James and Tony are an amazing team! They earned my business because they are professional,…read moreaccommodating, and truly listen to what their clients need. From the very beginning, they were straightforward about pricing, the installation process, the timeline, and exactly how my new alarm and monitoring system would work. There were no surprises, just honest communication and exceptional customer service. I was in the market for a new alarm and monitoring system, and they made the entire experience seamless and stress-free. Their knowledge, patience, and commitment to ensuring I had the right system for my home exceeded my expectations. A special shout-out to Ms. Janet, who is the closer! Once I decided to move forward, she contacted me and had everything set up in less than 10 minutes. She was professional, efficient, personable, and made the process incredibly easy. She is not only friendly, but she also provides outstanding customer service. What impressed me even more was the follow-up after the installation. I received calls to ensure my alarm system was working properly and to make sure I was completely satisfied. That level of follow-up demonstrated that they genuinely value their customers long after the sale is complete. I truly felt like my business mattered to the company. I've already shared my experience with family and friends because great service deserves to be recognized. James and Tony didn't just gain a customer, they gained an advocate. At this point, they're family. If you're in the market for a new alarm and monitoring system, I highly encourage you to give Tony and James the opportunity to earn your business. Their professionalism, honesty, and commitment to customer satisfaction are second to none. They will not disappoint.

We have had nothing but a good experience from this company from the start. We originally had…read moreVivint, which turned out to be a total nightmare after moving. We found Hitech and they have been nothing but friendly, honest, and just easy to work with. We got a quote before initially even getting any work done. There was NO sales pressure to make a decision that day or any ridiculous upselling. We got our quote, they left, and we thought on it before calling them back. They literally gave us our available options and we went from there. The equipment works well, no issues. Highly recommend these guys!

Eldridge was great. I needed my projector bulb replaced and scheduled an appointment…read more Eldridge was on time, professional, and completed the work quickly. The price was exactly what he quoted me on the phone. In talking with Eldridge, I realized he has a DEEP knowledge of home theater, home automation, televisions, etc. This stuff is one of my hobbies so I recognize when someone knows their stuff. Definitely give him a call if you need help with any aspect of home entertainment or automation. Highly recommended.

They installed my TVs and speakers as well as my outdoor security cameras on two different houses…read moreover the last 2 years. Great employees great work. I definitely recommend. There prices may not be the cheapest but they are a much better value because of the quality of work they do. They were also very accommodating of my schedule

Bryon did a great job hanging a couple of TVs and installing shelves for our house. He's also got…read moreskills building furniture, outdoor security systems and such. I would definitely recommend him for any of those jobs!!

Absolutely professional job. I will definately use this company again. The work was great and a…read morevery professional young man.

Frank was Awesome. When another company said they could come sometime tomorrow we tried him and he…read moresaid he could be here within a hour and he was. We needed a locksmith asap and he delivered. Thank you Frank

Needed to have locks replaced. Louisiana Locksmith advised to rekeyed instead. He came, worked fast…read moreand even fixed the security system on door. Highly recommended.

If you're looking for a system that will work for a bit, if you don't mind paying for things you…read moredon't receive, if you're extremely tech savvy and can figure out everything on your own and/or if you have the time to wait around for no one to show up, Craig (CEO and owner of Tec Lynx) is your guy. _________________________ Two years ago, Craig installed a $2k security system for me that included 3 cameras and 1TB hard drive. Since he installed it, I've had some issues and have called him to come fix it. In my experience, scheduling with him has always been difficult. Like most service repairs, I'm completely ok with a 2-4 hour time frame. BUT when you say you're coming at 2:30 and you don't show up at 2:30 or 3 or 4 or even 6 and you don't call or text... and I have to text you the next day to ask what happened and reschedule, it's kind of frustrating. I thought it was me. Maybe I did something to offend him? I mean, I pay him on the spot and I really don't say much when he comes to fix it... everything is inside, so it's not like I'm asking him to work in the heat or anything. Could it be me? Surely this isn't how he treats all his customers? I reached out to the woman who referred him to me and she said he was the same with her so she found someone else. I reached out to another friend who I knew used him as well, she said the same thing. Problem is, when they got their new security system person, they had to get a whole new system. I don't want to spend another $2k! So I kept trying to be patient and rescheduling with Craig. Now I'm at the point where the system will not record anything or show the live stream and it's constantly beeping. I called and asked Craig to take a look. That was 3 months ago... still haven't gotten him to the house. I've unplugged it because the beeping every 5 seconds was super annoying. Google told me it was probably my hard drive... I'm pretty tech savvy, so I opened up the DVR to replace the hard drive. Much to my surprise, there was a 80 GB hard drive in there with a 2009 manufacturing date... and yet I paid for a 1 TB in 2017 (which was a line item on my receipt and separate from the DVR)   I let that go because, whatever, just a few less GBs than what I paid for (920 GB less to be exact)... not even worth bringing it up 2 years later. While I had the DVR apart, I also noticed the manufacturing date of the DVR was 2015. When I had the system installed in 2017, I thought I was getting a brand NEW system (and not one that already had 2 years in it). Again, let that go because this is 2 years later. But it sure was shady to have me pay for something that wasn't provided. Keep in mind, the only reason I know ANY of this was because I had to take it apart and try to fix it myself. I wouldn't have had a clue if he would have shown up like he said he would. After ordering a new hard drive and installing it myself, the DVR is still beeping! I called Craig AGAIN and basically begged for him to stop by and fix it. He gave me a time and date... wouldn't you know, he stood me up AGAIN. No call. No text. No apology. No attempt to reschedule. Nothing. Not a peep! I'm done. D.O.N.E. I have a new security guy and a new ($2k) system. Why a whole new system? Well, because a 2015 system is considered "antiquated" in the technology industry and finding someone local to fix such a system was impossible. Images of manufacturing dates and what I paid for versus what I got.

