I've been trying to get them to complete a job that they've already been paid for since April. I keep scheduling appointments, getting no shows/no call. Finally had two guys came out last Friday to frame up the space and they said someone would be out on Monday to finish pouring the concrete. Here it is, again, a week later, with no service. read more

If I could leave zero stars I would. I had scheduled for someone to come out, they called me that morning and said they had a technician available, however, I was at work until late in the afternoon. I let them know what time I would be home, they said they would make a note. At 4:50pm they called and said they weren't going to make it. They said they would come out the next day (Saturday) but couldn't give me any sort of time frame on when they would come out. They said they would call the next day with a 3-hour window of when they would arrive. No one ever called me and no one showed up. So unprofessional and rude to do that to a customer. I waited all day for them to call. Now I have to try to find a different company to come out and will likely have to miss work all because this shitty company couldn't have the decency to let me know they weren't up for the job. Based on all these other reviews I am glad I didn't give them any of my money. Not sure how this place is even still in business. I will HAPPILY give my business to a company who VALUES their customers. read more

Brendan did a great job for us in Hazel Park. He was on time and replaced an old cracked pipe for us in our basement. He did a great job sanitizing the area he worked on after emptying the clogged pipe. read more

I contacted this company for garbage disposal and toilet issues and the serviceman did fix the issue for the disposal and was charged fairly. On the issue of my toilets, I was having problem with both of them running. They wanted over 400.00 for fixing it and did not have this so, I elected to have them fixed one. They charged me over 200.00 to take off the rubber flap that covers the drain in the tank whereas I could have paid only 20.00 to fix it myself. My discust was the owner reached out to say that he would get back to me hopefully to rectify this issue of which he did not. I even called to see if there could something to be done. My issue is trust. I expect you to keep your word and as a business person myself. The trust for this company is gone. If you can't trust or have stellar customer service you have nothing I don't care how good your services are. It is sad that companies are going to the dogs for greed. read more

This company is as terrible as they come. Poor customer service and over charge for the work they do. You can definitely find someone better

Outrageous rates. This place charged 950.00 to cut out a tub trap and replace with a Home depot pvc trap. They spent almost as most time at Home depot than doing the job. One hour of work. No issues with the quality of work but their cost is criminal. Shame. read more

Don't trust these ppl...they literally almost blew up my family by doing a faulty hot water tank install,and now they won't even answer my emails or anything... I just want my install refunded because they almost killed my family,,the tech failed to install my gas line back up correctly and gas was pouring into my garage,,like the DTE workers said when they had to come to my home at 1am to do a emergency gas leak fix, if I would have went to bed my family would have been another Southgate incident,,I even have the report from Date that says the tech failed to tighten the gas line down correctly and gas was pouring into my garage next to my furnace..... I have been asking for over a week for my money back for the install and they have yet to respond,and they also double charged me for a service call and I have proof of that as well ....and they were supposed to send a inspector to my home to inspect the hot water tank and make sure it's correctly done and they have yet to do that,so now I have a guy coming to do my own inspection,,this company does not care about you or who they hire,, they are all about ripping you off,,I even asked a few other company's around and they have even said how Edwards is a horrible company and a rip off.... I wish I would have known this before hand... Ppl just make sure you really read reviews and double check the company... Thank God I listen to my instincts or we would be dead..... Thanks edwards for ignoring me and almost killing my family... read more

Very poor customer service and support still having issues with my sewage system don't understand why it's never any management available for support 7k in work in my toilet still not working properly read more

Our tub was leaking so we called Edwards Plumbing & Heating today. The service fee was $69 dollars. The tub needed new washers. The turnoff was the trump hat and the total cost for repairs and he wanted 2/3 of the cost before completing the work. No company should have their employees political views on display. We will contact a professional company to complete our repairs. read more

Beware their prices are higher than the competition! They charged me double what it cost for a water heater replacement because I was in need and needed help right away. I was at their mercy and they took advantage of the situation. Service tech and Management are very pushy, impatient , desperate people. Receipts are not broken down and says they only do a flat rate. Many warranty companies need a breakdown for payment. Red flags! Edwards Plumbing 866-353-9149 read more

