Got a box from edibles as a gift. I liked the cheesecake and the brownie. Can't say I really cared for the chocolate covered fruits though. Hope that helps. read more

Edible Arrangements - Got sloppy in transit (my fault) - Gift Shops Near Me - Woburn, Massachusetts

I need to write this so I don't forget as this location deserves to be acknowledged for the outstanding customer service today. I had an online order from blossoms delivery that they did not fulfill and as a last minute option I ordered here and they were not only happy to assist they manage to get it down and ready for me within 20 minutes. You guys are amazing and I am so thankful and grateful for the assistance today. Thank you again read more

I ordered an arrangement as a sympathy gift. I did not include the phone number of the recipient. Unfortunately, the order was not able to be delivered and was a bit frustrated as I was not called in the moment as I have in the past. Fortunately, Paul (who has been amazing over the years) reached out early the next day to coordinate how to get it delivered. I appreciate that things don't always go as planned and need to be a little more patient as sometimes it's not what happens but how the business responds. Thank You! read more

Ordered hundreds of dollars worth of arrangements and requested it be delivered before 3pm as my husband leaves work at 3:30pm. This shop waited until 3:25pm to deliver it. It's now 3:37pm and he cannot find the arrangement because they probably marked it as delivered and haven't delivered it yet. I'll be calling my credit card company and requesting a refund. Avoid this business. read more

Awesome customer service ! Gave me and my mom a sample and very helpful and informative! My order pick up was on time and super easy to get ! Thank you! read more

the website says they open at 9 am and when I called they said they are closed. I had a pick up time of 10:30. I order the fruit on Fri. Today is Sunday I was hoping to pick it up earlier than 10:30, but can't reach anyone by phone. This store use to be good and now went down hill hope they will be open when I get there to pick up my order. read more

They totally did not send what I ordered online to my daughters residence for her birthday. Called same day and it was not possible to reach the manager or the delivery driver. Really disappointing! read more

Ordered a Mother's Day platter for Mother's Day delivery and it never got delivered. I tried calling and emailing all day Monday and could not get ahold of anyone. Voicemail is full. I understand it is a busy time but to take a customer's money and not deliver a product is stealing. I would like someone from the Woburn store to contact me for a refund ASAP. read more

Horrible location. I placed an order a week in advance for my friends birthday. They did not deliver on the day I requested and sent me an email saying "delivery unsuccessful." They never called me to say no one was home, but my friend was home and also has cameras. No one ever came to her door. I tried to call to see what happened and no one answered until the next morning. She finally got them the next day, but they looked NOTHING like the photo. When you pay $75 for chocolate covered strawberries and pineapple, you would think they would actually look like the picture on the website. read more

Edible Arrangements - What they actually sent. - Gift Shops Near Me - Woburn, Massachusetts

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(Woburn location) I had the same situation as Danielle H. and finally got someone on the phone days later. Unfortunately, they did not provide me the same level(expected) service that she got by fulfilling the order at no cost. They said I could order it for delivery for a future date. This was intended to be a Valentine's gift for my wife, 4-year-old daughter, and 2-year old daughter. Kept telling the girls, I have a surprise for you...imagine the disappointment after waiting all day. I never received a call or anything to say late or not coming. I've worked customer service before and would have expected a better result than the order in the future and we'll give you a discount(without knowing what that actually entailed). I asked for a specific credit to be added to the account and said no. Now seeing that at least one person got the expected fix to a bad situation, makes it even worse for mine. Glad to see you made it right for them, BUT should have been done for all people that experienced this "glitch" read more

An order I placed was never delivered. My phone calls went unanswered and the worker at the store was extremely rude until I asked for the corporate number to lodge a complaint. read more

Could not be happier with the customer service from Paul at Edible Arrangements in Woburn, Ma. I had a delivery arranged to the hospital for someone who had just had a critical surgery. Since he was in the ICU they were not able to accept the delivery. Paul called me personally to let me know that he had left the delivery to be passed to visiting family or the nurses and doctors, and that he would create and re-deliver my bouquet once the recipient had been moved to a regular room. He then followed through. Thank you Paul for your great service! read more

