After years of being a patient needed an urgent appointment, took 4 days to get an appointment. I was having vision changes. When I arrived for the appt. they said I didn't have one and had cancelled my annual exam for the following week. The person I spoke to on the phone was in the office said he " didn't recall what we decided on," while he's nonchalantly clipping dead leaves off a plant. Could not tell me when I could get an appt. but they would "call me." Stunning incompetence. Called a doctor a family member goes to and got an appt. in 1 day! Will not be back & should be avoided. read more

If I could award them 6+ stars I would! I go for my check up every year and each year this staff gets more amazing. They all go beyond what you expect from a medical team - they really focus on taking care of the whole patient and spend undivided no rush attention personal attention. Others in the medical profession would be well served, as would be their patients, if all medical offices practiced medicene the way Dr Saub and his staff do. read more

Completely rude and condescending. Both dr saub and his receptionist. It's not hard to be descent human.

Visited Dr Saub today after 3 year for my 96 year old father. Dr Saub is so patient, knowledgeable and clear with my hard of hearing dad. Many people will dismiss my dad because of his hearing and language barrier. You'd be lucky to be seen by Dr Saub. Also, thank you to Isabel and Martha for taking care of my dad as well. read more

I have to agree with everyone here - Dr. Saub and the entire crew are fantastic. I have not had need for an ophthalmologist before, but recently had a rather odd issue with an eye. We found this office yesterday, spoke with the team over the phone and filled out the paperwork. That same day they scheduled an appointment for first thing the following day. Upon arriving I was greeted by Martha at the front who reviewed my information as a first time patient, and was seen within a few minutes by Bill who got me started. After we went through the initial consultation, Dr. Saub introduced himself and we went through step-by-step everything that I had to look forward to. You can 100% tell that each person I interacted with truly cares about their patient. From listening, to communicating what it is that they are doing, to little details like turning off the lights when you're walking out of the room. I've got a bit of experience with doctors, and sincerely this operation and the people (and their personalities!) are A+. I highly recommend. read more

Dr Saub might be an excellent doctor, however his receptionist was so condescending and rude when calling for an appointment I would never recommend. I was referred to him by my insurance and then was told they are booked out for 8 months and not taking new patients. When I asked if they could please update insurance so that people are not given his information and waste time (I've made 14 unsuccessful calls to booked doctors) she was beyond rude. read more

Dr. Saub is amazing. I did my research before deciding on which specialist to go to & Dr. Saub was top of my list. My optometrist also referred me over to him as well so I knew he must be good. Dr. Saub looked at my case and asked to see me right away because my eye pressure was really high. He was super informative about my eyes and turns out, I have glaucoma. Dr. Saub was very kind and reassured me that I'll be okay as long as I am consistent with my treatment. I'm beyond amazed at how knowledgeable he is. He was very detailed and explained everything in depth so I had a better understanding of my eyes. It was so reassuring to know that my eyes are in good hands. Martha and Bill are also great. Super kind when I came in for my appointment and took really good care of me. So glad I was able to book an appointment here. Honestly one of the best places to go to if you're ever having eye problems. 10/10 recommend you come here! read more

Terrible expereince. The website directs you to fill out their online forms including a complete list of your medications. It then directs you to fax the form to their office and request an appointment. I had to go to postal annex and pay to have the 6 pages faxed. The office called to ask which doctor referred me. I told them my Doctor was Robert Norman (Stanford network). I was then told they really weren't not accepting new patients . I was directed to go to my Doctor and get a written referral. Only then, the Doctor would consider if he would accept me or not. Are you kidding me? #1 If the Doctor is not accepting new patients UPDATE your website. Why put people through all of the form filling and fax exercise. #2 I gave you the name of my Doctor but you want me to go through more hoops and get a written referral and then you might accept me or not? Very unprofessional and disorganized. read more

