Maria and Dorothy were the best. Maria helped me to get in at my appointment time. She really was…read morenice to me. Dorothy was so kind to my mom when she was getting her license renewed. She explained everything in precise detail of what we had to do to get her vision checked by the doctor since mom did not pass the eye exam. Turlock DMV has been nice every time to me and my family

I came in for an M1 permit test, and the two people that helped me were super nice and friendly. I…read moredon't know what's up bad reviews unless I just got them on a good day but they were really nice.

12-22-2025 Most dysfunctional organization ever. DMV Merced…read moreand in Sacto claim I no longer own my vehicle and I cannot submit Affidavit of Non Use! Recall Newsom.

The guy at the front check in counter was very rude, and was helping people who didn't have…read moreappointments that didn't wait in the long line, without making them wait. Waited for 2 hours while he was super slow.

Staff could be friendlier/kind to the people who are helping them stay employed. Kindness goes a…read morelong way.

Cindy 04 is very unprofessional. I was taking my written test and there was some people talking…read morenext to me and Cindy 04 accused me of cheating on my test and caused a sense in front of everyone I was very embarrassed because I wasn't talking to nobody nor looking at anyone. She could of been professional and pulled me to the side and let me know what the issue is, instead she caused a sense with the tone of her voice in the middle of everyone as well as demanding my information when I was being very professional due to me being very confused on the situation. I asked if there was anyway I could take the test in front of them or have them watch me take it or even see the cameras due to me being accused of cheating on the test. Very unprofessional.

I time myself when I went to the DMV. Took an hour to get seen. Got in at 1pm and was out by no…read morelater than 2:15pm. Went in for real ID name change and picture taken . I had no appointment. But prior to going in I did the application online at home and took all my documentations just in case. Make sure yall are prepare before going in and do ur research to make it go smoothly. Before coming in check in on ur phone to get ur waiting number . Next to the entrance they have a scan code so u can check in. Not bad experience just be patient w the ladies they are older people working there

I made an appointment online and did all necessary paperwork before said appointment. My number was…read morecalled ,Clerk named Sharon was fast and highly knowledgeable about the new Read ID Federal Card . I ended up getting a new photo and was out of there in 15 min and minus $45 fee . Do the paperwork first online folks ,They verify it /Stamp Copies / Phone in no time

We went in to the DMV to obtain Information on printing a duplicate permit. The DMV Clerk was named…read moreJettie. She was professional and very helpful.

Upon our July 8 visit to the Sonora DMV, my husband and I received very…read more courteous and informative assistance in getting my license renewed. Thank you to: Davinder #13 and Stephen #06

I can't believe I'm actually leaving a 5 star review for the DMV! As others have said, make an…read moreappointment, and do virtual check in. I literally renewed my drivers license and I was in and out in under 10 minutes. The absolutely most efficient appointment I've ever had at a DMV. Also all the staff I encountered were very friendly and I can honestly say I experienced great customer service. Make an appointment, check in online, and you'll have a great visit. Unfortunately I forgot to get the name of the long haired gentleman who helped me, but he was great!

10am appointment, 1 hr later still 20 numbers from being called up. What's the point of having an…read moreappointment? And not having someone working the front desk is crazy!

Personally I had an excellent customer service experience at the DMV. I got there read the clearly…read morelabeled board to scan and sign in and wait for the number to be called. I verified with the security officer Gilbert was calm, professional and gave clear confirmation of the process. It was a tad confusing because I was applying for a minor to have a real id and the online document center wouldn't allow me to submit the forms required for whatever reason. Gilbert kindly assisted me so I could verify properly prepared once I got to the window for service. The system was easy to understand. You are texted a number, the number shows up on a screen in the DMV when you are called and it is called overhead. Viewing the text allows you to see your place in line correspond to the letter being called. There are multiple windows serving corresponding letters. At the service counter our transaction was fast because the application had been completed and submitted online. I handed over the appropriate documentation that I knew I needed including birth certificate, social security, two letters showing proof of address for the minor, and my drivers license to sign the forms required at the DMV. The gentleman serving us was also professional l, quick and to the point. He quickly verified and scanned all info, her fees were paid and she took her picture walking out with a paper copy in hand, being told to track it and how and when the id should arrive! My only complaint which is NOT customer service related is about the restroom. I was sitting approximately 30 feet from the restroom, every time the door opened a horrific smell filled the lobby. The smell was beyond restroom smell.. this was like maybe a city issue under with sewage pipes. I can't pretend to know what it was, I just know it made my stomach upset each time.

I am sharing my experience with the Madera DMV in the hope that someone at a higher level who…read moregenuinely cares about customer service and accountability will take notice and address the issues at this location. I understand that DMV employees deal with all types of customers every day--people with language barriers, frustrated customers, and those who are respectful and patient. I recognize that isn't an easy job. However, that should not excuse poor customer service, inconsistent information, or a lack of proper employee training. My son and I first visited the Madera DMV to replace his learner's permit after it had expired. We assumed the process would be straightforward since all of his information was already in the DMV system. We were wrong. On our first visit, we were told we needed proof of residency. On our second visit, after bringing the requested documents, we were told we also needed proof that he had completed his online driver's education. On our third visit, after obtaining that documentation, we were then told we needed his birth certificate. After making multiple trips and waiting anywhere from one to three hours each time, we politely asked if there was a checklist of everything required so we could avoid having to return again. It seemed like every visit resulted in a new requirement that could have easily been communicated from the beginning. At that point, because my son was getting close to turning 18, we decided to forget about the permit and simply apply for a California ID card instead. We paid the $40 fee and received the ID, only to discover that both his height and weight were incorrect. We returned to the DMV to have the mistake corrected. Instead of acknowledging the error, we were told that "the DMV never makes mistakes" and that we would have to pay another $40 for a replacement card. Reluctantly, we paid the fee because we wanted an accurate ID. When the replacement arrived, it still contained the exact same incorrect height and weight. At that point, enough was enough. We contacted the DMV manager because this level of incompetence and lack of accountability is unacceptable. If businesses in the private sector operated this way--requiring customers to make repeated trips, providing inconsistent information, charging additional fees to correct mistakes, and refusing to take responsibility--they simply wouldn't stay in business. My purpose in sharing this isn't to attack every employee at the Madera DMV. There were a few individuals who were courteous and informative, and I appreciate them. Unfortunately, they were the exception rather than the rule. I hope someone within DMV leadership takes a serious look at what is happening at this office. Employees need consistent training so customers receive accurate information the first time. Equally important, customer service should matter. People shouldn't be made to feel like they're an inconvenience when they're simply trying to complete a required government process. The hours my son and I spent waiting, the repeated trips, the inconsistent information, and the refusal to acknowledge obvious mistakes made what should have been a simple transaction an incredibly frustrating experience. The public deserves better, and so do the employees who strive to do their jobs well. I sincerely hope this feedback leads to meaningful improvements at the Madera DMV.