Excellent experience. Ordered battery and charger online overnight. First thing next morning,…read morereceived text stating it was ready to pick up. Went to store. No hassles. Easy pick up. Mike was ready to go with my battery. I brought the core in. No issues with the core refund. Mike was helpful knowledgeable, professional, courteous and respectful. Was happy to spend money at this Napa. Mike is an asset to Napa.

Very arrogant and rude people. They incorrectly tested my car battery and told me to buy a new…read moreone, then when I brought it back a few hours, they yelled at me and said No returns since the battery was now used . I insisted that it was their mistake since they had not charged the battery before testing it, then they said, Take your old battery and get out and never come back again. I would never recommend anyone to buy from Napa.

Don't count on the time they close being accurate. Advertised as 5 pm on a Sunday. Drove 13 miles…read morethere. Got there at 4pm on a Sunday. CLOSED! Can't add anything else because they were closed

1) some of the floor staff is really sharp & smart, others have no idea what hardware even is - you…read morenever know whether you'll get help or stupidity. 2) no matter what you are looking for they will be out of at least one thing you went there for. Every time. In the springtime they're out of grass seed, in the winter they're out of windshield wiper fluid. 3) they close at 6, so if you're on a normal schedule you'll never make it on time.

Great local hardware store. Usually has what I'm looking given it's size. Star is very helpful and…read morethey're pet friendly.

this is the worst run hardware store i have ever been in. they have very poor staffing and do not…read moreanswer their phone half the time. also whateever you do, do not order on line, the on line inventory is totally inaccurate. i have mistakenly ordered several times on line and when i go to the store to pick it up, the item i ordered and they supposedly have in stock is not is stock and then they can't cancel the order, you have to wait until it comes in and then after that you can come in to the store to cancel the order and finally get your money back!!!!!!!!!!!! how bad can an organization be relative to customer service ?????????

Worst HD store bar none. Recent visit to buy a 10ft iron pipe. List $72. Found a three foot version…read morein the junk bin. $84. Brought it to the Manager. sorry, that's the price. So 3 ft is more expensive than ten feet? Yep. Keep it. At least fifty percent of the times I have gone here. They are out of whatever I need. Go to Southington. stay clear of Waterbury!!!

I ordered a kitchen faucet that had next day delivery because mine broke. now it's been delayed by…read moretwo days and I will have nobody to install it if and when it ever arrives. Thanksgiving week and I have no kitchen sink. This is not the first time they've completely messed up my order, but I guarantee it will be the last time.

I like Harbor Freight because you can get various tools and batteries as well as some gardening…read moreaccessories at a reasonable price. The aisles are labeled well and when you figure out their system it's fairly easy to find what you need. The manager and associate was very helpful when I was trying to find a socket set for installing a couple of lights on my car. It's also great that they have discount coupons for various items in the store. The store is located in a plaza with Norm's Gym, Sally's Beauty Supply, Chucky Cheese, and Dollar Tree just to name a few.

Would not honor a rain check from another branch. Had to drive to Poughkeepsie where they had zero…read moreproblems. Waterbury manager just list a customer.