Andy met all my needs and then some. He restored consumer trust based on my previous interactions…read morewith insurance salesman.

I couldn't be more pleased with the services provided by Andy Mills and the Metlife team. When my…read moreapartment community suffered from a severe fire last Spring, Andy and his team on site within 24 hours and helped get me and several other clients assisted in a timely manner. He was also able to offer extended insurance coverage for my automobile, with better benefits and at a much lower rate than what I was paying for since 1999. Andy is the true definition of customer service and is readily available to support his clients in any case scenario.

This Wells Fargo location has been my "home" location since moving nearby in fall 2014. I'm…read moreimpressed overall by how well it's managed and the customer service by every professional I've ever encountered. In November, I met with Jahron to make some adjustments with my accounts. I needed advice and he provided the answers I needed. He was so easygoing, kind, informative, and helpful. He genuinely cares about people and his work. If I ever have a major account question, I go to him, but one time I went to Chelsea, who sits next to him, when he wasn't available. She's really cool and incredibly compassionate as well. I always go in to make my deposits and either Chelsea or Quan take care of me, behind the counter. A few other times a different lady has helped, but they are the usual tellers I visit. On one occasion, I went in on a particularly hard day. When Quan asked how I was doing, I struggled to answer. The next thing you know, both Quan and both Chelseas were handing me a bottle of water, some chocolate, and a tissue. That's when I knew this was my "home" bank. Because I've been in there consistently over the past 5 months and had some real conversations with these people, they remember me and I remember them. It's friendly, like visiting a neighbor. I've been to banks before that gave me a "car dealership" experience, in that they greeted you aggressively, tried to get you to "buy in" to something else, and didn't really give you much breathing room. This branch is different. They're kind, good people who know what they're doing and want to help you have your life in order. This Wells Fargo does it well.

I have been with Wells Fargo since they took over Wachovia. I have been satisfied with Wells Fargo…read moreuntil Friday July 25th. I stoped in to question my safe deposit charge which has increased over 57%. The person I spoke with was smiling replying that Wachovia gave a discount which Wells Fargo will not honor anymore, he seemed happy about it. I wouldn't mind if my interest on deposits were increase half that amount. I will be looking for a new bank without a smiling, smirking but pleasant banker.

I have been customer for years prior to Wells Fargo it was Wachovia....established accounts moving…read moreto the area in 2005, and home mortgage in 2006! I forget the lady's name who helped us refinance years ago but glad to see her still there. She assisted me a couple months ago with checks! Most recently, Libby is always pleasant, helpful and delightful to customers and makes stopping at the branch feeling valued. She greets everyone with her pleasant attitude and smile. Before the end of the year, I called and spoke with David to confirm with him about a transaction. A male teller at the drive through helped me inside the branch with a quick deposit. Then Betty assisted me with the transaction that I called about as I was at a credit union who had a printer issue which delayed my arrival. Nonetheless, Betty was professional and recommended the best way for me to complete my transaction, thank you! I stopped by today and Betty assisted me again and very pleasant interaction. Perhaps, some turnover a few years ago resulted in changes to staff who value customers and seem very pleasant with my last 3 visits. Keep it up as I rate overall 4.5 stars and will gladly update if 5 stars are worthy.

The tellers there were very kind, and the nice lady who helped me did so while giving me the…read moreinformation that I needed. Jessica F. and I chatted for most of my visit, instead of us sitting in awkward silence. Also, Anne was very nice! There was also lollipops! Overall, I had a great experience

I moved to the area and went to transfer my auto insurance to NC, as I moved from out of state. My…read morerates increase 2.5x with no incidents/citations/accidents on my record. I have had statefarm for years, and it was great, until now. When I asked why my rates drastically increased, they gave no real reason, and then when I kept pushing, I was told someone from the underwriting division would call. That did not happen, but this group called me back to let me know that NCs rates are definitely higher than the state I came from, so there was nothing they could do. I was also told by the rep that "everyone is jumping ship" from having statefarm for auto insurance because they are skyrocketing rates to try to recoup money from not "really" raising rates in COVID. I can understand a $30/month hike in my rate for recouping money, but not 2.5x a month. I went from $90 to $230. They then told me that my home insurance wasn't bundled and hadn't been for a while, but couldn't tell me why. They also didn't offer to fix that or offer a refund on the difference of what it would be bundled. This experience has been incredibly poor. When I researched what they said about the state I moved from having way lower rates - it was a complete lie. I have researched this heavily and found that the last state I lived in is one of the more expensive states for insurance due to it being a tourist trap with bars that never close. Even the woman who help me transfer insurance between states said my rates should drop and when they increased by 2.5x, she apologized profusely, and tried resubmitted everything to double check. This makes no sense. They have nothing to help me understand what happened, gave an excuse about rates, asked me if I was leaving statefarm, and when I said I didn't want to change if I didn't have to, then they lied about the cost. I have no interest in being taken advantage of and lied to about the situation.

I have been doing business with Wesley Wilder State Farm for years. He is knowledgeable, eagar to…read morehelp, and has been a great resource for all my insurance needs. As a result of the relationship he built with us, we now have home insurance, auto insurance, umbrella policy, and life insurance and could not be happier!

Thank you for finally hiring some great people. I literally stopped going into this branch(6 forks)…read morebecause of some of the rude staff. I see their gone and the place is amazing now. I needed to order some euros for travel. The teller was so sweet and helpful. Friendly smiles, great service. Awesome PNC Branch!

Upon entering the bank the people were very nice at the six forks location. I deposited a check and…read morethey said funds would be available on Wednesday I could not get any that day. Going in the bank on Wednesday they told me no that I received the wrong information. After a time waiting I was able to get a good amount of it. They need to have everyone on the same page. They were very nice.

Amazing very professional nice voice. She saved me money and continues to do so, and very nice to…read moretalk too

Ashley is the best agent in the area in my opinion. Call her first or last, but give her a shot to…read morebe your agent. She is someone that is focused on your needs. Highly recommend.

My agent, Chris Thorne called to review my Home Owners policy and made it so easy for something so…read morevery important; we updated our replacement insurance to stay current with todays inflation and cost in building materials. I don' think people realize with rising costs for building materials you may need to adjust your replacement insurance in the event something were to happen to your home! He reached out to me and explained everything, gave me options to fit my budget!! That's customer service at it's finest, my agent was looking out for me!!

My roommate just sold his car and we called to cancel his auto insurance…read more They required him to come in person to sign this cancellation. We found this inconvenient. We had to waste 60 minutes going and coming there. I had too many auto policies in my life, I was never asked to sign a cancellation form. I am always able to cancel over the phone or the internet. Intelligent ways of communication can save a lot of time.

Incredibly helpful insurance office. Staff friendly, owner goes above and beyond to help people…read morewith problems. I highly recommend this insurance agency!

Be Careful!!!!!These supposed 5 star reviews must be from the employees themselves because I've had…read morea horrible experience with this agency. Their business practices are questionable and the customer service department is so unprofessional. I think they are out of touch with new insurance trends and how customers should be treated in time of need. I also shopped around and found rates that were half of what they were charging.