I don't have enough good things to say about State Farm, who insures our Rogue, and our agent, Rick…read moreHittle. Our Rogue has had an invisible target on its back door since September 2022, when it was struck from behind on the Interstate. Not our fault and luckily, everyone was ok. In April 2023, another rear-end accident that wasn't our fault. No injuries, thank God. Our Rogue was a mess again. State Farm oversaw our repair process both times, and they were quick and caring about it. Our agent, Rick Hittle, was there when we had any questions. The claims agents treated us with concern, and answered all of our questions, also. We immediately had a rental car to use. Our vehicle came back in spotless condition from the repair shops. There is always a question about which insurance company to ask to handle a claim when the accident isn't your fault; the insurance company of the driver who caused the accident, or the company you know. Both times, we have trusted State Farm, and both times, we have not been disappointed. Now, they are subrogating against each drivers' insurance companies to get our deductible and their money back. Thanks for being a company we can trust, State Farm, and Rick Hittle. We are grateful customers.

Our family has used State Farm Insurance since 1978. We have been with Rick Hittle for most of…read morethose years. We've had a minimal claim record. A major hailstorm in June 2024 that totaled the roof. After stalling for weeks, State Farm sent an assessor over who assessed damage just under our deductable. State Farm's estimate was $60 thousand dollars less than several roofing estimates I had gotten while waiting for State Farm. My repeated requests to have a State Farm, representative review the damage was treated by Rick Hittle as if I was totally unreasonable. I even called the State Board of Insurance to inquire whether it was reasonable to ask for a second opinion from our insurance carrier. Hittle adopted a victim stance as if I was being a "bully". I paid for a licensed independent adjustor and was told that my claim was valid, and they encouraged me to pursue arbitration. This resulted in State Farm stalling for a total of 8 months, which involved leaks in 4 different rooms as I was advised not to do repairs until the adjustors reached an agreement. Surprise, State Farm said that the hail damage was too old, and that though we had State Farm Insurance for all those decades, they weren't responsible. Once it became clear that State Farm was not going to pay, I had to get a loan and pay myself. Hittle was NO help whatsoever. It feels like elder abuse to me!

Nationwide / Randall Crane & Associates has always been on my side. All of the agents are very nice…read moreand helpful. They always answer their phones and are more than happy to help you with all of your questions! I highly recommend switching your policy over to Nationwide / Randall Crane & associates.

Horrible! Nationwide is NOT on your side, neither is Randall Crane's office. I have had Nationwide…read moreInsurance for auto, home and other (wedding ring) for over 20 years. Last year I chipped my wedding ring diamond and filed a claim. Even though my coverage covered reimbursing the original (retail) cost of my ring they said they would only give me the wholesale value. They wanted us to take a 10k loss! $10,000 folks! Randall Crane had purchased the practice of my original agent and one can only gather he switched my policy at some point without my consent. To add insult to injury, I was told I should have claimed I lost my ring to get the full value! Then Nationwide tried to force us to go through "their" private jeweler to replace my diamond. So they still wanted to short us the 10k, but they also wanted to make a profit by selling me a low quality diamond. Their diamonds were NOT comparable in quality to my diamond. I have filed complaints with multiple organizations like the BBB and the Tx Dept of Insurance, but since it has been implied the agent changed my policy it's likely I will get screwed. Stay away from this agent and Nationwide Insurance at all cost, because you will pay for it when you have to file a claim.

Very responsive Company even after the Policy is written, signed and paid for. Their consultative…read moreapproach to sell all types of Insurance is better than any other I have worked with. Do not hesitate to call them for business insurance.

Don't expect to receive a call back after being told you would receive one even when the situation…read moreis critical.

Matt & Taylor are the best insurance agent's in DFW. They saved me tons of money by lowering my…read morerates. They're extremely knowledgeable, friendly and patient. I would definitely recommend using them for any of your insurance needs! Thank you Matt & Thank you Taylor for all your help!

I'm doing a refinance and David got me a great deal on my homeowners insurance. Very honest and…read moreeven told me stay with my current car insurance because of the price. Would highly recommend!

My wife and I live in N. California and are closing on a new home in Frisco TX. We needed insurance…read morehelp based on a unique situation we had which would impact the type of insurance we would need. David was very responsive and quickly and clearly laid out our options for our unique circumstances. I felt that he had excellent customer service and was very knowledgeable about the terms of the policies. Based on my experience, I would highly recommend David for your insurance needs.