The young man came on to my house late and with a stinky attitude. Instead of addressing my drain he tried to tell me there was gas coming from one of the rooms in my basement which I was already aware of and had the gas company come out and they said that there was no threat. But instead of accepting it he told me that they ought to check their equipment and that the guy didn't know what he was doing. I told him I didn't call him to address gas I called him to address my clogged up drain in the basement. He looked at me with his crappy attitude and said well I don't have to do any work for you then see you later. I am 66 years old and have never ever in my life been treated like that from any service that I called out to my house. I see why they have a one rating. BEWARE OF THESE PEOPLE THEY MADE ME WAIT ALL DAY AND THEN SENT THIS GOOFBALL OUT TO MY HOUSE read more

All I needed was a bolt that was rusted - cut off the toilet. The service person shows up, without the proper tools, wore his sun glasses the whole time, no work uniform. Did not put on shoe coverings and tracked rain wetness all over my floors. He didn't have a wax ring. Or an attachment he needed for his tool. He left for 2 hours to go to Home Depot, which is 15 mins down the road. Told me he was going to have to cut the flange out of the floor for $1500. Then when I questioned him, he said he was wrong and could put the wax ring and put my toilet back for $500. Unprofessional, left my bathroom a mess. Could not provide an itemized bill, scratched my toilet, didn't put the washer back on the toilet bolt. Ridiculous - waste of my time. A 30 min job took him 3.5-4 hours. Who shows up to a job without tools, even a simple wax ring. Get real. Choose a different plumber. read more

I have been waiting for my deposit to be refunded since February 2024. Here it is July 2024 no deposit back. They keep giving me the run around. They never did the work so why haven't I received my money back? read more

Called for a drip in my tub. When I took a shower, the knob started leaking. When they came back out, replaced the same knob and a shower head. Then the basement valves started leaking. They used my wash clothes to clean up their caulking and toss in the trash. They chipped my bathtub. They cut a larger hole in my wall to repair the shower head. They took my finished bathtub panel. They had leave multiple times to get parts. Then they took all my parts including the new ones I purchased the first time to charge me more. They don't clean up their work. I had to ask them to leave and no shower. read more

Scammed my elderly mother. Charged her $3500 for septic tank clean out on top of quoted job. I thought my mother was mistaken and they charged her $350.00 for clean out, but I have the receipt. $3,500.00 for septic clean out on top of other work. Absolutely ridiculous price, took advantage of an older person. Call them if you would like to be ripped off. read more

Used Edward's for issues with injector pump in my basement. Paid $1,600 for new pump. Called them back 14 months later and they said I need a new again. No record for the pump they originally installed. Told me I would have to pull up the pump myself to see what pump was used and contact the manufacturer. What? read more

They been working on my boiler furnace since November furnace still not working right. Everytime I call them they say I need another part more money. Furnace had to be replaced still on call back. Poor service. read more

Edwards installed a lift pump system for our house. I am sorry that I didn't know then what I know now. It was WAY OVERKILL and so expensive. There is an alternative system that would have been appropriate for a single-family dwelling rather than this system for multi-family. Edwards clearly didn't know what they were doing because they installed the system incorrectly and it has given nothing but grief. In particular, they installed two pumps, which are both wrecked after only 3 years of operation. The pumps were supposed to be staged where one pump was connected to one float to turn on when the level in the system was rising. If necessary, then a second float at a higher level would turn on the 2nd pump only when needed. The floats were separate from the pumps and continually got tangled up and alarms would go off all the time. We finally disconnected the alarm because it was constant. The consultant, who provided service for free, does this kind of work often and advised us to get pumps that have integral floats and to stage the pumps at different heights. This is a kind of system that should be robust and need very little maintenance. We are having to replace the pumps and floats and replumb the whole system at a cost of $1500 just in the equipment. Very disappointed. We hired Edwards for other work and then found out this was needed. If they don't know how to do it, then pass on the work. We got royally screwed by Edwards. read more

