I stopped by their offices after having breakfast across the street to inquire about a repair. In…read morethe office was a man and a woman who really weren't very helpful. upon inquiring about the repair the woman began writing my info down and informed me that someone would call me. I had to push to inform them about what my needs where and what their terms would be. At that time the man walked over and asked me a few questions about the repair. Upon answering the questions he began to walk out of the office without ever truly responding when I realized that he was holding the door open for me to leave. Wow, no introduction no explanation of the fees, how payment is to made or anything. Not even a thank you for choosing us. It was pretty bad customer service. Long story short I would have given them 1 star except that the actual repair man was very nice and accommodating. He explained all he needed invited me to watch the repair if I wanted to save money on future repairs. Funny thing is when I went into the establishment to inquire about repair the lock I also wanted to inquire about having an opener but based on the treatment I received I decided it would be worth it to do it myself rather than spend money with a company that doesn't appreciate its customers. Update : The reply from the establishment attempts to discredit me because I don't review often. I find that the frequencies of my reviews to be irrelevant. What is important is that I felted so moved by the experience that I was compelled to write. I reiterate that the serviceman was nothing short of a gentleman and a pleasure to do business with. This was not me feeling leaving the office and I expected to be treated worse by the field tech. This was not the case, making my treatment in the office even more appalling. The purpose of my review was to inform the establishment that I did not appreciate the way I was treated. Perhaps it was an oversight related to being busy or failing to realize that while you do this everyday this was my first time in the office and a little more time could have / should have been taken to explain the process. What really made me mad was that the individual I was dealing with simply walked off / out the door while speaking to me and left me standing in the office mid-sentence.....no one even thanked me for using their services......

Do not ever use Metropolitan Garage Door. Never. Not under any circumstances…read more Metropolitan installed our garage door and our garage door opener in 2006. In 2012, the large center coil snapped and the door literally came crashing down. It was terrifying. They were responsive and came out the next day to temporarily fix it, but then it took another week for the full repair because they had to wait on parts. The repair was done for free, because the door was relatively new. I appreciated that, and until yesterday, I would have been happy to recommend them to anyone. On Tuesday evening, I backed out of the garage and pushed the button to close the garage door. It started to come down, and I watched the cable on the left hand side come shooting out. This was followed by the entire left side of the door falling down off the track. The door was solidly jammed, on a diagonal, with the left side out of the track and only the arm from the garage door opener holding it up. Luckily my father was visiting and he disconnected the garage door opener, and managed to manually close the door (partially). It was still at least three feet off the ground on the left side, and it couldn't be locked in any way. Not good. First thing Wednesday morning, I called Metropolitan on my way to work. I explained the situation. He told me that this is quite normal and he'd have to look up my paperwork and call me back. He called me back about 15 minutes later and confirmed that they'd installed the door in 2006, realigned it/oiled it in 2009, and replaced the coil in 2012. He said he had no explanation for the fact that it's fallen twice in less than a year, unless I'm "overusing" the door, or maybe I'm "misusing" it, but he'd send someone out to take a look. I said that I'm usually the garage door normally, but I was getting on the train, so I really couldn't argue with him about that. He told me he'd call me after his guy had determined the problem. Around 10am, my nanny texted me to say that the garage door guy had come and was very nasty to her. He closed the door properly and told her not to touch it because it was dangerous. He said he couldn't fix it and he'd be back "sometime next week". Then he left a receipt that said he'd been her for an hour, when in reality, he was here for less than 15 minutes. I was tied up with work so I gave the information to my husband, who called them and was told they had to order the part, but they'd have it fixed this week. Okay fine. This morning, I received a call on my cell phone. As soon as I picked up the phone, someone SHOUTED at me "what did you do to that door?" I was completely lost, and had to ask twice who the caller was. I still don't have a name, but I know it was Metropolitan. This person then proceeded to berate me, telling me that my "story" doesn't make sense, that I "obviously jammed something into the tracks to break the door" or that I "took a wrench to it". (Note: I am not proud to admit this, but I wouldn't recognize a wrench if it fell on me). I explained that I did nothing but push the button to close the door and the cable snapped. He yelled and ranted and raved at me for 20 minutes - telling me that these things don't happen, that he has 40 years of experience and he know that I did something to the door, that I'm overusing and misusing the door (how does one misuse a garage door, incidentally?), and that I have no idea what I'm talking about. I told him over and over what I did and what I saw to no avail. He said he would send a man over this afternoon to SHOW ME what I must have done to the door. At this point, I legitimately thought the man was crazy, so I told him I no longer cared what he thought and I just wanted it fixed, which my husband was told would occur this week. He screamed "I TOLD YOU I CAN'T GET THE PART UNTIL NEXT TUESDAY!" Then he said he wasn't dealing with me anymore and he hung up on me! I was so upset that I was literally shaking and I almost started crying. I called Door Boy in Berkeley Heights at 11:30 am. By 1pm they were here. By 2:15 pm, the door was repaired for $170. The repairman told me that the problem was that the center coil didn't have enough tension on it to support the weight of the door. The lack of tension caused the cable to loosen, and made the door come down unevenly. When the door dropped unevenly, it cause the cable to jump off the pulley. This was the result of the coil (which Metropolitan installed last summer) not having enough tension; it had nothing to do with the way we use the door, how often I open and close the door, or anything else I do. It was the coil! I will be calling Metropolitan tomorrow to let them know that they can keep their part, their recriminations, and their attitude because I will not be using them again. I will also be telling everyone I meet this story, because no one should be subjected to that kind of abuse over a lousy garage!

