I called Edwards plumbing to install a pedestal sink in the bathroom of my home. To say the work was done unsatisfactorily is an understatement. The sink (top portion of the pedestal) was not mounted to the wall. The drain line leaked severely, and grout was EVERYWHERE which in turn damaged the finish on my BRAND-NEW sink. After multiple visits the work was finally completed to my satisfaction but that was after extensive damage to the bathroom and an adjacent bedroom's wall. On top of all of this I was overcharged for the job in excess of the original price quote. After being promised that the additional charges would be refunded by their supervisor Tony Grote, the refund was never sent without an explanation. I WILL NEVER USE THIS COMPANY AGAIN AND I WOULD SUGGEST THAT YOU LOOK ELSEWHERE FOR QUALITY PLUMBING SERVICES! read more

We called them out to fix under a sink which the initial fee was $69 for just coming out , then they tried to charge us $300 to replace a filter on the sink and another $300 to fix the shut off valve!! Gauge pricing! Had another company come out and it only cost $175 out the door ! This place is a rip off !! read more

I called 2/13/2020 at night and spoke with a man at your dispatch call center expained to him that water was coming up the drain through the shower, tub and from under the toilets. He was also informed I have a crawlspace, I have a recorded phone call where he garantees the price of $174.99 as long as your plumber didn't have to remove my toilet to snake it and or go above his head to snake it and your plumber you sent out after standing around tried to up price the job, very unprofessional.Your technician/ plum we came out to my residence, first off with a mouth full of chewing tobacco. Then he claimed he could not snake the job and when I said well then I'll go rent a snake from The Home Depot he advised we could try it. He not only did not do the work, as I was the one you was in my crawlspace and snaked my own pipes he tried to upcharge me and said I owed $279.99 when I told him they said there was a promotion for camera and snake and technician performing the the work for $174.99, plus I said okay how much is my work worth since I did it he said $100 I'll take it off the bill now you owe $179.99 I advised how is that accurate if to begin with it was $174.99 and you did nothing I did all the work. He filed false documentation saying there was complications because of crawlspace but he was not under the crawlspace I was. I have video of him standing on my deck as I'm underneath my house feeding the snake through on my own. He did not perform the work so he should not get the full amount. And the resentatives at your call centers are very rude and we're laughing at me and not letting me talk. Basically stated well even if my plumber didn't do the job you still owe the money. I called them 3 weeks straight to settle the bill they never answered and finally on July 20th I get a bill dated February 5th okay so 9 days before the service and then an attorney calling 7 days later that I was in collections charged me $205.00 Never ever would I go or recommend I give a negative ZERO rating a scam read more

Edwards Plumbing & Heating (EPH) was sub-contractor hired by my contractor on a kitchen and laundry room remodel in 2016. Job requires condo office notification, with request for 2hr window for water shut-off. This needs to be done ~48 hrs in advance so condo can give other residents 24 hrs fair notice that the water will be shut off, too. Condo is my mother-in-law's, she has memory issues and is not comfortable dealing with workers in her home so I need to be there in case she gets confused. Description below is to my best recollection. It's long but details an award-winning level of abominable service. (1) Plumbing permit never pulled with original work in 2016, was issued in Feb 2017. (2) 6/8: City inspector on-site, plumbing work from previous year fails inspection. Called EPH, rework scheduled for 6/12. (3) 6/12: Plumber on-site, leaves to get parts. Returns 2 hrs later, but reschedules rework for 6/15. Condo office notified and water shut off requested. (4) 6/15: Plumber does not show-up. Called EPH, who apologizes, tells me that today is plumber's day off, he should not have scheduled anything for today. Rework re-rescheduled for 6/29. (5) 6/29: 2-person crew arrives, plumbing reworked at scheduled time. (6) 7/3: City inspector on site, plumbing rework fails inspection, mechanical issue related to parts used. Called EPH, re-rework scheduled for 7/7. (7) 7/7: EPH office did not contact condo office, so water shut-off was never set-up. Re-rework rescheduled for 7/10. (8) 7/10: Plumber does not arrive. Called EPH who says plumber's truck needed work/broke down, missing 2hr water shut-off window. Re-rework re-rescheduled for 7/13. (9) 7/13: I arrived late, plumber is not there. Story I piece together is that plumber left because the water is not off. Due to previous no-shows, condo staff waiting to hear that plumber was actually at the condo before shutting off the water. Plumber never called condo office, never called me, just left. Called EPH, re-rework re-re-rescheduled for 7/17. (10) 7/17: 2-person crew arrives, one works on pipes and other sleeps in van outside with motor running. Plumber inside mentions he has no idea what the inspector wants really. (11) 7/19: City inspector on site, plumbing re-rework fails inspection again; problems highlighted in previous inspection not addressed. Inspector says codes are not new and that any licensed plumber should know exactly what needs to be done based on his report accessible on eTrackit website. He says no one from Edwards called him about this job. Called EPH, work scheduled for 7/21. I state that I will request to see the plumber's license before I allow work to be performed. (12) 7/21: New plumber on-site, he arrives late, with only 45 minutes left in water shut-off window. He says he is the new supervisor. He assures me that he knows what parts are needed and what needs to be done, and he contacts the inspector's office to make sure. Too late to actually do the work, he reschedules a plumber for 7/24, guarantees job will be completed to code then. (13) 7/24: No plumber on-site at condo. Called EPH, on hold for 20 minutes. Office not sure what happened, job is definitely on the day's schedule. They call me back later to say re-re-rework re-rescheduled for 7/26. They absolutely guarantee that the work will be completed to code then. (14) 7/26: Plumber arrives on time, has parts, has license. Re-re-rework performed. Inspector scheduled for 7/28 AM. (15) 7/28: inspector passes plumbing work. The ordeal is finally over. 1-Star for finally getting the work done :( read more