Customer service at this location is horrible, especially dealing with Paul. I was supposed to get a delivery 9/4/21, was given a door tag saying the delivery was left with a neighbor but not told what one. Corporate the next day said it was not delivered so the driver lied. Spoke to Paul in Woburn at 10:30am 9/5 and was told it was being remade and would be sent out soon. At 1:30 Paul said it was still being made and would be delivered between 2 and 4. It is 4:30, still no delivery and now they are closed. STAY AWAY FROM THIS LOCATION AND ESPECIALLY PAUL. read more

I sent my husband an edible arrangement from this location and would never do it again. I have used Edible in the past but not this location. I requested it be delivered before 12 because he was only in the area for a short period of time. I ordered a brownie bouquet and 6 chocolate covered fruits. The arrangement arrived without the brownies. I called the store and was told that the driver forgot the brownies. The store said that the driver would come back with the brownies. The driver came back and delivered a box of chocolate covered fruit leftover from Father's Day! I followed back up with Edible Arrangements and got no response! read more

I ordered an arrangement to be delivered from Woburn to staff on site in Burlington. I ordered the fruit arrangement 2 days prior to the delivery date. There was a note on line order "deliver before noon" the fruit arrived at 4:39pm the office closes at 5PM! I called the day of the delivery to find when the order would be delivered the "guy" on the phone said he had no idea at the time I called it was 3:00pm. This morning I called the Woburn store to find out why the order was delivered so late in the day, the answer I received was rude (wish I had the mans name). I will not longer give Edible Arrangements my business. What is the sense of putting a note on an online order if it will only be ignored. Rude customer service! read more

My husband picked up an order yesterday at 6pm and when he brought it home there was a piece of hair on the pineapple!!!! read more

Edible Arrangements - Hair!!!! Gross!!!! - Gift Shops Near Me - Woburn, Massachusetts

This is gourmet fresh fruit at its best. Edible arrangements provides flower baskets with arrangements of fresh fruit - just like a flower arrangement - for parties or just for fun. It's a great way to eat more fresh fruit. The fruit is always fresh and the quality is always perfect. If only the arrangements were a bit less expensive I'd be ordering a basket every week. read more

Woburn owner also owns Wilmington. I purchased on-line from San Diego, CA. When they could not deliver on Thanksgiving Day, I called direct to Wilmington, MA. They were very pleasant and professional. We agreed Wednesday was a better day for delivery. The family loved it. It was fresh and delicious. They forgot to include the balloon at delivery, so they refunded the delivery charge. I ordered "Fresh Fruit Feast" @ $92. Yes I would use them again!! The owner has a store in Lowell- I can use them to send to my daughter attending college out there. My girl is a fruit freak!! Thank you!! read more

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I sent a Get Well arrangement to family members. They loved it, everything was fresh and packaged beautifully. They loved the chocolate covered fruits and said the chocolate truffle cupcakes were amazing!I I would definitely recommend them. Thank you for the quality I was hoping for!! read more

Messed up my Valentine's Day order. Did not answer calls, return messages or respond to emails. Corporate was equally useless. Mistakes happen but it's what you do afterwards that matters. In store customer service 0 stars. read more

The Woburn, MA Edible Arrangements provided fast and efficient service on a last minute order. The fresh arrangement arrived without problem and the recipients were thrilled with the unexpected and tasty surprise. It made a memorable and special gift. It took me a while to write this review but I had every intention of doing so. My only complaint is the numerous follow-up emails asking me to write a Google review. This was annoying since not everyone has Gmail or wants to participate in Google reviews. I've also received many Edible Arrangements ads since ordering, but they are too pricey for me to choose on a regular basis. Overall, a great experience with wonderful selections, a perfect alternative for special events instead of the usual flowers. read more

I am very disappointed at Edible Arrangement for its service, management, and operations. They deserve 0 star on my review. 1. I received a 'successfully delivered' Email when the recipient did not receive the gift and without any phone call attempts. 2. Customer service had no interest of apologizing for the situation. 3. I filed a complain and no one reached out to me (note all stores are owned by individuals and operate independently). 4. Wasted so much time on the phone to simply ask for a refund. No one wants a late gift that looked like **** NEVER AGAIN! read more

I love Edible Arrangements' products and buy them for my clients when closing on their home. TY!!

