I like the doctors and have never had any issues. They are easy to work with and I needed a…read morespecialist who was comfortable treating me because of my health conditions and throughout a transplant. They have the knowledge and are extra careful. I was looking for a better office when I found these doctors and I'm very glad that I did! Definitely a plus that their office staff is always kind and friendly, even on the phone.

From the owner: Substance abuse treatment, obesity medicine, sleep medicine, DOT physicals, Immigration physicals,…read morePrimary Care

Primary care physician at TCP ( Total care physicians at Christiana ) Matthew Jacobson is a great…read moredoctor . ( tends to run a little behind but I do feel it is because he cares , listens and provides instruction and education when needed ) . Never rushes through my visits . Office assistant Alicia is very responsive and knowledgeable and helpful . I ve been with their practice for years . Great job

My review is solely based on my experience at the Newark office in the Omega Professional Center…read more Though I was very impressed with the level of professionalism of the doctor I saw, the rest of the staff is atrocious. The initial nurse who took my vitals was rude. All the office staff is dismissive. I've had to call and wait on hold numerous times to get the results of a test I had to have done. Now, I'm from NY, but I don't think its too much to ask that the office staff treat people humanely. Once I finally got a hold of someone, I was berated about how she needs to do her job and that my call wasn't a priority. I also thought it was laughable that when I was exiting from my appointment, the one receptionist was trying to take care of something for me while the other one sat there looking at the Popeyes menu while the phone rang off the hook. Not to mention I didn't see the doctor until 50 minutes after my scheduled appointment. Though I would highly recommend him for his knowledge, I would not under any circumstances recommend Total Care Physicians since they do not employ professional office staff.

First, let me preface by saying that the actual doctors, physicians, and NPs have all met…read moreexpectations. But that is the only positive I have seen with this office, and it is not enough to drag up the abysmal service and support of the rest of the practice. In regards to the actual physicians seeing patients, it seems like there is a LOT of turnover, so be prepared to either move offices to follow your PCP, or get used to hearing new names every time you need a visit. This is extremely frustrating for my situation, but may be a non-issue for others. The biggest issue is the rest of the staff. The seemingly favorite tactic of the reception team is to say that they will pass along a message and you will receive a call back, but then you don't. This is true for everything from getting prescription refills to receiving paperwork to scheduling appointments. In my latest encounter with the office, I had to call 5 times over 2 days to get a question resolved. I was told twice that it would be made a high priority and receive a call back. I was even told that they had 24 hours to respond to my concern, but they don't seem to care or abide by this policy. When I finally did manage to talk to someone who may be able to help me, she didn't know why I hadn't gotten a call back or why I was told I could schedule an appointment a certain way and it must be because whoever scheduled the appointment didn't know the policy. That is a lot of saying, "I don't know," for someone who is supposedly responsible for calling patients to discuss these questions. The kicker was when she blamed me for holding her up from doing her job, even though I'd been placed on hold for over 30 minutes total at that point to try to resolve an issue. The blatant disrespect and lack of communication here is unacceptable. It is a problem when I have to be the one to follow-up and push the office staff to do their jobs. If you visit this office, be prepared to become an unpaid intern and do their jobs for them.

I have had the worst experiences here! The staff on the phone is extremely unfriendly. They have…read moreconstantly tried to make me feel like I am in the wrong about every question I ask or medication I request. They make me jump through hoops every single time I try to get a refill for medication I have been on for years. It has been frustrating and at times downright humiliating. They have given incorrect information about past medical visits and have referenced medical information that has nothing to do with my medical history, making me feel like they have no idea who I am or why I am there. I am switching doctors asap.

They are out of business. Just disappeared. No notice. No files forwarded. I was getting treatments…read moreand never got a call about them closing or suggesting another practice

The staff there were wonderful, the doctor was fully invested in her clients well-being…read more Unfortunately as of today, they are closed.