I know from personal experience that this company is a total scam company with no interest in the customer but only in the over head of the company!! They don't offer any benefit's for the employees (mostly 1099 pay checks to save there own interests and don't have to pay unemployment costs when the tech don't sell that week and are let go) and they work on commission with minimal pay --if they don't sell something at a very large amounts they don't get paid enough to support there families while the owner gets rich and travels to china and around the world, the service person sent to a customers home picks a very high sales quote/number that a customer can pay onsite WOW !!! That will benefit there commissions and that how they make money--They don't care about the customer finances, they just want to get paid!! and the company reviews the techs sales every week on Thursdays mornings and knocks them down for not bring money/sales back to them and tells them they will be let go if they don't sell !! There all about the money and not the service, and I also question the experience of there techs they have?? I see they don't have any training or experience in HVAC or Plumbing at any school--- and the company don't even do background checks and no drugs testing on hiring a person, like I said they are only in business of themselves with bad service and will put you at risk. read more

Total disaster. Service Technicians were pleasant, but arrived unprepared. Didn't have the proper tools. Needed to call another technician to come out and help, because the motor on his snake was broken. After 5 hours of no success, they told me I needed more than the snake. Second offer was to blow the clog out with pressure washer. They came back the next day and did nothing. Ended up leaving due to a family emergency. Said they would return first thing in the morning. They ended up not returning at all the next day. They left in such a hurry, they left there tools laying in the middle of my floor in the basement. Extension Cord laying all over. I have 2 kids, a 4 and a 5 year old. If either of them had gone downstairs to snoop, or get ice cream from the fridge, it would have been very dangerous for them. I called to find out what was going on and they said the associate took a personal day and could not come out. I rescheduled service and they ended up sending another technician out at 930 in the morning, who hasn't been here and didn't know what was going on. I had a 1pm appointment, they showed up at 2:45. At this point, the clog seemed to be clear, but I was unsure if there was still partial blockage? He knocked it out with the pressure washer and offered to knock off the price, due to the poor customer service and the fact it took them 4 days to complete the job. He left without capping the covers and 5 hours later, another technician returned to put caps on and collect payment (Without the amount I was promised to be removed). Ultimately, this will go down as one of the worst service experiences I've had to deal with. Plus it cost me nearly $1300. My basement still smells like sewage. read more