Wish I could give it a lower rating, but I guess they get the one star for actually picking up the phone in a time where most places avoid the conversation. I was asked by my doctor to find an Ophthalmologist to give me a Field of Vision test, due to a microedenoma on my pituitary gland. This was the first Dr. I called. I already knew they took my insurance, because I spoke with the insurance company and I was on a PPO plan, so shouldn't have been a problem. When I explained what was going on to the person who answered the phone, they said that they would need a referral. I asked if that was true because I was on a PPO and she put me on hold to check. She came back and said that she would need a referral regardless of Insurance Plan. I then asked what if I were to pay cash and would that make a difference. Her reply was, "If you are going to give me a hard time, I don't need this." I didn't realize that I would be unable to ask questions. I don't need a Dr. office that takes a authoritarian stance on its patients either. I guess it's off to the next on the list. Maybe they will accept cash and new patients, not just put so in writing. For potential new patients, I recommend you ask if they really accept new patients first or if they need you to do a song and dance prior to making an appt. I've also notified my insurance company that these guys seem to have a different process they follow vs. what the insurance states on their website page. Note: My apologies to this person I spoke with. I'm only realizing now that maybe she was just hired to deflect people vs. answer questions. Maybe the person reading this can let her know that she can pass the call to someone that can answer questions regarding the practice. read more

An excellent Dr.! I was directed to him by my GP when I came in with the feeling of pain in my left eye. I was greeted by the very friendly receptionist who is really quite wonderful. Dr. Saub was well above par. He quickly assessed the issue as a splinter of metal embedded in my cornea and moved swiftly to remove the foreign body. I felt no pain whatsoever once Dr. Saub went to work. He is an exceptionally thorough specialist who covers all aspects of the situation- and did so while completely putting me at ease. I HIGHLY recommend Dr. Saub for any eye problems!! Not to mention the entire office has a great sense of humor. read more

Gosh, I've been going to Dr. Saub and Bill for around seven years, and that's simply because he is a great doctor, who is pleasant to deal with. He treats you as a human being. I let Bill pick out my frames for me, and he made me look like a star. My old frames were pretty bad. Thanks Bill! The desk staff is also great! Just a super all around office. read more

Dr Saub is a congenial, thorough Eye Doc! Pleasant, businesslike & takes time to cover it all!!! Bill is an excellent addition, keeps the office working and makes sure the entire patient experience is EXCELLENT. The only downer, is the judgemental Receptionist who adds her two cents when it really isn't asked for. read more

I came here about a month ago because I was referred by my optometrist to see a glaucoma specialist. Dr. Saub is a glaucoma specialist. And most of his patients that he sees are glaucoma patients. He is very nice and explains everything very clearly. I had also dealt with Bill when making my appointment over the phone and he was very nice and informative. The staff was all very nice. I had a good experience here and glad that I found Dr. Saub. read more

Dr Saub helped me with a few eye infections that I had as a result of my contacts. The thing that impressed me most about Dr. Saub's office was that when I told them I had an eye infection, they adjusted Dr. Saub's schedule to get me in right away. Dr. Saub even offered to come into the office on a day that he generally doesn't work. read more

So impressed with Dr. Saub and his office! Called in because of a huge cyst on my eye, and was hoping for an appointment that day. I had called my previous Dr - Dr. Langell - and they hadn't called me back even after two phone calls. First off, Martha the woman who answered the phone was amazing. So caring, so sweet. Then I talked to Bill, who asked many of the same questions as he tried to see if they could fit me in that day. So amazing as well! It turned out they were not able to fit me in that day, but had a morning appt. the next day that I took. Afterwards, Dr. Langell's office finally called back with an appt. that afternoon, but the woman was acting as though I had interrupted her honeymoon or something and was very uncaring and dismissive. So I decided to wait for Dr. Saub. Fast forward to today's appt. Everyone was just wonderful! Dr. Saub listened very well, and explained everything very clearly (except the stuff I didn't want to know, like an instrument touching my eye - ick). He was not at all condescending, and took the time to make sure he heard everything correctly, and that I understood everything. I do have to go back in three months, but am so glad I found Dr. Saub and his office. Doesn't hurt that he went to Stanford Medical School. Huge recommendation. read more

