I needed a tank refill. According to the tank meter, the tank was 30% full. According to the…read moreSouthern Propane website, my tank was at 9%, and in order to get a refill, I had to schedule a "safety inspection." I called each day, every day for a week, was on hold every time for at least 20 minutes, and finally on the last day (because I could stay on hold), someone finally picked up. Their response to my need to get a refill? "You have to press #2. You pressed #1." No actually, I pushed #2, but as it was obvious the customer service rep had no interest in helping me, I hung up, called back, went through the exact same voicemail hell, and when someone finally picked up after 30+ minutes, he was very helpful, but overall all customer service, wait times, etc. are horrendous.

The desk staff are unresponsive and unprofessional. Their billing is aggressive i. That they leave…read morea bill when they fill the tank, send a bill in the mail shortly thereafter and rebill around a week after that every single time. I had a terrible time scheduling the initial installation of the propane tank (the installers were fine, it is the office staff that's the problem). They didn't place me on a refill schedule as requested and we literally ran out of propane. Got that resolved and now, after approximately 3 years of service I receive a random bill for not meeting their "minimum usage. Called to inquire about this and, again, staff are unresponsive, stating that they would email the Monroe office and have them give me a call. That was November 15, still no word from anyone. Going to try one last time today. Otherwise, cancelling my contract and filing complaint with company and the appropriate govt agency.

All steps; Ordering, delivery, & billing smoothly handled.The customer Service is one of the best I…read morehave ever delt with. They act as though you are a special customer and not just a number.

Money hungry .. although at first they seemed super nice and friendly , calling to see if I'd add…read moreone service or another. Ultimately a $60 balance was all they needed to show how greedy they were. They got there $60 plus a full tank of propane and my business .

after speaking with the owner, they decided to help me out with the price on the oil. now with…read moreunderstanding with the whole situation, and thanking her for the time to call and have a level conversation. i rescind my previous review. to 5 stars. i want to thank them for helping. as a previous customer, i will still retain this relationship. thank you.

Can not recommend this company enough. Have been around since the 20's and have not only continued…read moreto grow with the times, they are still the most reasonable in town. With all the other local dealers getting bought out by nationwide companies, it is still nice to have that hometown propane company that you can rely on. If you're looking for a propane company, this is the one!

I was a good long-term customer with this company in my former house. I called them to set them up…read morewith another propane tank for my new house, and I was treated badly. They said they would not set a tank unless we bought all the appliances from them. We have already purchased our appliances, and there was no compromise with them. I do not feel they should make us buy overpriced appliances to get service. We have found another company that wants our business

Awesome people! The man who comes each year to service my fireplace is wonderful. Very happy and…read moresatisfied with them!

Ordered oil 1 week ago, no response Cold in the house,…read morecalled at least twice for update, no info. Called another supplier, oil in 6 hrs. Will never use them again.

I've used Quality Oil for 25 years, We ran out of oil last Saturday and I called them on Monday to…read morerefuel, as we're currently heating the house with electric heaters and stove. They said it would be a few days because of so many requests, and suggested diesel for short term relief. I did so and called this morning about when to expect delivery of oil. I was told it would be another week at least. I called Routh Oil this morning and they delivered oil at 12:30 today. It was also less than Quality Oil. I guess they don't need customers.

Fantastic, local propane service provider. Excellent customer service. Very fair prices. Speedy…read moreservice. Also supply other sources of fuel including gasoline, diesel and heating oil. They sale and service propane gas logs. They sale tankless water heaters and grills and more at this location. I recommend Davenport Energy in Siler City.

They were just bought out by another company. After recently filling our tank and charging us…read more$242.00. We received another bill for $89.00 for not using enough propane. My wife spoke with a very rude man there who stated if she didn't like it they could come get the tank at a charge of $125.00. We only use this for gas logs in the fireplace. We are looking for another company to use.