I had the same experience on Mother's Day as some other people on here. Ordered a delivery of chocolate covered strawberries and a box of chocolates for Mother's Day, spent an extra 19.99 on shipping too. On Mother's Day the delivery never showed up to my moms house- we got no call, email or any contact whatsoever from the store. The next day I tried calling the store directly all day- they took the phone off the hook as it rang busy all 20 or so times I called the store over the course of the day. They also charged my credit card the full amount including the delivery fee and offered no refund or estimate on when or if my delivery would ever arrive. After that the following day I called again a few times and same thing no answer. I have had to file a claim against them through my credit card company to try to recoup my money. This place is stealing money from people. read more

OK by far I've had the worst experience with edible arrangement. It first started when I placed my order to have ready for Mother's Day, first I was told I could not have the order ready for Mother's Day so I had to choose the day after Mother's Day. Then three days later I tried to cancel my order by calling the Woburn location multiple times on multiple different days with no answer. So assuming no one answered my calls and no one answered my email, I assumed by Monday my order would be at my house. I was wrong my email said my package was delivered but it was not. I never got my order but paid for it. I have now tried calling edible arrangements twice again with no answer. I will never be using edible arrangements ever again and now I want my money back on top of some kind of compensation. Only because that was the absolute worst experience ever and my problem is still not resolved read more

The recipient loved it. And the chocolate covered mustaches are a big hit. I've sent them before and everyone always comments on them.

My fiancé ordered me an arrangement for Valentine's Day and it was never delivered. He had to go pick it up from the store. Apparent I wasn't the only one that didn't receive mine, a person I work with never received theirs either and had to pick it up as well. Very disappointing. read more

I placed an order on Valentine's morning. The order never came and I could not get through to the phone number listed or the corporate number to figure out what was going on. I waited until 10 p.m. and no order had arrived. I called the next day and spoke to a woman who was extremely apologetic about a malfunction with the system which I can relate to. She went above and beyond to refund my money and still have the delivery come as it was a Valentine's gift for my fiance. Again, that order did not arrive and I could not get through to the store. I was under the assumption that they were still having problems since I could not reach them. Today is now Sunday and I had spoke to a wonderful man named Paul who ran through the dysfunction and malfunction of the system that caused many not to receive their order. Again I can completely relate because technology is awful. He could not find a note left by the probably overwhelmed young woman I spoke to the day before but he insured me I will receive my delivery tomorrow. They did not have to do that, some companies wouldn't do it and wouldn't even offer to do it. So I am grateful for them sending this out to us and I know it's going to be perfect like all of my Edible Arrangements I have ordered before. I would like to thank Paul and his professionalism on how he handled this matter as I probably wasn't the most friendly person to place a phone call and I'm sure he had to deal with many phone calls. Thank you to the woman they took my first phone call and thank you to Paul who will follow up and finish what I had originally started. I will be looking forward to working with you guys in my future orders I hope that other people can be as understanding thanks again! read more

Orders were taken quickly and deliveries were made when promised. Delivery charges could be less or reduced to half price on special orders. Should offer a discount to disabled veterans and seniors over 70. read more

The most ridiculous customer service! Ordered an arrangement for colleagues at work - the day it was suppose to be delivered it was nowhere near. Had to call and inquire where the order is and they still could not tell me when it will be deliver. I had to request that it is delivered next day first thing in the morning and still nothing. Right now sitting on hold for over 10 minutes to get answers. This is absolutely the last time I am ordering from this store. I used other stores in the past and never had so many issues. If you really need to get arrangement to a Woburn location, check your other options besides this store in Woburn or their sister store in Wilimington. And if you get their customer rep by the name Paul, don't expect much of customer service - this man represents the worst species of human kind. read more

Excellent service and presentation. I ordered an arrangement for a family member who lost a relative. I ordered it the same day we were expecting a blizzard in our area and a very kind gentleman called me to ask if it was OK to deliver the arrangement a day early since all cars were expected to be off the road the following day due to the weather. Not only did he have it delivered the same day, I wasn't charged anything extra. Thank you so much! read more