I had a plumber come into my house to unclog a simple drain issue and they got a piece of their equipment stuck in the pipes. They said in order to take the equipment out, they said they will have to break my wall and I will have to pay for all the damages!! Not once did they apoligies for the incoinvinece or take any reposnisbility. I am beyound furious!! Do yourself a favor and opt for another service! read more

WARNING WARNING WARNING!!!! THIS COMPANY IS A SCAM!!!! DO NOT CALL THEM!!! I would have given them a zero star but was not able to. My son paid for the service call/estimate for them to look at my tub drain. I had to cancel the morning appointment after spending the night sick, I called at 5:30 am so I would be sure to catch them before they came. My son just informed me that they wouldn't refund his money. THIS COMPANY IS A SCAM!!!! DO NOT CALL THEM!!!! read more

BEWARE! They are shady with pricing. Service call is $69.00 and lower than most service calls. I needed a faucet replaced. I bought my own new faucet. I asked how much did it cost to replace a faucet and the office would not give a rough estimate. They said that the Tech would give me pricing on location. The Tech gets on location and priced the replacement to exceed $400.00 for replacing a faucet that I purchased. I asked if they were serious? They offered a 5% discount to mock me. They know that nobody is gonna pay that for a faucet replacement. This company has found a way to make some easy holiday money on unassuming victims by only getting money upfront for the housecall. They didn't plan on doing the work. BUYER BEWARE!!!! read more

Small problems, but the owner called me to one on one figure out what was wrong. Customer satisfaction is important to the company

Requested assistance for a leaky faucet. No price was quoted till I asked what was the fee for coming out. they said 69.00. Jonah from this area came out about 3 hrs later. Did absolutely nothing. told me a replacement faucet would be 1200.00 after I purchased the faucet. Nothing could be done with the old one. He was here less the 6 minutes. That's 12.00 dollars. a minute. I would expect better for 720.00 dollars per hour. Would not recommend this company. Too expensive. RW read more

Charged over $500 and left it like this. I sell real estate in this area and will NEVER recommend this company to any of my clients. Robert was my "technician". Absolute joke. He even said "you'll never get a better plumbing job done" LOL read more

Edwards Plumbing & Heating - charged $553 and left it like this. I sell real estate in this area and will never recommend this company to anyone. Robert was "plumber" - Plumbing Near Me - Dearborn, Michigan

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Sewer Back up in Mount Clemens Michigan They were way over-priced and took them over 4 months to complete the job. Their Service Manager was rude and not willing to explain nor correct the real issue. My calls were avoided. I had Callers from Thailand call set up a service call, and the service/repair people never showed up. This problem started n March of 2021 and still exists in September of 2021. I would never use them again. I would not waste my money. Some of their service people were courteous as they could be, but, they were under the rule of their supervisor, and could go no further. I have to agree with most others that did not give them a good review. They never called for a final inspection by the city, so all of it had to be dug up again, at my expense ie new sod and a new porch. Think twice before you use them !! read more

Scammers charged me and didn't even TOUCH my hot water tank another company lit it the next day read more

Edwards Plumbing & Heating - Plumbing Near Me - Dearborn, Michigan

It is hard to write a review when you are on the schedule for 2 days, no one ever shows up, and you keep getting pushed to the next day and the next day. What a 1st impression - NO, DO NOT GO WITH THEM! I needed to have my Drain snaked out so I scheduled with James who was nice. James shared that the Technician was on a job but would come out after that. I told them after 3:30 PM which they said was fine. Around 6:15 PM, I heard nothing so called and talked to Michael who was pleasant and looked into it - the Technician needs to come tomorrow and will put me on the schedule for the morning. I shared with Michael that out of courtesy someone should have called to tell me that the Technician would not be able to make it and not have me waiting. The next day, the morning passed, and no call (I was supposed to be on the schedule for the morning). That afternoon, I received a call that the Technician was still on a job but would be out after that. Later, that day, I received another call that the Technician would not make it out so will move me to the next day. After that, I told them "Please remove me from the schedule" because I had been waiting and apparently no one was available and I will look elsewhere. Again, not a good 1st impression at all! So, DO NOT USE THEM because you will be waiting and waiting and waiting! read more

