First time going here. Service was amazing and the staff was super helpful and friendly. Lots of high-end options which I loved. Would give more than 5 stars if i could! read more

An elderly lady, who has dementia, went to see Dr. Roma Pushka at Einstein's Optical, Sherwood Forest Mall, for an eye assessment and glasses. Unfortunately, our experience was very disappointing. Throughout the appointment, Dr. Pushka was rude, curt, impatient, and lacked the compassion and professionalism that I would expect when caring for an elderly patient with cognitive impairment. Patients with dementia often need extra patience, reassurance, and clear communication, and we did not feel that this was provided. When my wife and I entered the room to help interpret and support my mother-in-law, Dr. Pushka appeared upset and commented that having more people in the room would create too much body heat which makes her uncomfotable. We found this remark inappropriate and insensitive, particularly given that we were there solely to help an elderly family member understand the assessment. Every healthcare professional can have a busy day, but kindness, patience, and respect are especially important when caring for vulnerable patients. Unfortunately, this visit fell well short of those expectations. read more

This is a review for London, Canada: Had constant problems with these junk plastic lens glasses...2 pairs now. They have to be cleaned several times a day as everything sticks to them. On my first pair, they claimed i was wearing them too close to my face, so they adjusted them out. No improvement. They next claimed I was using wrong cleaner and must have damaged the coating. Since i wasn't always using their cleaner, I took their word for it. When i scratched the lens, i went in for an auto tinting lens relacement, being careful to only use their cleaner. They were just as bad for cleaning and the tint malfunctions all the time. It stays dark when i enter my house from bright outdoors. i have to be inside for many minutes before they go bright again. When I complain, I get this "our lenses are best in class" nonsense. When I was waiting to get my new lenses i reverted back to an old pair of real glass lenses and had no cleaning issues at all. Never going back to this place again.Their product is junk. Nice people though. read more

Excellent! Staff was very friendly, amazing customer service, and good quality items.

I have purchased 2 RayBan sunglasses and a Guess pair of glasses from this store. They took the time to go over my needs and made sure I got exactly what I wanted, the customer service here is amazing! I will be back for my next pair! read more

Nice selection of glasses, and individualized, knowledgeable attention. The prices were very good too!

Excellent, professional customer service in this brand new establishment! The staff member working during my visit was friendly and extremely knowledgeable of the products available. Lovely collection of luxury eyewear, and the only location in London I'm aware of that offers Tom Ford frames. I was in and out the door within fifteen minutes and had my glasses a week later without a single issue. How great to have an alternative to the big chain companies that still manages to keep prices reasonable! I will certainly be back for my next eyewear purchase. read more

Fast friendly, service. Both individuals that helped my husband and me find glasses and sunglasses, were thorough and knowledgable. The glasses are excellent quality. By far the best part about this business is their customer service. They were thoughtful and invested in making sure we got our glasses quickly and that we were satisfied with the result. Thank you so much Einstein's Optical! You are our "go to" optical store. read more