Do yourself a favor and stay as far away from this company as you possibly can. I believe the favorable reviews on this company's website are FAKE and I totally agree with the other reviewers here about this company being a SCAM, and all about the fast cash grab. For $285, Edward's came out to snake out my basement drain. They snaked the drain, I paid them, they left. The next morning, there was water near the same drain. I thought it might just be leftover residue, so I cleaned it up. The basement was dry the next morning, but as soon as the water from the bathtub went down the drain, all hell broke out in the basement. When I called Edward's, I was initially told that a plumber would be sent out to make sure that the drain had been properly snaked, and that there would only be a charge if the problem turned out to be something else. Sounded fair to me. But then, the rep said he had to pass the call to his "supervisor" to make sure he had given me the correct information. Supervisor "Jimmy" proceeded to tell me that once drains are snaked out that they don't require snaking out again for at least a year. However, they were running a special and for $174.95, they would come out and recheck the drain. Now, I may have been born at night, but I was not born last night. I called Flame Heating and Cooling, and for the unbelievable sum of $99, the drain was snaked and the offending undergarment was retrieved about 10 feet into the drain pipe. I guess Edward's only snakes 9.5 feet into the drain pipe. I initially had an appointment with Flame, but my appointment was for Saturday, and I just couldn't spend another day mopping up sewer water and feces. Which is why I called Edward's. BIG MISTAKE!! I have learned my lesson well, and will never again stray into the shark infested sewer sludge that is Edward's Heating and Cooling. read more

Stay away from this plumbing company. They rob you blind and they DO NOT call you back when you have a problem with their work! I called them 11:40pm as an emergency because I had water coming up my basement drain. I needed the storm drain snaked. I usually go with Burton's plumbing because they r very good and priced reasonably but they were booked for a couple days because of the flooding my area was having. I was told by this company that an emergency charge of $168 would be charged plus the price of the snaking. Outrageous! I was desperate to get the water out of my finished basement. So when the guy arrived he wanted to charge over $300 for snaking on top of the emergency charge. I agreed because I was desperate. He snaked the drain but the water kept coming into the basement and had no answers for me. I ended up with a bill of $418 and water still coming up into the basement! Burtons was able to come out the next morning snaked my storm drain properly and within 15 minutes water had stopped coming in. He said they didn't snake the t-trap! I paid Burton's $168 for the snaking. I called to get a refund from this company and was told twice that a supervisor would get back to me, NEVER happened! They texted me and wanted me to rate them so that's what I'm doing here. In there text they said I could text back if I had any questions or problems. I texted them many times during the day and no response from them! DO NOT call them for your plumbing needs, even in a desperate situation! read more

Called EPH to help resolve a sewer back up at my home. Their initial response was very good, they came out immediately and cleared the initial blockage so that we could use our toilets again. I had roots growing in my sewer feed line in my front yard, which they suggested to replace. I agreed to the service; a few days later their team came out to find the pipe in my front yard with detectors, then they started excavation. They dug for two days and then concluded that they did not locate the pipe properly in the first place, and sent another team out again with detection equipment. Digging continued in another location and the excavator was moved all around my front yard. Eventually it took a week and a half to complete the excavation, and a large portion of my front yard was destroyed. Throughout the process, I did not get any updates from management, unless I called and pestered their operators to talk to a manager. I clearly did not get the A-team from this company to work on my sewer pipe excavation, but rather some fresh hires. Beware, their customer relations from management are non-existent! read more

The worst.Scammers. I called Edwards plumbing Dearborn because of a leaking Tub Sink And Shower. They responded promptly and sent a plumber the same day. The charge was $59 to come out plus the work. The plumber took the faucets apart and told me that he would ask his parts person to look for the parts but that it was better to replace all the hardware.He charged $137 for the visit..He said he would get back to me. Four days later I called, Because I had not heard from them. I was told that the plumber had sent the info to Kohler and were waiting for a reply as to what parts I needed. He would call me. Three days later, after no call, I called again and was told that they would call their plumber. They called me back and said that the plumber told them, there were no replacement parts and that they would install new hardware $1058 plus the cost of the hardware.It was an obvious lie because I called Kohler and in 10 minutes, they had given me the part numbers that I needed. They either did not contact Kohler or deliberately lied about the parts ,so that I would pay them to redo all the hardware in my bathroom. I called and spoke to the manager ,who promised to call back, and obviously did not. The next dayI called again and the manager called back and refused to refund any of my payment ( i did not ask for the $59 to come out, just the rest because they had lied to me) but that they would install the parts for $578 .71. A new plumber is installing the parts for $150.Do not use Edwards Plumbing of Dearborn,terrible company. read more