although when I called and they came out pretty quickly. The person that came out put no covers on his shoes and walked through my house with snow and water on his shoes. he seemed to be confused as to what to do. I called because my toilet was stopped up and my sink. And he said he needed to find the clean out so he could snake the pipes, but he never looked for the clean out, and then said he was going to snake it through my laundry tub. I asked if I could have a discount for all the water and snow He left in my house and he said, they were new shoes lol what's that supposed to mean. I didn't feel confident in anything he was doing or saying so I told him I was not gonna hire him to do anything. I did pay the service call. I never got a receipt he told me I would be emailed the receipt but I was never asked for my email when I scheduled the appointment. Having this person come out, I decided to look him up in the licensing bureau of Michigan and the person they sent out Jordan Biskner has an expired plumbers apprentice license that expired in May 2023. Do not let these people in your house. I think it's a scam to get $69 from people. I've called back several times and each time I call back it says the manager accounting person is busy or they're out on calls etc. etc. etc. I am filing a complaint with the state of Michigan. read more

Charged my granddaughter $95 to repair a garbage disposal that could have been purchased new for $71. Would never use this company read more

As many have written, this company is a complete scam. I asked for an estimate to repair a spray hose for my kitchen sink. The tech told me the whole faucet would have to be replaced for a cost of $450 +. In addition I asked for an estimate on a toilet repair and the quote was also close to $535. Plus $69.00 for a service call to assess the issue. I have called Handyman Pro for an estimate on the job. As an update to my original comments in this review. Having received a quote of from Handypro.com (which they came to the house and did for free). I found that the statement that entire faucet would have to be replaced from Edward P&H was a LIE! Handyman Pro agreed it was only the sprayer. I engaged them to purchase and install the sprayer, and it did in fact resolve the issue. They ordered the sprayer and completed the sprayer replacement job. In addition they installed my new backup sump pump battery for a whopping total price of $144.00 including the price of the sprayer. This verified my contention that Edward Plumbing and Heating is not a reputable company. The technician they sent straight out lied! I would encourage everyone to avoid engaging them at all cost! read more

To be fair I am giving 1 star for customer service: refusing to give me an itemized bill, refusing to tell me what they actually charged me for the labor, or the hot water heater, or what their "flat fee" that I was told they charge to 'all' clients was, and being charged $3000 for replacement of a 50 gallon tank. The actual plumbing work so far seems fine. My complaint is I believe I was ripped off, I told them this numerous times, all I want is to know what the itemization of my bill is which came to $3,000. I've found the hot water heater they installed online ranging from $800-$1300 (yes this includes local big box stores), so even if they paid top dollar (which they refuse to tell me what they paid or charged me for) AND if they charged me $1000 for labor (they also refuse to tell me what they charged for labor, they only keep telling me that they charge all their customers a "flat service fee" but they won't tell me what that is either) then that comes to $2300, where's the extra $700 going they charged me? They won't tell me. After 5 phone calls by me to them over 6 weeks (the job was done on 8/20/18) 4 calls ending up with the dispatch manager Jen or Jan or something like that, and two promises from her that she would discuss my issue with the General Manager and he would assuredly get back to me, I still have no idea how I was possibly charged $3,000 to replace a 50 gallon hot water heater that sells for $800-$1300. The back story if you care: I had my hot water heater go out on Monday morning 8/20 as I was getting ready for work. I called several places but Edwards was the first one that could be out same day. They told me it's a flat rate over the phone for the service call (I had to shut water off to the whole house because the inlet to the water heater was seized so I didn't think to ask what that fee was at the time) and the plumber would determine what repair or replacement needed to be done. The plumber was here a total of about 3-4 hours, but he also left 2 different times that I know of, once for about 45-60 minutes so I don't know if that was lunch or what. He was friendly and courteous, he did not explain or detail any charges to me or give me any estimate during the time he was here other than say, it'd be about $3000. I was shocked that it cost so much but at the same time, the water to my house was shut off, my hot water heater was broken, I had had to take off work for the day already, and I had spent over an hour calling other plumbers to come fix it and they were the first ones that could do it same day. So I reluctantly agreed to the charge but asked about a billing statement, he said they don't do paper anymore, it's all by email. I thought ok, fine, at least I'll see what all went to this $3000 charge and if something is funny maybe I can dispute it later. I've called about once a week since trying to get the inspection scheduled and trying to at least be verbally told what I was charged in labor and for the hot water heater. I've been put through to the "dispatch supervisor" Jen or whatever her name is 4 times (she also indicated she is the one responsible for arranging the city inspections) told her my concerns and belief I was ripped off especially when I find the cost of the tank ranges from $800-$1300 so what did they charge for labor? She assured me at least on 2 separate occasions she would personally speak to the General Manager about my concerns and would ask him to call me to discuss it. The last call I made to them was over a week ago, today is 10/6/18, I've still heard nothing. I'm just throwing out the $1000 in labor estimate, I have no idea what the actual labor cost. But assuming that figure and the cost of the tank, I was presumably overcharged by $700-$1200. So bear this in mind potential customers. If I knew then what I know now, I'd have toughed it out another day and waited for another plumbing company to come out. read more

