Answer the phone! No matter what time during business hours no one answers that phone,! read more

Fabulous practice. I was referred by our internist, and was pleasantly surprised. My father, was a physician in San Francisco, so I am not as familiar, with all the professionals, in the Peninsula. My son Jack, 20, with autism, needed to have a "milia" looked at, on the corner of his eye. Dr. Kirschner, was so professional, kind, and patient with him, mom, and our two 1on 1's. Fortunately, Dr. Kirschner was not concerned about the issue. The entire staff, was so dedicated to making us comfortable, and supporting Jack's special needs. Thank you, and kudos. I highly recommend Dr. Bruce. Susan Roth Downie-Moravcsik read more

Absolutely terrible. DO NOT GO HERE!!! I went to Dr. Kirschner while I was in high school and college. I then moved away for 10 years and visited for the first time since. Dr. Fong is 2nd in command and is terrible. She is not friendly, the technology used in this office hasn't changed since the 80's. Dr. Fong ordered me 'HARD' contact lenses - which I had never had in my life. They were miserable, and I requested that I need soft contact lenses as that's what I've been wearing for 20 years. She places the order - here's the best part!!!! She orders me a "6 month" supply. Well after 6 months I needed more lenses. She says "Oh, well your insurance only covers for a 1-year supply, you will need to pay out of pocket." I ask - "if you knew that, why wouldn't you have ordered me a 1 year supply?" She mumbles and basically says "do you want them or not?" Even better, """1 YEAR""" after my visit, I get a bill for $75 for a visit. When I had visited for my evaluation and to pick up my contacts I was told by the front desk that there was no copay needed and nothing due. The Dr's office is Kirschner, but you will be lucky to see him for more than 3 minutes. The remaining 97% is spent dealing with the miserable and lousy Dr Fong. I don't write many reviews, but I hope this will help at least 1 person to decide to GO SOMEWHERE ELSE!!!!! This place is garbage. read more

IF there was a zero this place would get it. It was the worst experience for me and my senior citizen parent. Dr. Kirschner wore his mask under his nose when treating my parent at 90. I to ask him to pull it up and he said "covid is everywhere" then he pulled it up but it was not fitting correctly and kept slipping down. Dr. Zhu was walking to the patient room fast with a 90 year old behind her. Looked like we were hurrying to keep up. This place has to realize they are treating geriatric patients here. If they are in such a hurry they are in the wrong business. And lets protect patients no matter what age. Through her exam she was asking question so quickly even I could not keep up. I had to ask her to slow down and she did a bit. She seemed to be in a hurry and my parent was getting super confused. By the time we left the office he was upset and frustrated. I have never seen this. It was AWFUL . I have never written a review before but this place needs one. A real one . read more

I called to schedule an appointment and was told there was one available the next day. When I arrived, I was told that my appointment had been on the previous day. They rescheduled me for 6 weeks later. I assumed the mistake was mine until I got home to check my phone records. I called in to advise the office what had happened. I realize mistakes can happen and asked for some priority in getting called for a cancelled appointment. I called back after a couple of weeks and was told that I was on the waiting list for cancellations. About a week later, I got a call and took the appointment for a day or 2 later (Feb. 6). On Feb. 6, I set up my Apple Maps navigation to arrive 10 minutes early to "Dr. Bruce Kirschner, 1720 El Camino, Ste. 225". To my dismay, it delivered me to the corner of Ocidental Ave. and Burlingame Ave (which destination it still presents when asked for navigation). My appointment was in 8 minutes. I used Waze to navigate me from that position to the correct one, a couple of miles away. After I found parking, I phoned the office that I was about 2 minutes away heading there on foot after bad navigation. The person said, "OK." I arrived to a short queue - it took about 4 minutes for the reception staff to process the 2 people ahead of me. When I got to the counter, I was told that I was too late and would need to reschedule. I reminded them that I had been mishandled by them for my prior appointment and thought I deserved a little more consideration. They refused. I offered to wait and was again refused. I wonder if they presented the full story to the doctor before being denied service. I did not take the offer to reschedule the appointment. read more

Professional staff and incredible service by a very expert team. Right on time, which is what you want from a doctor. Highly recommend them for all your eye needs. Also have a wide selection of frames and lenses with a super nice team. read more