This company came out and gave me a free estimate on an alarm and cameras. The price was great and…read morethe tech was extremely helpful. I love my system, I would recommend this company to others.

Acme lock came out to our house to fix a lock in the bottom of our door on June 3. They needed to…read moreorder a special part so the service representative said he would order it and come back to fix it. I called them probably over 10 times and first said the person that ordered the part was out of the office, then they said the order was delayed, then they said the tornado delayed the order, and on and on. I called everyday for a week. Now it is July and I have not heard anything. Finally I gave up with this company.

Set an appointment two weeks in advance no one showed! Called and called and called and got the…read moreafter hours number even though they're supposed to be open at 8 o'clock I called until 915. No one answered. They were supposed to be at my house at 8 o'clock. Totally frustrating. Came from out of town locked out of the house. Terrible service! Don't use this company not reliable.

Definitely exceeded my expectations…read more After some quotes from a couple vendors, settled on Wire Solutions and I made a good choice. Kevin showed up on time and got to work. Kevin installed the mount, a new electrical outlet (so no wires would show), installed the TV and cleaned up so it looks like nothing ever happened. Plus, he gave me a frequency card, seems odd for a TV mount but it's a good discount. Kevin was professional from the moment he arrived till the time he left. Definitely a good choice.

Kevin saved the day!…read more Incredibly professional, knowledgeable and excellent problem shooter. I live in an old converted building so the walls are non traditional. He even came back the next day because I had no idea my sound bar needed a bracket. I will happily keep using the company and will recommend them to all my friends.

Always very helpful with any questions and fast service. Feel very safe with this company…read moreprotecting my property. Highly recommend for all home security needs.

Love that the safety or family is always taken seriously. We love how understanding they are when…read morewe are impatient due ro fear but remind us that they are protecting our family .

Rolland Safe and the Lock are the best. I thought the lady with the glasses ignored me when I said…read moregood morning to her as I entered the store. I quickly realized that she did not hear me because I was more than six feet away from her. She demonstrated courtesy and professionalism throughout my time there. My uncle and I were seeking a copy of a desk key and at first she discovered that she had no blanks. She mentioned that another company may have it, but I stated to her that we were referred to Rolland. She took the extraordinary step and called the manufacturer of the key. She then was able to arrange it where the manufacturer would send my uncle two (2) copies of his desk key to his home for absolutely FREE. It doesn't get any better than that.

The thieves at Premium Parking illegally booted my car at one of their lots in the French Quarter…read more I simply changed my tire and put the tire with the boot in the trunk. The next day I took the rim with the boot still attached to Rolland Safe. My family has been using Rolland Safe to service our safes for many years and they have always done a tremendous job. If you need to purchase a safe or have a safe serviced in the New Orleans area, this is your first stop. However, I digress. I took my rim with the boot from the Premium Parking lot to Rolland. They removed that boot from my rim in under three minutes and only charged me $6. *Note to EVERYONE. A private lot immobilizing (booting) your private property is illegal. Yes, they can have your car towed off of their property if you are parked illegally or have not paid for parking but they CANNOT immobilize your vehicle. Simply remove the wheel and put it in your trunk, replace with your spare and bring the wheel to Rolland Safe to be removed for $6. If you have a drill you can remove it yourself for free however I like supporting the local economy.