delivery vehicle. Later that day, I rearranged my plans in order to PICK UP THE BASKET. I was so angry and frustrated that I had my sister to pick it up. Got it home, opened it up... Well, I'm happy that they got my name right the second time, but they couldn't be bothered with correcting the typo in the personal message (perhaps you have to request that they proof the message they type). Once again, the few chocolate strawberries were good, the pineapple was sweet but it had areas of brown and the remainder of the fruit was terrible. Initially, my husband was satisfied with their second attempt, until he tasted the fruit and could not eat it!!! No one ate the basket, it sat and went to waste. I should mention that Kevin objected to my request for a refund and thought that I should have been appeased by a free teddy bear and balloons, which I happen to dislike. So, in closing, I would recommend that you avoid ordering from this location. As much as I love edible arrangements, I am also disappointed with their corporate office because they were not able to assist with this matter. AVOID THIS LOCATION LIKE THE PLAGUE!!!! read more

Edible Arrangements - Edible Arrangement of Brenbrook. This was their second attempt. Pineapple with brown spots. Strawberry doesn't even LOOK ripe. - Florists Near Me - Randallstown, Maryland

First of all customer service is none existing been calling the phone for 2 hours keeps going to busy machine finally got threw the rude lady answers the phone and said the drivers late like never again shit is ridiculous read more

Wish I would have looked at reviews of this EA location on here first. If I had a choice of no stars that's what I would give! I placed an order from out of state. The person I was sending it to wasn't home for the first delivery attempt so I called the store to find out when the next attempt would be. Was given a one-hour timeframe a few hours later so I made sure the recipient was home. No one showed up so the recipient called the store and was told their boss would deliver on his way home. Never showed up. Left a voicemail this morning demanding a refund and a call to confirm. Did not hear back so I called the main customer service number who issued the refund. This store should not be in the delivery business! read more

Absolutely the worst customer service and rudest people I have ever met . Will NEVER use them again . Fruit wasn't ripe .. Not interested in giving them my money again read more

This is my second time trying out these guys and the experience was awful again. The first time was before I created my yelp account but now I'm going to warn everyone not to go here. I went in yesterday 2/13/17 to get my wife a gift. The young African amercian associate greeted me my 9 yr old son and 1 yr old daughter. I asked what was available in store for pickup. He showed me 2 a couple of items (chocolate covered strawberries with a pineapple stick and the pineapples looked dried and not fresh at all. I had a coupon from a legit source that I showed and IMMEDIATELY the friendliness turned off. "WE DON'T ACCEPT COUPONS." I asked why. He said we don't on holidays. I asked where is that listed or mentioned anywhere in the store or on the coupon. Also today is 2/13/17 and not 2/14/17 which is the actual holiday. He then tried to think of another excuse by asking me if the coupon has an expiration date. I said yes 3/31/17. He then thought of another one saying "I'll try to enter it into the system" and then bad acting skills came in "oh sorry the system doesn't accept it your total is $50+ tax. I picked up my daughter and told my son lets go and we'll never come here again and will tell everyone we know not to come here again. A customer behind us was in shock of how he was treating me. Never again!!! read more

I placed my order yesterday evening online and the website also makes you pay online. I come today, which btw is my mother's birthday for the store to be closed, no one inside, no notice that they would be closing and their website as well as when you call their number states that on Sundays they are open until 3. So I've payed and have no product ! I call customer support and that did absolutely nothing. The young lady I spoke with was utterly disrespectful and ignorant. She did a horrible job at trying to console the situation. She only offered to refund my money and that's it. No compensation for such an inconvenience of sitting in their dirty parking lot for 45 minutes thinking someone was gonna come back but didn't. My mistake for not checking this stores rating. Corporate sucks for edible arrangements and they have lost a customer for life annnddddd I DO NOT recommend this place to ANYONE!! NEXT !!! read more

My experience at this particular location would have been better if the management would have acted more professional when I tried asking questions that they vaguely answered and made it seem like I was the idiot. Also, it would be better if they at least pretended to like their jobs. read more