I came here to see Dr Fong. I got my eyes dilated, it was my first time and they forgot to give me temp sunglasses O.O! Good thing I live 2 blocks away, or I probably am already dead. Also, I'm not sure whether it's because there aren't a lot of CRT cases that she have seen, but after 4-5 follow up visits and paying the $100 for the contact lenses fitting on top of the regular $60 eye exam fee, I still cannot see very clearly. At the last fitting, it looks like she gave up trying to help me see 20/20 when I still failed to read past the 3rd line. I got a years' supply of contacts in the end and later saw that I actually can get it for $150 cheaper online with a prescription; there is usually a markup if you get contacts at the OD, but I just didn't realize it will be more than 50%. Conclusion: I won't be going back again. read more

I came here to get an eye exam with hope of pair of progressive glasses. Dr Phong did decent job with exam, but then my nightmare started. I went to see their dispensary technician. My first frame she suggested was a disaster. Not only wouldn't hold on my face the measurement was off. Eye focus was not measured correctly and my eyes basically were looking through blurry off center lenses. I came back to get a different frame and when I complained about miss measured prescription this lady Natasha was getting very offensive and argued that her measurement is correct and this is just a placebo effect and it will get better with time. I went back to doctor and complained. Doctor said it is probably off center but prescription she gave mi is good and there is nothing she can do about it. I went back to Natasha who has measured the glasses again , by the way in this day and digital age using sharpie pen and small wooden ruler in centimeters. She got it wrong again. I came back and complained and she was very offensive again. I made her shift the right eye prescription to the right and finally glasses she gave me were almost perfect although not quite but acceptable. I asked here to get me an identical second pair. When second one came in it was completely wrong, I couldn't wear it. I came back and complained. She told me that I have to surrender my first pair so she can send it in for them to make 2 identical pairs. They re-did the both pair even one that was quite good and when it came back both of them are different and badly off center. My vision is slightly blurry thorough either one of these. Basically I need to pan my head to the right about 15 degrees to see objects somewhat clearer. This cost me over $2000 so far. YES, TWO THOUSAND DOLLARS. It took 5 month to get to this point of super frustration. Natasha is nothing but unqualified super Id*ot that has no clue what she's doing. BE AWARE. DO NOT GO THERE. THESE PEOPLE MOST LIKELY ONLY CARE ABOUT YOUR MONEY AND NOT YOUR VISION. Update February 12, 2015 I have been living with blurred vision for couple of months now. Every morning I get in the car, I get upset, because I can't see properly. Specially looking in the rear view mirror, I have to twist my head to the right extra few degrees just to see objects sharper, although my left eye focal point is completely off. I have called the office and told them about my ordeal. Make a long story short, dr. Kirchner said that some people can not wear progressive lenses, Natasha is the only one they have, it is too bad and there is nothing he can do (or will do). I will report this crook although that is not going to do much. *********AGAIN, BE AWARE!!!!********** read more

This review is for Dr. Shirley Fong, the optometrist in Dr. Kirschner's office. I've been seeing Dr. Fong for about 20 years now and don't see myself leaving any time soon. She's very thorough and consistent. If you have any questions or concerns, she will talk it through with you and make a recommendation based upon her diagnosis. The last time I was there, I was having some trouble with blurry vision when sitting at my desk. She asked me a number of questions and ultimately it came down to dry eye. She gave me a number of eye drops (in case I didn't like a certain one) and sent me on my way. I haven't had any issues with my eyes since. I haven't had the pleasure of seeing Dr. Kirschner, mostly because he's an opthamologist and thankfully I don't have a need for his services...yet. All in all, I highly recommend Dr. Fong. And, they have an optical shop in their office, so you don't have to go far to get a new pair of glasses. read more

Although he seems to be a fine clinician he has a terrible bedside manner! I had a severe eye infect and he seemed more concerned with the fact that I mentioned I inquired with his front office staff about my Rx after my ER visit-How dare I expect them to be intelligent enough to admit they didn't know the answer and that they didn't have the sense to go ask someone who might know?!? He was down right obnoxious and insulting.I left feeling victimized-he totally took me off guard. i don't know what this creepy little man's problem was...but be prepared to take the defensive. Unfortunately, I was not and left regretting not taking a stand for myself. read more

Went in for an eye exam and received a very thorough work-up which picked up on an eye disease. Thanks to Dr. Kirschner and staff, I can start treatment and preserve my vision. Shirley, Nancy, and the receptionists are really friendly and helpful as well. Dr. Kirschner is super personable. I'm very thankful to have made my eye appointment and that I went to see this great team of people. read more

