Took my 2019 Jeep Cherokee Latitude to get the uconnect video screen checked and replaced. I was…read moretold they would run diagnostics and it would cost $150. In about 15 minutes the service rep came to the waiting room and said radio was bad and they had to take it out and ship it out for repairs that would take 2 weeks for approximately $850. The svc rep charge me $80 for the 15 minute diagnostics. I declined the repair suggestion. I took the Problem to Audio Source and they fixed the problem in 30 minutes for $425. Incompetence or rip off by Bob Poynter Service Dept???

I purchased a 2018 Dodge Ram Tradesman truck back in July 2025 from Bob Poynter Chevrolet…read more When I purchased the truck, I knew the ABS brake system was on recall. But the truck did not perform correctly. I took the truck back to Bob Poynter dodge Ram dealer on July 16th to be checked out. They finally Called me back with the bad news that the brake pads & rotors were bad. The ram dealership replaced the brake rotors & pads @ their cost. But it took them until August the 15th to do that. My wife and I picked the truck up sat Aug. the 16th and attempt to drive it to Columbus, In and the truck was still not right The brakes were good, but the truck still had issues. I called the dealership back on Monday Aug the 18th and I told the truck still was not correct. They said we can get it back in on Tuesday Sept the 2nd for a review of the issue. They Texted me back a few days later with the issue. The transmission has the fifth gear out of it and the parts are on order that was 9-16-25. Then I checked in on Friday 9-19-25 they told me the transmission was getting overhauled. When checked in starting in October the ETA has been pouched back again for the parts to arrive. Now it's the almost the end of November and I still don't have my truck back. But I will say that my salesperson has given me a truck to use for the month of October to pull my camper with while the Lemon truck getting some kind of repair done hopefully. My personal review of Bob Poynter's Dodge Ram Service Department is very very POOR. Ron Miller.

They have VERY poor communication. Also, be sure to do your research before buying a vehicle…read morefrom here. I wish I would have had the car inspected and I had paid closer attention. I had several people tell me their customer service was terrible and I wish I would have listened. I see in the reviews that I am not the only one that is being ignored.

My new bronco is wonderful, my wife did a great job picking it out. The delivery process was…read moreflawless. Nice People.