Had a possible eye infection so we got in same day. The staff was professional and extremely accomodating and helpful. Dr Saub was very impressive! Very thorough, typing and speaking everything he typed (notes) into their new system. He was very thorough in explaining everything. Asked several times if we had questions. Made sure there was going to be followup with him in six weeks. He performed several checks and we got a diagnosis and a perscription immediately sent to our pharmacy. He repeated the instructions and made sure we understood them. By the time we got to the pharmacist, our perscription was ready! I could not be happier with Dr Saub! Thank you! read more

Met with Dr Saub this morning for a eye check up as recommended by my family physician. His staff were super friendly and personable/ I really enjoyed the education and clarity Dr Saub provided when reviewing my eye results after doing a series of tests. Never have I had a doc explain so clearly the results, that in turn, put my mind at ease. I will definitely see him again and refer him to anyone looking for a top notch eye doc. read more

My parents (94 and 98) have been seeing Dr. Saub for several years. Dr. Saub is clear and patient in explaining diagnoses and treatment options and respectful of what they choose. The three people in the office (Bill, Martha, and Dr. Saub) are over-the-top kind to my parents and treat them like VIPs, as I suspect they treat everyone! My parents consider all three of them friends and like to stop by to say hi when we are near the office. read more

The best eye exam I have every gotten. Changed to Dr. Saub because my eye doctor was retiring. The exam was through, and all details were explained clearly. Dr. Saub's entire office staff is very friendly and helpful. Highly, highly recommended. read more

Dr. Saub has always been my opthamologist going on 11 years. Sadly, today was the last time i will be seeing him. His office assistant Bill, is condescending, rude and unkind. I had noticed over the last few years i was being charged 160.00 - 200.00 over and above my wellness appointments. When i would call to ask Bill about this he would say that what was done in the office wasn't covered by wellness. Today, when i went in I asked Bill to please not do anything that wasn't covered under my wellness appointment as I could not afford it. He began to lecture me that this was a medical appointment and not a vision appointment. When I asked him what he meant by that he said they were seeing me for a medical issue and not a wellness appointment. I asked him what my medical issue was as i didn't know i had a medical issue. He said I would have to ask Dr. Saub about that. I had Martha the office assistant print out my last bill when i saw Dr. Saub in 2018 to make sure that what wasn't covered then, would not be done today so i would not be charged. Bill came out and I quote (in front of Martha) "if you are are looking for a free vision wellness appointment, you have come to the wrong office". I was shocked and horrified. I was waiting to see Dr. Saub to have this discussion with him (as I was waiting for eye dilation). The behavior and character of Dr. Saub would normally be patient, understanding professional and always has greeting me with a smile and kindness, he briskly walked in and said, I understand we need to have a conversation about the difference between a medical appointment and a vision appointment. Sadly, Bill in his insecurity and weakness obviously had a conversation with Dr. Saub before he got to me. I told Dr. Saub, I would rather have the exam and then have the discussion of how Bill treats his patients at the end of our exam At first, Dr. Saub just stood there (I thought he was going to refuse service) and then said, okay, okay lets, get the exam done. Dr. Saub was cold, fast and went through the exam quickly and then told me his findings and asked if I had any questions and I said no. Right away, Dr. Saub and I quote "states, now let me tell you the difference". Once I recognized he was polluted with Bills horrible bedside manners, I left the office crying and never looked back. Another things that was very interesting is Dr. Saub, said we had this same problem with your husband last year. What i didn't have an opportunity to tell Dr. Saub is that my husband found another ophthamologist who gave him the same prescription glasses for 1/3 of the cost this office wanted to charge him. Also, my husband too was disappointed in the level of service Bill extended. Bottom line, this office has become all about the money they can make and not the level of care they extend to their patients'. I would encourage Dr. Saub to re-read the Hippocratic Oath "DO NO HARM". I know losing two patients' will not end his business. I will however tell everyone I know at each opportunity about how I was treated. read more

