Wonderful shop! I've been a customer for many years, and they always do a fantastic job. Sue is incredibly knowledgeable, honest, and always knows what works best. That's something I truly appreciate about her. Their prices are also extremely fair. Highly recommend! read more

I am so pleased with the help I received from the ladies at Nautical Needles. Leonora and Sue have great design ideas. They helped me choose fabrics and trims for my project. Their assistants were helpful and efficient, as well. I recommend them highly and will use them again! Thank You! Laura B read more

Abysmal service. I gave them a large deposit to reupholster three items and they said they'd pick them up. After several weeks, they hadn't picked them up, they didn't call to explain or reschedule, and when I called to ask about what to expect, Sue screamed and yelled at me about how busy she is. I couldn't get in a word and when she was done with her tirade she hung up on me. Order cancelled. Stay away. read more

For over six years we have worked closely with Sue and her design team going from project to project and room by room. The transformation of my country retreat has been remarkable, simply stunning. Sue is a true professional that understands design and the power of fabric. We have done chairs, banquets, curtains, drapes, runners, pillows and everything else. Each time she out does herself it is so exciting. The new facility in Deep River has tremendous potential and will eventually be a design destination. read more

Susan Lennox was a dream to work with and went over the top to deliver our new drapes, slipcover and window treatments in what seemed like a nanosecond. Of course, it was a bit longer than that, but we are thrilled with the outcome. Everyone at Nautical Needles works like a team and we appreciated that. read more

I love this place! Sue has worked on projects for me before but recently has been redoing our living room and dining room. She is an incredible talent-- she has the ability to listen to and understand her customer's needs and to bring her own vision into the plan. She puts her whole heart and soul into every project and everything she does is interesting, unique, and inspired. The work is always top quality. If you are wondering whether it's worth it to reupholster an old piece of furniture for the same cost of buying a new one, it is if you work with Sue. You will never buy anything in the store as interesting as what you get here. read more

This place was awful. Brought my grandparents Chairs to be fixed and they were not done correctly. I kept going back to have them fixed the mistakes and all I got was rude ignorant people yelling at me. I would give this place a zero also i Would never recommend to bring my furniture there at all I still can't believe how they we're yelling in my face after I paid a lot of money for there services. don't use them !!!!!!!!!! read more

DO NOT GIVE THEM YOUR BUSINESS! Sue the owner tells you EVERYTHING is a problem and or difficult so when you get hit with their outrageous pricing she'll reiterate how 'complex' your drapery is. I had a simple 100x84 rod pocket curtain covering a patio door. When I got the $1,0000 bill (NOT INCLUDING FABRIC) I laughed. $125 for a curtain rod, $125 to hang them $45 for the brackets??? I got my rod at Joanne's for $30 that came with brackets and the person who is doing my curtains who gave no excuse or issue whatsoever will do them for $275 and $35 to install. And, to add insult to injury I brought her a chair that was stained and not quite dry yet. Instead of acting logical, she threw a tantrum about how she 'has no space to let it dry, not wanting to be responsible etc etc. The whole 'complex' act again. When I confronted her about her behavior, she told me "get the f**k out.' NOT KIDDING. There is something very wrong with this angry woman. Oh, and it took them 3 weeks to cover one kitchen chair cushion which I got after inquiring multiple times. Call anyone but them. Save yourself the aggravation. read more

You never know who's going to walk in your shop. When I see a comment like the one from Courtney, you just sense how sour she is. I'm glad I didn't have to deal with her. Possibly her furniture was just junk to begin with and she expected miracles. I'm sure her sanity? made her a peach to deal with. Same goes for LB, I'm sure they're going to lose sleep knowing you'll stay away. As a professional restorer I and other professionals have had great service and quality work done here. Sue went out of her way to find some historically correct fabrics for a very important commercial project. There must be a good reason the pro's use them right? Be courteous and you'll receive the same. I'm so glad I don't have to worry about crazy retailers like Courtney and LB. read more

I purchased a 12 year old boat with a hugh interior side panel where the wooden backing and some of the vinyl had been destroyed by water damage. Sue and her team did a perfect restoration of the 7 foot, multi panel piece and was even able to creatively recover and include some manufacturing embroidery. I could not be more pleased with the workmanship and the price. I know I'll be back. read more

I worked with Sue from Nautical Needles to outfit my Grand Banks 36 with wonderful wooden blinds and custom made curtains. Her taste was impeccable, the service was outstanding, and the follow through was unprecedented. I highly recommend this company to anyone in need of any type of cushions seat covers window treatment etc. for their boat If I could give them 10 stars I would !! read more

I saw a chair on chairish.com and wanted to sit in it before I bought it, so I drove out there from Brooklyn, NY. I called and spoke with Sue, who gave me all the directions I needed and reassured me that she would wait for me if I arrived late. The chair itself is gorgeous - they did a stellar job reupholstering the piece with high-end linen fabric and brand new foam stuffing which makes it really comfortable. The price was also quite reasonable. I saw a whole lot of other pieces there that were lovely. Sue and the other people I spoke with there were all great to deal with - friendly and professional. It was a 5 hour round-trip and I would happily make that trip again to purchase furniture from them. In fact, I am considering having them reupholster one of my old chairs! read more

Had eight ready made drapery panels which needed alterations quickly. Jennifer squeezed my project in and finished it a week ahead of time. Couldn't have been more responsive or helpful. About to order another job. Wished I had discovered them long ago. read more

Had some cushions and bolsters to re- upholster. The guys, or should I say girls, at Nautical Needles did a fantastic (and reasonably priced) job very expediently. If you need things re-upholstered, I would highly recommend it! read more

Jen was very patient with me on my fabric changes. Had a camel back sofa and a period wing chair upholstered. They did an amazing job the detail was outstanding looking for more pieces to have done. The delivery boys were also very professional and sweet. Now I know why everyone I spoke to recommended them. Darcey Farr East Haddam Ct read more

Nautical Needles is fabulous. They just reupholstered our antique chair which has been in our family for over 60 years and did an outstanding job. Sue and Leonora are very knowledgeable and Sue is now helping us design our kitchen banquet. She has been to our house twice and has made mock up samples for us to try. I highly recommend Nautical Needles! read more

I love working with Nautical Needles. Jen and Sue are fantastic! Not only do they understand but they are super imaginative, creative and blend the creative and the practical. Yes they are busy, and yes they might not be the cheapest but I have never had to replace or correct their work, not have they ever wasted my time. read more

This was a very friendly and inviting atmosphere until the job was contracted. Then it was months late, done totally incorrectly, and overpriced with poor QUALITY!!!! I would never do business with this establishment. read more

We had a couch reupholstered by N. Needles 7 months ago, at $1600 plus (we could have purchased a new couch for just about that) so when our cotton sliding door pull- up blind, whose base houses a rod for weight and only needed a very simple stitch , a sleeve of sorts. with a machine we thought of them because we knew them. My husband was quoted a price of $35, not a big deal for maybe 20 minutes on a machine with some heavy thread, but when he went to pick it up the price was $70!!!!!!!!!!! Not because they had run in to problems--just because that was what they wanted to charge. He SHOULD have gotten the original quote in writing, but didn't suspect such behavior as that $35 came right off the tongue and sounded right for the work involved. They are real fools----there are plenty of other places locally who do what they do. They doubled the price on a simple job just because they could, and lost further business with expensive items. We would NEVER go back!!!!! read more