They wanted me to wait for six days to have a tech come out to fix my door, despite the security…read moreimplications of a partially open garage door. Their sales guy, David, who answered the phone said he would try to come out himself to check it out, but he did not and did not return my call. Look elsewhere for service.

I recently had a new garage door installed by this company and they did a great job from start to…read morefinish. Firstly, someone very knowledgeable came to the house and reviewed the various options with me. Then, once I selected a door, the staff worked with me on scheduling the installation at a time especially convenient for me since timing posed problems for me. The gentleman who installed the door did an excellent job and went about it in a very organized way. Everyone I dealt with from this company was professional, responsive in a timely way, friendly and concerned about doing a good job. I love the door (steel) and think it is well worth the price! Sandy L.

Nolze Garage responded quickly to my request and had my garage door repaired in less than 24 hour…read more They provided friendy, high quality service at a reasonable price. They are my go to business for garage services I highly recommend them.

Great people to work with. Very responsive and friendly. Top notch workmanship. Would highly…read morerecommend.

We had an amazing experience with Apex Garage Door Service. From the first call to the completed…read morejob, everything was seamless. Damien was incredibly knowledgeable, honest, and took the time to explain exactly what was going on with our door--no pressure, no upselling. He showed up on time, worked efficiently, and the quality of the work was top-notch. Our garage door has never run this smoothly or quietly. You can tell he really takes pride in his work. It's so hard to find reliable, trustworthy service these days, but Apex exceeded all expectations. We will definitely be using them again and recommending them to everyone we know!

Damien installed 2 new garage doors and a new garage door motor. The job came out better than I…read moreexpected. I received 3 estimates. Damien was very reasonable compared to the others.

The owner returned my emergency call and came the same day to assess the problem with my garage…read moredoor. It was obvious that he knew what he was doing, was quick in installation, thorough in explaining how the system was working, and was reasonably priced. A good experience. Recommended!

I've owned and managed multiple businesses and investment properties for decades. I have to say…read morethat my dealings with your company, from my first conversation with Meghan, to finishing up with the installers, Aidan and Oscar, has been outstanding. We'll do business again, and I will certainly refer you. Thank you! Sincerely, Damian

After speaking with them today, they have advised us that since my husband reconnected the bar so…read morethe door would open, that makes the warranty void. She said it was an outsider fixing the door. We had no choice. I called and called and called. No one got back to us, and we needed to get our car out. We were unaware that when we bought the garage door from Home Depot that they only sell it to you, they purchase from Clopay and subcontract to Buy Rite to install, so you deal with three separate vendors, and no one takes responsibility. If we would have read the reviews on the companies, we would have never purchased through Home Depot. This has been a ordeal since May 15,2026. The bolts have fallen out from the door frame and now we are told to bad. The service department was extremely rude and the quality poor,

So the owner promised to come over and take a look at the job.No show and no call.Guess he must be…read moreindependently wealthy.Avoid at all costs.

Did some roof repair work back in October 2025, did a great job. I would definitely use them again.read more

I've always used the same company for all my garage door needs and repairs. "Drozic door" is the…read morebest, reliable, honest, easy to work with, jobs well done, and clean up great!!! Can't go wrong! I highly recommend Mark and his crew!!

Nothing but praise for Drozic Doors - my old garage door's springs were way out of balance - they…read morecame when they said they would, replaced the springs, all cables, and rollers. Adjusting the whole thing so it's easy to open or close manually. I'd highly recommend this company.