My roof needed replacing, and the claim was processed off with lightning speed. The inspector gave…read moreme a check on the spot. Wow.

I bought a house last year and Ana was very helpful with the process of getting homeowners…read moreinsurance through AllState. I recently decided I'd switch my car insurance and Cooper was helpful with explaining all my discounts and coverage - which is all great, especially when I bundled everything together. 7 days after I switched my auto insurance over, I had to file a claim because some jerk sawed off the catalytic converter on my car (2nd time it happened, beware Honda Element owners...) and I was helped by Louise. The whole process - from waiting for an adjuster, having to talk to a Special Investigator because I was a brand new policy holder making a claim for expensive repairs (which I totally understood) to waiting for another adjuster to check out the car again because the damage was more extensive than originally thought - was a little lengthy once you also factor in a holiday. But the whole time everyone was friendly, helpful, called when they said they would call and did what they said they'd do, even if it was as simple as passing along a message to the right person. I myself, and my work, pride ourselves on excellent client care, so when I don't get it elsewhere it's obvious, but when I do get it, it's so very much appreciated. I was treated like a longtime client, and I'm thankful I switched to AllState. Thank you all for being helpful and friendly, especially you Miss Louise!!Hopefully I'll never have to file a claim again, but if I do, I know I'll be taken care of :)

LOVED this guy. You always hear the insurance salesman jokes ("Ned" from Groundhog Day didn't do…read morethem any favors) so you kind of get this idea in your head about what to expect. Mr. Reese wasn't even close. Very knowledgeable about all of the services and answered every question I had. Let me do most of the talking too. Said I could save more on auto insurance and he was right. Really good financial knowledge, too, and I'll be going back for that as well. Just a decent, laid back, intelligent guy. Seriously, only thing missing was a beer and a ballgame! A great dude and I highly recommend him.

I saw the one-star review and thought, everyone has their own experience. Speaking from my…read moreperspective, I have worked with Mike Thompson Insurance since 2016. Before that, we were with another company where we often felt unprotected. Since switching and working with our agent, Javier Garcia, we've truly felt supported. They guide us through questions and sometimes pick up the phone even after hours just to acknowledge our concerns. We use them for boat, business, home, and vehicle insurance. Plus, whenever a client requests our liability information, they respond promptly and professionally. Overall, excellent and reliable service. I never hesitate to referred friends and family to them.

I would have given 0 stars but that wasn't an option. They have very bad business practice. I…read moredirected to this agent through a nationwide rep. Our first point of contact he told me he was headed to a meeting and he'd call me later on that day. Multiple days passed and I heard nothing. I called a few more time before I was able to reach him he then told me he was waiting on a quote from another company. I called back days later and he informed me that the other quote was too high and he thought it would be best if I went with progressive. Prior to him finding these quotes I told him I had decided to go with liability adding uninsured motorist, towing, roadside assistance, and rental. I paid for the policy and was told he was sending over paperwork via email for an electronic signature within an hr. I checked for the paperwork multiple times that day and it never came, I called him for roughly a week trying to get that straight because I know this is normally time sensitive. I left many voicemails and never heard anything back. By the 4-5th call I finally got in contact with his business partner who told me that they did receive my messages and that THEY OPERATE THEIR BUSINESS LINE THROUGH GOOGLE VOICE AND WHEN THEIR SUDDENLINK IS DOWN THEY CANT SEND OUT OR RECIEVE ANY CALLS. I called from another line and he answered and when he proceeded to tell me he was just about to call. That is when he realized that he didn't enter in my email correctly , and resent the info which I did receive. I immediately signed and sent it back that day (mind you it is now at least 10 days after I started the policy) Now fast-forward to Feb. 4th I got in a bad car wreck caused by someone else. I was informed while the scene was being cleared that the person that hit me that caused the whole accident didn't have insurance. while in the ER I called progressive claims department to find out that there was really no coverage at all, the only thing he had on there was liability and roadside assistance. Ive been calling him for the last couple days with no response from him directly. On the 7th of feb after the 7th phone call I place I got his business partner who informed me that he was out on vacation. I explained to him the situation and he informed me that that did receive a phone call from progressive a week or so prior about my paperwork... I asked why didn't I hear anything about that his reply was mike probably forgot b/c he has so much going on. My policy was canceled that day b/c he "FORGOT" to relay info.

I used them this year. But today I get a text, same chain as the appointment reminder that happened…read moreto be on my phone for months. On it stated a persons name and they have IRS penalties from unpaid taxes since 2020. I immediately called the office and let them know what happened and that I was sent someone's personal information. I explained it twice. She didn't listen. All she asked and she asked twice is would I like to make an appointment. I would have asked for someone else but the times I had been there only one person was ever there. Do not use these people. Your info is not safe.

I was charged $340 for my taxes while my friend who owns a business has a personal tax lawyer was…read morecharged $250.