The only reason I gave a rating of "five" is because there isn't an option to give SIX!…read more My wife and I have had a lot of experience over the last 23 years buying and selling properties. We had been watching property in a very specific part of town for nearly two years. As our country's financial outlook began to turn gloomy, we decided we'd better pull the trigger quickly before rates went to the moon. A friend we trust recommended Phil Gerstner at Lighthouse Home Loans. We reached out to Phil and the rest is history. Understand, we've bought and sold more than a dozen properties in a couple of decades and we have NEVER had such an OUTSTANDING experience as we did with Phil and his team. We thought for certain we'd waited too long and would pay the price through high rates. Phil shopped our loan HARD and found us several options to choose from that made sense and were manageable for us. Phil took the time to teach us about the process, broke each option down into steps that helped us understand potential outcomes BEFORE we made a decision. We have NEVER had a broker take the time and spend the energy doing this before and we have come to VALUE Phil's thoughtful input. I CANNOT RECOMMEND PHIL AND LIGHTHOUSE LOANS STRONGLY ENOUGH. You will be doing yourself, your family, and your future a huge disservice if you don't at least have a conversation with him, talk about your plans, dreams, and options. Thanks Phil and Lighthouse! We LOVE our new home.

Phil was knowledgeable, responsive and extremely helpful in making sure we had a good experience as…read morefirst time home buyers. He made every effort to get us the best deal and was constantly giving us good news. I really liked working with Phil and Lighthouse Home Loans. I would HIGHLY recommend them to anyone.

I just went there looking for a couple of specific coin folders. I found one. Both people there…read morewent out of there way to search for the other one I needed. Unfortunately, they didn't have it, but while they were looking for it I found some coins to purchase. Both people were very friendly. I will definitely be back to do business. Thank you for a positive experience.

I sold some foiregn coins to them about a year ago. Great experience. Now last 2 times i wanted to…read moresell them some silver eagles. Both times was the same we're not buying silver now only gold. As a coin shop i would think they would buy all coins all the time. Not going to waist my time with them again.

I wouldn't say the worst experience but the customer service has been going down hill ever since…read morethe beginning of the year. There's rarely anyone to help me, I usually need a roll of quarters for my laundry but no one's there to help. Their online website is always offline and is late to record any transactions (usually 3 days behind) which make budgeting difficult. I am currently looking looking another Credit Union, this is unexceptable!

Had a car loan and was offered a credit card probably 7 or 8 years ago. Had a nice credit limit but…read morerarely used the card. Never got any notice and they closed my credit card. They claim they sent me a letter but no call or email. Was notified by credit Karma not OCCU. It's not that big a deal but does affect my credit due to less available credit and credit history of 7/8 years lost. Tried calling them and took three calls to get someone. First two times I was hung up on. Will make appointment to go close my savings account after this.

Avoided my calls and legal inquiries about my deposit that was never returned after moving out…read more Never received a call back, a letter, nothing. I left the unit clean and with no damages and 2 months later not a word from them. I call Friday and am told someone will be in touch Monday. Monday I call and its a busy signal. I go to thier office and theyre closed permanently. They stole my money and ran off with it. Absolutely shocked and angered. ​

This management company gave my security deposit back after a demand letter to owner also. The…read morecheck they gave me was written on a non sufficient funds account.