Hardware and free popcorn!!! Always a win! I love that this location is more intimate than some of…read morethe huge hardware stores. The staff is courteous and able to answer questions. The young man that helped me took his time, helped me decide an option to buy, and was very cheerful.

I offer the best praise possible for the personnel in the paint department of this store. I…read morerecently had a color matching challenge with the stain for my deck, and Ethan and Claudia rose the occasion in a big way. My deck and fence hadn't been stained for 10 years, the fence was still in good shape, but the deck needed a serious refresher. However, the new shade of stain with the same name made by the same manufacturer wasn't the same as when we last used it - apparently, they changed their formulation from oil to latex - might that be why? Anyway, I pestered the c**p out of Ethan to try to make the colors match, and he gallantly gave it his best effort in a one-hour engagement - where I clearly had worn out my welcome, though he didn't let it show - and got it close, but it still wasn't the same. I went back later on in the day with my wife - the one with the keen eye for colors - and Claudia patiently worked with us to try different shades in different brands. We found one that was closer, but still not a match. But when I mixed a gallon of that with the original 5-gal I started with, it matched very well. Problem solved, and the story comes to an end but for my repeated praise for these two young sales professionals that were clearly well trained and have a bright future ahead of them. Kudos to Ethan and Claudia at the Watertown Ace Hardware store!

Worst HD store bar none. Recent visit to buy a 10ft iron pipe. List $72. Found a three foot version…read morein the junk bin. $84. Brought it to the Manager. sorry, that's the price. So 3 ft is more expensive than ten feet? Yep. Keep it. At least fifty percent of the times I have gone here. They are out of whatever I need. Go to Southington. stay clear of Waterbury!!!

I ordered a kitchen faucet that had next day delivery because mine broke. now it's been delayed by…read moretwo days and I will have nobody to install it if and when it ever arrives. Thanksgiving week and I have no kitchen sink. This is not the first time they've completely messed up my order, but I guarantee it will be the last time.

I like Harbor Freight because you can get various tools and batteries as well as some gardening…read moreaccessories at a reasonable price. The aisles are labeled well and when you figure out their system it's fairly easy to find what you need. The manager and associate was very helpful when I was trying to find a socket set for installing a couple of lights on my car. It's also great that they have discount coupons for various items in the store. The store is located in a plaza with Norm's Gym, Sally's Beauty Supply, Chucky Cheese, and Dollar Tree just to name a few.

Would not honor a rain check from another branch. Had to drive to Poughkeepsie where they had zero…read moreproblems. Waterbury manager just list a customer.

My experience with Marvin representative, John Barnick was outstanding. Professional, polite and…read moreprompt. Highly recommend if shopping for Marvin products.

Renovating a 100 year old house and they had replacement Cedar sheathing to repair the rotted…read morepieces in stock. The sales person gave us some options and helped to assure we were selecting the right materials for the job. Good old fashion customer service and respect with excellent knowledge of historic homes.