Received a gift from this location. I couldn't answer the door due to a surgery. The owner told the sender my neighbors stole it. They then delivered again 2 days later. Another lie using the same excuse that my neighbors stole it. They are unethical and thugs. Stay away from this location and Wilmington. It showed up day 4. I hoisted it into the trash. read more

I ordered two of the same items but for seperate accounts. I split them up into two separate orders so I could add seperate notes with each one. After closing my order on line, I quickly received a phone call confirming my order to ensure that I actually wanted two and did not suffer a computer glitch. Great customer service and the baskets were great as usual. read more

At the last moment I was aware that a friend was celebrating their 55 years of marriage.. I called the WOBURN, MA. EDIBLE ARRANGEMENTS and it was ready and perfect in less than an hour.. (With smiles from the workers there!!) read more

Nothing was good from this basket of fruit. The only thing that tasted good was the chocolate covered strawberries and those where not many. Cantaloupe and melon and pineapple was very bad. Not sweet at all. The money people pay for these gifts should at least be good fresh and edible. There nothing edible about this place. read more

I am not someone to every write a review, and would never write a bad one until now. This is by far the worst experience I have ever had at edible arrangements! I am comforted to know that I am not the only one by looking at previous reviews. Lets talk about mothers day first, my mom received the wrong order and was not able to enjoy her gift because she was allergic to what came. I sent my friend a graduation gift and I ordered to pineapple drip cakes. Something that looks amazing online and that I have received in the past. The order was awful and looked like my little brother made them. I know they have been hiring people under the table to make these arrangements and it SHOWS. I could not get in contact with anyone at the store the week after mothers day. I was finally able to call and get in contact with the store today. The worst customer services on ALL LEVELS... employees, 'manager', and OWNER. After going back and forth and being ping ponged from one person to another they finally gave me my refund, but of course while being rude to me. The owner refused to give me the corporate number or any names because he was afraid of what would happen and knows he is not running a good business. I have been loyal to this company, but will not be ordering from them again. All of this just to get a refund for both of my orders that were wrong. I am better off making my own chocolate dipped treats. This was extremely disappointing and unprofessional. Please do yourself a favor and order from another store. read more

Edible Arrangements - a box of chocolate covered strawberries - Gift Shops Near Me - Woburn, Massachusetts

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Horrible, tacky disgusting. Only if you want to alienate someone would i suggest this. By the look of my disgusting delivery if something cant be delivered one day they just trek it out the next. If the fruit isn't unripe its flaccid and past its prime. Be smart buy flowers instead. read more

Ordered an arrangement from this location for valentines day delivery 2/14/12. Order never showed up. called the next day to find out what happened, received a recorded message telling me I was going to be contacted and the situation rectified - ya right! Called the next day talked to someone who made some excuses and said the order would be sent out today or tomorrow, forget it. Cancelled and asked for my money back. -Update 2/17/2012 - about an hour after I asked for my refund, the order was delivered, I told the driver that I cancelled it but he left it anyway, with an additional box of chocolate covered strawberries and an apology note. read more

A-M-A-Z-I-N-G!!! Came on here to specifically write a review on the experience I just had with this store. Absolutely top notch A+ service delivered by Paul, whom I spoke to after my order did not reach the destination on the initial attempt. This was to no fault of theirs, the gift was for someone who was sick and did not hear them when they came, and I thought this would be a big pain to straighten out - I was wrong. I called and same day Paul sent someone out, customized the balloon special to my request and made the arrangement extra special for her, which was so incredibly nice of him to do and totally unexpected. This type of stuff is what helps you to remember there are some good seeds still out there, and that is awesome considering I am out of state and like to send these for birthdays etc. This experience is one that makes you want to return business to a company like this and I will be doing just that. Thank You!!! read more

There was some initial problem with this location with regard to an order delay. My delivery did not get there the day that it was due (unfortunate as it was her graduation day), and they were not very helpful by phone. That being said, once a complaint was filed - they went above and beyond to make it right. If I was was rating then before they started to fix it, they would be a "2". Then after, they were a "5". Not sure what would happen with a new order but they did fix what went wrong and the quality of the order delivered was excellent. read more