Do not order from here! ordered windows beginning of October from Steve that arrived damaged 6…read moreweeks later. It took 2 months to get someone to come repair the windows after Steve told us to just install the windows! Thank god we didn't install them because the guy showed up with black nail polish to "repair" large scratches. Even he said this was not acceptable! Multiple calls later and come February I finally found someone to get the windows out of my house that were in our way. Steve assured us new windows were ordered and would be here 2/22! Again months later and still no one offered money off or any resolution! Come 3/5 and multiple calls and people promising to call back with no luck and no call backs I got a hold of someone saying that they got parts to repair our windows. Again what would they do if we had these windows installed already. Also I didn't pay $11,500 for repaired windows delayed by 5 months. Finally got my money back 3-11.

We own a small renovations company, and order millwork frequently for customer projects. Hines has…read morebeen an absolute nightmare to work with on every single project thus far. From our AE Steve Conro not relaying information about delays, ordering products without necessary hardware, and Hines' inability to deliver correct items on a consistent basis, we have lost THOUSANDS of dollars due to their "mix-ups". We have so far been offered $300 refund for our troubles (insulting), when a single issue led to (2) men having to work (8) extra hours to correct the issue and pick up the right supplies which didn't deliver. I wouldn't recommend Hines Supply, and quite honestly, don't understand how they've managed to stay in business. Go literally anywhere else.