Dr. Saub is truly what a doctor should be. He spends time with the patient, he listens and his concern about the patient is very apparent. While numerous other ophthalmologists notice that I had some eye abnormalities, I was never informed that there might be a potential problem. Dr. Saub identified the problem and saved my vision. It was only through his persistence and extensive testing that a diagnosis and treatment plan was made. Bill, his office manager and optician, and Martha, front office, are also very caring and competent professionals. This is the best medical practice around! It is so good that I still come to see Dr. Saub even though I moved to Arizona! read more

I was a new patient, referred by a friend to Dr Saub. I needed to have my routine eye exam done, so I called them and asked to verify my insurance coverage, they told me I am covered, then I filled out the forms with my insurance ID and all. But when I arrived at the office at the appointment time, I was told they were only contracted with my insurance company as medical health care but not vision, and I will be charged at "whatever the doctor decide after the exam". They refused to talk to my insurance company, and required the insurance to call them. They even claimed my insurance company do not have a vision plan at all, so I called my insurance and verified that I am indeed under their vision plan coverage, and they gave me a code for the billing. Both the receptionist (a woman whom I forgot the name) and the doctor refuse to take it, and the doc said this will not be a routine exam anyway because I had put floater in the medical history of the form I filled out. First of all, both the receptionist and the doc was so rude, and I didn't even want to go through with this even if they ended up accepting the insurance. Secondly they should have explained this whole deal of medical health vs. vision insurance contract when I asked them to verify the insurance coverage at the time of appointment. So be caution. What kind of customer service is this? I would have give them a ZERO star if Yelp lets me. read more

Dr. Saub is excellent, I've been seeing him for a few years now. My optometrist did a retina scan and found some abnormality that could suggest glaucoma and that required an Ophthalmologist, and I'm glad I found Dr. Saub. He's very nice, very thorough and explains eye test results clearly. He also looks at past results for comparison and will tell you if he has any concerns about any trend he might be seeing. His staff are all extremely nice. read more

I am a detailed oriented, Type A personality and a Registered Nurse. I have high expectations of my healthcare providers and this doc was nothing short of Amazing. Fantastic bedside manner and super smart. read more

I will give 10 stars to dr.saub he's so nice and kind very funny too I just fell so luck having a doctor like him.

I learned of Dr. Saub after being hit in the eye with a ball. He visited me in the ER at Good Sam. I went to his office for follow-up appointments and then for regular eye exams. Bill was amazingly helpful and funny. Dr. Saub is friendly, knowledgable and is well-respected in his field. I recommend Dr. Saub 100%. read more

Dr. Saub is the best eye doctor! We had to wait 6 months before he can see my 15-old-daughter, it's worth the wait! He's very knowledgeable and explained patiently to my daughter about what he's doing, why all the exams/tests are needed. To be able to access the MyEyeCareRecord is a god-sent. Thank you Dr. Saub! Happy new year again and we'll see you in 2017! read more

Dr. Saub is from a rare breed of physicians, being extinguished by the institutionalized healthcare changes of the past few years. He embodies old school private practice medicine. He is very knowledgeable, extremely thorough, warm and personable, and most importantly very passionate about his kraft, which is ultimately why he is so good at what he does. Over several years I have been going to him for regular eye exams, I have found his examinations to be extremely thorough, and his treatments and recommendations very appropriate. He spends the time to explain everything in detail and you leave his office empowered by the knowledge as to why a treatment makes sense. In all these years I have never felt rushed during a visit. As a physician myself, I am very critical of physicians whose quality is below standards. I am glad to say Dr. Saub is the kind of physician other physicians should aspire to be like. 5 stars to this superstar ophthalmologist we are lucky to have in Los Gatos. read more