Horrible, horrible, horrible service. 2 guys came to my house to snake my drain which is the only drain they had to snake and broke their snake cord into our drain cause more damage than what it is. One guy is name William Klandrud and the other guy was his assistant. They told me and my family that they broke it into our pipes. Next thing you know, they were on the phone and left out of my house without saying anything of what they we're gonna do to fix it or anything, no call back, no show, not anything. I've called the company 6 or 7 times to get the help I need and none of the representatives I talked to which was only one person that answered the phone even tried to come up with a solution and claim she tried to get in touch with the manager and the manager name Tony and he never called back or anything. The customer representative that I talked to was Jen. I've been having a hard time with them and the manager to get any good service from them and Tony Grote who was talking in the background, blamed me for the snake cord that William broke into my drain while I was on the phone talking directly to Violet and not too long ago sent me an email saying I owe $7,000 for a drain that's only clogged from grease that was not my fault cause my family and I have only been here which makes today a month and I have proof that I've been here a month and expect me to pay for a damage that one of the so called plumbers caused in my home. This company are not of honest people, bad reputation, bad representation and I did contact the president and CEO of the Edwards Plumbing and Heating to discuss the issue that needs to be taken care of and if nothing improves with the company and the reviews of countless complaints from other customers soon, I hope you guys shut down completely and stop sending people who look like they know what they're doing to people homes and actually send professionals who have high quality experiences to peoples home. read more

I had a new washer and dryer delivered, and when they were being installed, we found an issue with our gas line. Our previous dryer had been broken for a while, so we needed prompt service. I called several places, and couldn't get anyone out quickly. We called Edward's out and they were were available next day. Great, I thought. The technician arrived right at the time he was supposed to. I showed him what was wrong, and he came up with a pretty simple solution. He was going to remove the old flexible copper line that was tapped into the main gas line, add a new flexible black pipe, and install a shutoff valve. From the valve, he would attach another flex line into the dryer. Pretty easy. He said he was going to go out to the truck to come up with a price. He came back and told me $385.00. I was shocked. I asked why it was so high, and he said the fittings are very expensive. Because we couldn't get anyone else out within 2 weeks, I told him to go ahead (I realize this is expensive, but I trusted that I wasn't getting ripped off). He did all of the work in less than an hour. Turned the dryer on and everything worked great! I paid the technician and he left. Then, still in disbelief as to how much I paid, I took pictures of all the parts (the flex pipe, a couple fittings, and the shutoff valve) and looked at prices online. The parts came to a total of around $50. The service fee for Edwards to come out was $60. So, unless labor costs $275 an hour, I am thoroughly confused and disappointed I was charged so much. I am very happy with the service, but I definitely got ripped off. I will never use Edwards again, and I'd suggest before having them do any work to your home, get a few other quotes first. I'd be willing to bet you'll go with someone else too. read more

