Listens and very thorough. Very compassionate and professional. He cares about his patientsread more

If I could give less than one start I would. The experience I had was not pleasant and I was as…read morenice as can be. First I arrived ten minutes early, but the door was locked, no problem, so I waited outside. He saw me standing there and told his receptionist to unlock the door with an irritated look on his face (the door has a window), and I thought to myself dang that was rude. Then I was given forms to fill out, no problem, but I was immediately called back. The man was upset I didn't finish filling out and signing the forms before he saw me. Like dude, I had to wait outside you literally saw me. So anyway, I had brought a very small single sheet of paper explaining how my symptoms came about and started to quickly read it which would have took me all of less than 2 minutes to finish. Reading this was very important to me because I was in the midst of losing my job to whatever my physical condition was, and he kept interrupting me saying that he only needs to know what is wrong with me like only my symptoms. I was like well, ok, it's in my next couple of sentences, but this is literally how it came about so I continued to read again but quicker, and he interrupted me again and I got upset and started to cry because he wasn't having it and I felt very overwhelmed that he didn't want to know how my symptoms started. He then got even more mad and told me I need to see a psychiatrist. He was the most unprofessional "Dr." I have ever been to. I never went back. I heard rheumatologists at hospitals can be rude sometimes but I never expected them to flat out bully someone. This was absolutely ridiculous and I should have brought someone with me.

My review is solely based on my experience at the Newark office in the Omega Professional Center…read more Though I was very impressed with the level of professionalism of the doctor I saw, the rest of the staff is atrocious. The initial nurse who took my vitals was rude. All the office staff is dismissive. I've had to call and wait on hold numerous times to get the results of a test I had to have done. Now, I'm from NY, but I don't think its too much to ask that the office staff treat people humanely. Once I finally got a hold of someone, I was berated about how she needs to do her job and that my call wasn't a priority. I also thought it was laughable that when I was exiting from my appointment, the one receptionist was trying to take care of something for me while the other one sat there looking at the Popeyes menu while the phone rang off the hook. Not to mention I didn't see the doctor until 50 minutes after my scheduled appointment. Though I would highly recommend him for his knowledge, I would not under any circumstances recommend Total Care Physicians since they do not employ professional office staff.

Doctor Kvork and her staff leave a lot to be desired. My 90+yr old grandmother was there for exams…read moreand such. The staff was so unprofessional with ordering wrong meds and then not ordering her meds correctly. Wrong diagnosis on her leg and she ended up in a wound care center. We pulled her from Total Care and got her meds right through her heart doctor. This place is horrible... Try it at your own risk and health!

First, let me preface by saying that the actual doctors, physicians, and NPs have all met…read moreexpectations. But that is the only positive I have seen with this office, and it is not enough to drag up the abysmal service and support of the rest of the practice. In regards to the actual physicians seeing patients, it seems like there is a LOT of turnover, so be prepared to either move offices to follow your PCP, or get used to hearing new names every time you need a visit. This is extremely frustrating for my situation, but may be a non-issue for others. The biggest issue is the rest of the staff. The seemingly favorite tactic of the reception team is to say that they will pass along a message and you will receive a call back, but then you don't. This is true for everything from getting prescription refills to receiving paperwork to scheduling appointments. In my latest encounter with the office, I had to call 5 times over 2 days to get a question resolved. I was told twice that it would be made a high priority and receive a call back. I was even told that they had 24 hours to respond to my concern, but they don't seem to care or abide by this policy. When I finally did manage to talk to someone who may be able to help me, she didn't know why I hadn't gotten a call back or why I was told I could schedule an appointment a certain way and it must be because whoever scheduled the appointment didn't know the policy. That is a lot of saying, "I don't know," for someone who is supposedly responsible for calling patients to discuss these questions. The kicker was when she blamed me for holding her up from doing her job, even though I'd been placed on hold for over 30 minutes total at that point to try to resolve an issue. The blatant disrespect and lack of communication here is unacceptable. It is a problem when I have to be the one to follow-up and push the office staff to do their jobs. If you visit this office, be prepared to become an unpaid intern and do their jobs for them.

I have had the worst experiences here! The staff on the phone is extremely unfriendly. They have…read moreconstantly tried to make me feel like I am in the wrong about every question I ask or medication I request. They make me jump through hoops every single time I try to get a refill for medication I have been on for years. It has been frustrating and at times downright humiliating. They have given incorrect information about past medical visits and have referenced medical information that has nothing to do with my medical history, making me feel like they have no idea who I am or why I am there. I am switching doctors asap.