Against my better judgment I made an appointment with Dr. Kirschner, knowing that it would be his optometrist doing the measurements. Well, wrong decision. I have complicated eyes and two sets of progressive glasses - one for computer and desktop reading and another for driving and car dashboard. Having been told clearly, several times by me, that these are my needs, I don't know how, but she managed to lump sum the two together and I guess give an 'average'(?) reading. I took it to the company that has filled my prescriptions many times before and when the technician there saw hers, he realized something is wrong. He made me try the lenses and everything looked foggy and fuzzy. So I had to have my eyes checked again and had everything redone. Dr. Kirschner, however, is a pleasant enough person, and I have no problems with his professionalism. But her.... that's another story. read more

hi Kirschner is good, he explains clearly, But the front office is very pathetic, they will suggest something, they will charge for that, they wont explain properly also (actually they dont know the what they going to do). We need to be very care full with them. Attitude also bad. read more

Dr. Kirschner is the last of four opthamologists of whom I have been a patient in the years I have lived on the Peninsula (now almost 50). I came to him after the first retired and left the area. Since he no longer practices, I'll not review him, but he was the kindest, most professionally competent diagnostician, therapist and communicator one could ask for. He removed my first cataract with superb results. Then, I stayed with his practice when another of the mid-Peninsula opthamalogists took it That "relationship" was a disaster. He may be an "expert" as far as knowledge and skill is required, but there's much more to the "service" provided by a true professional, namely, personal style and attitude. In those respects, he was a genuine disaster as far as I could determine - way too full of himself, brusque, regularly "stepping on my tongue" when I needed answers, not bullying. I then went to another, now also retired, MD who I can only describe as bumbling and preoccupied rather than focused and attentive. They are, after all, my eyes! A neighbor whose judgments I have always trusted then recommended Dr. Kirschner. Subsequently, he has removed my 2d cataract and has provided me absolutely superb professional services. He is not especially chatty but we have developed a solid relationsip that I find completely professional and fully satisfying. Dr. Kirschner's support staff are skilled, well-informed, helpful, cheery, actually treat the patient like a human being not a file folder. . . . with one exception. That exception is Optometrist Wong who, in my humble opinion, needs to attend a couple of weekend sessions at a Charm School. I recognize that it's difficult to satisfy everyone, but I am giving Dr. K five unadulterated stars (Opthamalogist Nr 2, above, has some high commendations in Yelp from some parients . . . none now or ever from me! That may be why horse races were invented 5,000 years ago!) read more

In recent months I have had cataract surgery on both eyes. I began wearing glasses when I was forty. That was 32 years ago. Have you heard of the expression "I can see clearly now?", well I can and NO glasses for near or distance vision. I am no longer seeing through a yellow fog. Blues are blue, greens are green and so forth. Dr. Kirscher's bedside manner is beyond. Thank you for making my sight so clear and with no stress. This is a lense replacement surgery & is painless. read more

How about professionalism and knowledge? Yes, I was misdiagnosed with macular degeneration , Dr Kirschner corrected that diagnosis, whatever the optometrist saw has been there a long time. Eat kale and spinach daily. His optometrist saw my daughter, and she also was misdiagnosed with the need for driving glasses, it turns out she has 20/20 with dry eyes from computer. Please see an opthomologist when it comes to your eyes, Dr Kirschner has an MD!!!!! read more

I came here for the first time to get my eyes checked since I switched insurance from Kaiser. A Friend of mine recommended this office so I thought id give them a try. The front desk staff was very friendly, and the registration process was quick. I met with Dr. Fong first to do my vision exam, and then I met with Dr. Kirschner so he could check the health of my eyes. Both doctors were very friendly and knowledgeable. I will definitely be back for my yearly exam! read more

I'd like to spread the word on how good these doctors are. Dr. Fong really listens and keeps excellent notes on what concerns I have had with my vision and is very thorough in explaining my options and the pros and cons to those options. Recently when in for what I thought would be a routine vision check, Dr. Fong noticed something else. Fortunately Dr. Kirschner was able to take a look during that same visit so I did not have to reschedule. Problem handled! read more

I have been a patient of Dr. Kirschner for about 5 years for my yearly Diabetic eye exam. He has a friendly personality and I've had complete confidence with his treatment. I recently had catarac surgery for both eyes and am truly surprised on how much of an improvement in my eyesight. He told me exactly what the procedure would be and what to expect the healing to be like. The surgery was comfortable and the recovery was painless. I would recommend his professional and kind treatment to all my ffriends. read more