I am so sorry that I did not do more research before letting this company out. Scott came to my home to repair a water heater. Very pleasant and professional, finished the job and went out of his way to leave to get the part and come back to finish the job. However, I opted for an email receipt which came but it did not have a breakdown of costs just the total that I paid. What company doesn't give a breakdown of costs to the customer? This was Tuesday May 23 and It's Thursday now and I have been requesting an itemized receipt since Tuesday, because the water heater company will reimburse the parts. I have been told it has to go to accounting, I have also been told that the man that handles the receipts is really busy. I have asked to speak to a manager and was told they will have him call me. My next avenue is going to the shop in Dearborn to get to the bottom of this. Very frustrated with this company. Update May 31 Day 8 still waiting on itemized receipt. Called today and was told another story that they don't give out itemized receipts. Asked to speak to management and of course none are available. Please think twice before using this company....do the research. read more

These guys came out and quoted me $1,600 to move a three foot pipe. I asked why so high told me it was an "all day" job. I had another local company come out and do the job for $500 and was done in two hours. Beware of these clowns. read more

Employee review on company well first things first they charge crazy prices. Number two when you get hired in when you receive the equipment and tablet and van they make you sign a sheet that states if anything happens to the van or the tablet that there gonna charge you 1100. We'll I ended up getting blamed for stealing from a Home Depot phone sale they also dogged me to work after the time I was scheduled to work threatened to take the van with my tools in it several times shorted me on a bunch of money they owed me your supposed to get paid 5-10% off of everything you sell and I didn't get paid for a few jobs which I don't care about money I got money but it's still the point let's talk about how when I was quitting on them the owner tried to text me I was fired and i fell and broke the screen on a 200 dollar tablet and they charged 1300 for the tablet that I didn't get to keep I wouldn't work for these guys and damn sure wouldn't call them and because I accidentally broke the tablet the office manager violet threatened me in the parking lot that she was gonna blow my windows out on my 53 thousand dollar truck. I don't remember these guys for nothing they should be put out of business and I am going to google and the bbb. I don't care about the money it's the simple fact they fucked me over so many times and also was stalking me all the way from the job to my house read more

If I could give this company NO STARS at all, I would. They quoted my friend 69 dollars to come to her home to fix a leaking toilet.. A young man came... told her she needed a new toilet... she told him no way was she going to buy a new toilet.. He adjusted the chain and charged her 169 dollars. Originally it was more, but after complaints they adjusted the bill. read more

Worst company I have ever dealt with! I have been in the building trades for 40 years and have never witnessed such poor management, lack of communication, lack of honesty, laziness, and incompetence. This company should not be in business. Our sewer line replacement which was supposed to be 4 days has turned into 4 months with our backyard and parking lot torn up. Do not trust a word they say! Unless it's a simple task, they just are completely incompetent and they will say anything, blame anyone but themselves, and leave your property in shambles. They give the entire building industry a bad name. read more

This is a SCAM company who tried to swindle my mother for fixing her clogged toilet. She called them out and they charged her $122 to plunge her toilet!!! And they didn't even fix it, she had to call them back out to fix it again! Instead of doing their job which they should have done the first time they tried to charge her another $95!! Absolutely ridicolous! read more

Beware this place is a scam called to get my drain unclogged the lady told me it would run 350$ ..225 for the visit 125 for service kinda I rip but I said ok ... when the tec got here all the sudden the price was 525 wtf.. told him that's not what I was told so he offered to do it for 500$ when I said no way he then tried to get me to pay 225 for him coming out which I said no way so he said the company is gonna send it to collects lol I don't care if they send it to the moon I won't pay a dime but I will have my lawyer contact them first thing Monday morning ..Bottom line stay away from this company or u will get ripped off :/ to be fair the tec himself was very nice and felt bad for even asking me to pay he's actually wanted to help so I guess the one star goes to him and a big fat 0 for the company read more